Remote Customer Service & Billing Specialist – Inbound Support, Telemarketing, and Upsell – Flexible Home‑Based Schedule – Brighthush

About Brighthush

Brighthush is a forward‑thinking, technology‑driven customer experience partner that connects high‑growth businesses with world‑class call center talent. Our mission is to empower individuals to build their own thriving home‑based businesses while delivering exceptional service to Fortune 500 clients. With a culture rooted in autonomy, continuous learning, and data‑driven excellence, Brighthush offers a unique blend of flexibility and professional growth that is rarely found in traditional call‑center roles.

Why Join Brighthush?

• Own Your Schedule: Choose the clients you want to serve and set your own hours from the comfort of your home.
• Scalable Income: Earn a base rate plus performance bonuses, commissions, and opportunities for advancement.
• Professional Development: Access to training modules, mentorship programs, and industry certifications.
• Community & Support: Join a network of like‑minded professionals, participate in virtual team events, and receive 24/7 technical support.
• Work‑Life Balance: No commuting, flexible days, and the freedom to create a workspace that suits you.

Key Responsibilities

As a Remote Customer Service & Billing Specialist at Brighthush, you will be the first point of contact for our clients’ customers. Your role will involve:

• Handling inbound calls related to billing inquiries, account adjustments, and payment issues.
• Identifying gaps in customers’ current service plans and recommending appropriate upgrades or add‑ons.
• Ensuring First Call Resolution (FCR) by accurately diagnosing and resolving issues on the first interaction.
• Collecting and documenting customer feedback to drive continuous improvement (Voice of Customer – VOC).
• Accurately coding sales, refunds, and adjustments in the client’s CRM and billing systems.
• Maintaining a high level of professionalism, empathy, and product knowledge throughout each call.
• Collaborating with cross‑functional teams (billing, technical support, product management) to resolve complex issues.
• Adhering to all compliance, security, and privacy policies set by Brighthush and our clients.

Essential Qualifications

• Prior experience in customer service, billing, or telemarketing (any industry).
• Strong verbal communication skills with a clear, confident, and friendly tone.
• Proficiency in using Windows operating systems (Windows 7/10) and basic office software (Excel, Word, Outlook).
• Ability to multitask, manage time efficiently, and prioritize tasks in a fast‑paced environment.
• High‑speed wired internet connection (minimum 10 Mbps download, 3 Mbps upload) and a reliable landline phone with headset.
• Background screening clearance with no felony convictions or fraudulent history.
• Self‑motivated, detail‑oriented, and comfortable working independently.

Preferred Qualifications

• Experience with call‑center platforms such as Arise, Five9, or Genesys.
• Knowledge of billing software (e.g., Zuora, Stripe, Bill.com).
• Previous exposure to upselling or cross‑selling products and services.
• Basic understanding of data privacy regulations (GDPR, CCPA).
• Fluency in additional languages (Spanish, French, Mandarin) is a plus.

Required Technical Setup

To ensure a seamless experience for both you and our clients, please meet the following hardware and software requirements:

• Computer: Desktop or tower with a dedicated monitor (dual monitors optional).
• CPU: Dual‑core 2.8 GHz or better (Intel i5/i7, AMD Ryzen).
• Memory: Minimum 4 GB RAM.
• Hard Drive: 20 GB free space (60 GB total).
• Operating System: Windows 7 or Windows 10 (Windows 8/8.1 not supported).
• Internet: Hard‑wired DSL, cable, or fiber connection; no Wi‑Fi.
• Phone: Landline (POTS, VoIP, or cable telephony) with a dedicated headset (USB or analog).
• Software: Internet Explorer 8–11, optional Firefox or Chrome; Microsoft Security Essentials or Windows Defender.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent from the ground up. As you demonstrate expertise and consistency, you can progress through the following career paths:

• Senior Customer Service Specialist: Lead complex billing cases, mentor new hires, and influence process improvements.
• Team Lead / Supervisor: Manage a small team of agents, set performance metrics, and coordinate with client stakeholders.
• Account Manager: Build long‑term relationships with key clients, oversee service delivery, and identify upsell opportunities.
• Training & Development Coordinator: Design training modules, conduct workshops, and share best practices across the network.

We also provide access to industry certifications such as Certified Customer Experience Professional (CCXP) and Billing & Collections Specialist (BCS) at no cost.

Work Environment & Company Culture

Brighthush thrives on a culture of transparency, collaboration, and innovation. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual town halls featuring leadership updates and Q&A sessions.
• Monthly virtual coffee breaks where agents share success stories and challenges.
• Annual virtual retreat that includes team‑building activities and skill‑sharing workshops.
• Open‑door policy for feedback and suggestions, ensuring every voice is heard.

Compensation, Perks, and Benefits

While the exact compensation package varies based on client and performance, typical benefits include:

• Competitive base rate per hour or per call.
• Performance bonuses for achieving FCR, upsell targets, and customer satisfaction metrics.
• Health, dental, and vision insurance options for full‑time agents.
• Flexible paid time off (PTO) and holidays.
• Retirement savings plan (401(k) with company match for eligible employees).
• Technology stipend to upgrade your home office setup.
• Access to a digital library of training resources, webinars, and industry publications.

How to Apply

Ready to take control of your career and join a forward‑thinking team? Click the link below to submit your application and start your journey with Brighthush.

Apply to Brighthush Today

Final Thoughts

Brighthush is more than a remote customer service role; it’s an opportunity to build a sustainable business, develop high‑impact skills, and be part of a community that values autonomy and excellence. If you’re passionate about helping customers, thrive in a dynamic environment, and want to shape your own success story, we want to hear from you.

Join Brighthush and transform the way you work—one call at a time.