Senior Customer Success Manager – Enterprise Key Accounts & Strategic Growth Champion

About brighthush

brighthush is a forward‑thinking technology leader that empowers businesses to unlock the full potential of their digital ecosystems. With a portfolio of award‑winning SaaS solutions, we help enterprises streamline operations, enhance customer experiences, and drive sustainable growth. Our culture is built on collaboration, innovation, and a relentless focus on delivering measurable value to our clients. As we expand our footprint across industries, we’re looking for a seasoned Customer Success Manager who can elevate our enterprise relationships and champion strategic outcomes for our most valuable accounts.

Why Join brighthush?

• Impactful Work: Own a portfolio of high‑value enterprise customers and shape their success journey from onboarding to expansion.
• Growth Opportunities: Accelerate your career with mentorship, leadership training, and a clear path to senior management roles.
• Innovative Environment: Collaborate with product, sales, and marketing teams to influence roadmap decisions and bring customer insights to life.
• Competitive Compensation: Earn a base salary that reflects your expertise, complemented by performance bonuses and equity options.
• Comprehensive Benefits: Enjoy health, dental, vision, 401(k) matching, generous PTO, and continuous learning stipends.
• Inclusive Culture: Thrive in a diverse, inclusive workplace that celebrates individuality and encourages creative problem‑solving.

Key Responsibilities

As the Senior Customer Success Manager for Enterprise Key Accounts, you will be the trusted advisor for our most strategic clients. Your role will encompass the full customer lifecycle, from strategic planning to renewal execution, ensuring that each account achieves its business objectives while driving revenue growth for brighthush.

• Develop and execute comprehensive account plans that translate customer goals into actionable initiatives, aligning product capabilities with business outcomes.
• Build and nurture long‑term relationships with senior executives and key stakeholders, establishing yourself as the go‑to partner for strategic decisions.
• Identify, qualify, and close upsell and cross‑sell opportunities by delivering data‑driven, value‑based recommendations that resonate with customer priorities.
• Analyze customer data, usage trends, and performance benchmarks to uncover insights, mitigate risks, and surface expansion opportunities.
• Lead renewal forecasting, risk mitigation, and commercial conversations to consistently exceed quarterly revenue targets.
• Serve as a strategic advisor with deep knowledge of industry trends, competitive landscapes, and product differentiation, positioning brighthush as a thought leader.
• Collaborate cross‑functionally with Sales, Product, Marketing, and Customer Support to ensure seamless customer experiences and advocate for customer needs.
• Manage escalations with sound judgment, ensuring timely resolution and clear communication across internal and external stakeholders.
• Maintain accurate, up‑to‑date account information, forecasts, and activity records in Salesforce and other customer success platforms.
• Represent brighthush at customer meetings, industry events, and association conferences as needed (up to 10% travel).
• Participate in internal program meetings and contribute insights that support the broader Customer Success organization.

Essential Qualifications

• Minimum 5 years of experience in Customer Success or revenue‑driving, customer‑facing roles, preferably within a SaaS environment.
• 2+ years of proven success in generating, qualifying, negotiating, and closing upsell/cross‑sell opportunities.
• Proficiency with Salesforce or similar CRM platforms, with a track record of maintaining clean, actionable data.
• Bachelor’s or Master’s degree in Business, Marketing, Computer Science, or a related field (preferred).
• Strong executive presence and the ability to influence senior leaders across matrixed organizations.
• Excellent written, verbal, and interpersonal communication skills, with the ability to present to executive audiences.
• Demonstrated ability to manage a portfolio of ~40 enterprise‑level B2B accounts with complex organizational structures.
• Experience partnering with Sales, Product, Marketing, and Customer Support to drive customer outcomes.
• Data‑driven mindset: comfortable analyzing customer data, usage patterns, and business metrics to identify risks and opportunities.
• Self‑motivated, detail‑oriented, and proactive with consistent follow‑through.
• Willingness to attend industry events, trade shows, and association meetings (including evenings/weekends as needed).

Preferred Qualifications & Certifications

• Industry certifications such as NARPM, CAI, or similar (highly desired).
• Experience in subscription economics, customer lifecycle management, and value realization.
• Knowledge of marketing strategies, competitive landscapes, and product differentiation.
• Experience with advanced analytics tools and customer success platforms beyond Salesforce.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Building: Proven track record of becoming a trusted advisor to customers and internal stakeholders.
• Negotiation & Influence: Skilled at navigating complex commercial conversations and securing win‑win outcomes.
• Analytical Acumen: Strong data literacy to derive insights and drive decisions.
• Collaboration: Comfortable working across teams and geographies, including virtual environments.
• Project Management: Excellent organizational skills to prioritize a high‑volume, high‑touch book of business.
• Adaptability: Thrives in a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Senior Customer Success Manager, you will:

• Progress to Director or VP of Customer Success roles through a structured leadership development program.
• Participate in cross‑functional projects that influence product strategy and go‑to‑market initiatives.
• Access to continuous learning resources, including industry conferences, certification programs, and internal knowledge hubs.
• Mentor junior team members, fostering a culture of knowledge sharing and professional growth.

Work Environment & Culture

brighthush embraces a hybrid work model that balances remote flexibility with collaborative in‑office sessions. Our culture is defined by:

• Transparency: Open communication channels and regular town halls.
• Innovation: Encouragement to experiment, iterate, and bring new ideas to the table.
• Diversity & Inclusion: Commitment to creating an environment where every voice is heard.
• Well‑being: Programs that support mental, physical, and financial health.
• Community Impact: Opportunities to volunteer and give back through corporate social responsibility initiatives.

Compensation & Benefits

While the exact compensation will be tailored to your experience and location, brighthush offers a competitive package that includes:

• Base salary range: USD 61,401 – 104,603 per year (or equivalent hourly rate).
• Performance‑based bonus structure tied to individual and company metrics.
• Equity options to share in the company’s long‑term success.
• Health, dental, and vision insurance plans with employer contributions.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO), holidays, and flexible sick leave.
• Professional development stipend for courses, certifications, and conferences.
• Employee assistance program and wellness resources.

How to Apply

If you’re ready to lead enterprise success, drive revenue growth, and shape the future of brighthush, we’d love to hear from you. Submit your application through our careers portal or click the link below to explore this opportunity further.

Equal Opportunity Employer

brighthush is an equal opportunity employer committed to fostering an inclusive environment for all employees. We celebrate diversity and encourage candidates from all backgrounds to apply.