Remote Customer Service Associate – Phone, Email, Ticketing & Inventory Management – Brighthush

About Brighthush

Brighthush is a leading innovator in the live‑event and ticketing industry, dedicated to turning every event experience into a memorable, hassle‑free adventure. With a global footprint that spans concerts, festivals, sports, and theater, we empower event organizers and fans alike through cutting‑edge technology, reliable service, and a passion for customer delight. Our mission is simple: to make every ticketing journey seamless, transparent, and enjoyable.

As a remote‑first organization, Brighthush has built a culture that values flexibility, collaboration, and continuous learning. We believe that great customer service starts with empowered people, and we invest heavily in our teams through training, mentorship, and career‑development programs. Whether you’re a seasoned support professional or a recent graduate eager to jump into the world of event technology, Brighthush offers a vibrant, inclusive environment where your voice is heard and your impact is felt.

Why Join Brighthush?

At Brighthush, you’ll be part of a dynamic, fast‑moving industry that thrives on creativity, technology, and human connection. Here’s what makes us stand out:

• Remote‑First Flexibility: Work from anywhere in the U.S. with a reliable home office setup.
• Competitive Compensation: Earn a market‑competitive hourly rate that reflects your expertise and dedication.
• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, a 401(k) plan with company match, and generous paid time off.
• Career Growth: Accelerate your career with clear pathways to senior support roles, team leadership, and cross‑functional projects.
• Impactful Work: Every interaction you handle directly enhances the event experience for millions of fans worldwide.
• Inclusive Culture: Thrive in a diverse, supportive environment that celebrates individuality and encourages collaboration.

Key Responsibilities

As a Remote Customer Service Associate at Brighthush, you will be the frontline ambassador for our customers, ensuring their ticketing needs are met with precision and care. Your day‑to‑day duties will include:

• Responding promptly to inbound phone calls and email inquiries, providing accurate information on ticket availability, order status, billing, and payment transactions.
• Managing ticket inventory by processing consignment and purchase requests, updating records, and ensuring data integrity across our systems.
• Collaborating with cross‑functional teams—Sales, Operations, and Technical Support—to resolve complex issues and maintain seamless service delivery.
• Maintaining high productivity and service standards by meeting or exceeding key performance indicators such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Documenting all customer interactions accurately in our CRM, ensuring that every ticket, request, or complaint is tracked and actionable.
• Participating in continuous improvement initiatives, sharing insights, and suggesting process enhancements that elevate the customer experience.
• Staying current with product updates, industry trends, and best practices in ticketing and customer support.

Essential Qualifications

To thrive in this role, you should bring the following:

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, ideally in a ticketing, retail, or event‑related environment.
• Proficiency with phone systems, email platforms, and CRM software (e.g., Zendesk, Salesforce).
• Strong written and verbal communication skills, with the ability to convey complex information clearly and concisely.
• Excellent problem‑solving abilities and a proactive mindset.
• Ability to work independently in a remote setting, managing time effectively and maintaining focus.
• Basic technical aptitude—comfortable troubleshooting software and hardware issues.

Preferred Qualifications

We’ll be even more excited if you have:

• Experience in the live‑event or ticketing industry.
• Knowledge of ticketing platforms such as Eventbrite, Ticketmaster, or similar systems.
• Multilingual capabilities, especially in Spanish or other widely spoken languages.
• Experience with data entry, inventory management, or logistics coordination.
• Previous remote work experience with a proven track record of meeting performance metrics.

Skills & Competencies

Success at Brighthush requires a blend of technical, interpersonal, and organizational skills:

• Customer‑Centric Mindset: Always put the customer first, anticipating needs and exceeding expectations.
• Attention to Detail: Accuracy in data entry, ticket inventory, and documentation.
• Adaptability: Thrive in a fast‑paced environment with evolving priorities.
• Team Collaboration: Work seamlessly with colleagues across departments, sharing knowledge and resources.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Technical Proficiency: Comfortable navigating multiple software tools and troubleshooting basic technical issues.
• Analytical Thinking: Identify patterns, diagnose problems, and propose effective solutions.

Career Growth & Learning Opportunities

Brighthush is committed to nurturing talent and providing clear pathways for advancement. As a Customer Service Associate, you’ll have access to:

• Structured onboarding and ongoing training programs covering ticketing technology, customer service best practices, and industry knowledge.
• Mentorship from senior support specialists and managers who will guide your professional development.
• Cross‑training opportunities in related areas such as Sales, Operations, and Technical Support.
• Internal promotion tracks that can lead to roles like Senior Support Specialist, Team Lead, or Customer Experience Manager.
• Access to industry conferences, webinars, and certifications that enhance your skill set and marketability.

Work Environment & Culture

At Brighthush, we blend the freedom of remote work with the camaraderie of a close‑knit team. Our culture is built on:

• Flexibility: Set your own schedule within core hours to balance work and life.
• Collaboration: Regular virtual team meetings, brainstorming sessions, and informal “coffee chats” keep us connected.
• Recognition: Celebrate wins—both big and small—through shout‑outs, spot bonuses, and quarterly awards.
• Innovation: Encourage creative problem‑solving and continuous improvement.
• Diversity & Inclusion: Foster an environment where every voice is heard and respected.

Compensation & Benefits

While specific figures may vary based on experience and location, Brighthush offers a competitive compensation package that includes:

• Hourly wage that aligns with industry standards for remote customer support roles.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match to help secure your future.
• Paid time off (PTO) that grows with tenure, ensuring you can recharge and stay productive.
• Flexible work hours and remote work stipend to support your home office setup.
• Employee assistance programs, wellness resources, and mental health support.
• Regular performance reviews and bonus opportunities based on individual and team metrics.

How to Apply

Ready to bring your customer‑service expertise to a vibrant, tech‑driven industry? Click the link below to submit your application and join the Brighthush team. We’re hiring immediately and can’t wait to meet you!