Remote Customer Service Coordinator – Card Account Servicing Specialist – Virtual Banking Support at brighthush

About brighthush and the Future of Digital Banking

At brighthush, we’re redefining the way people manage their finances. Our mission is to make banking simple, transparent, and accessible from anywhere. By blending cutting‑edge technology with a customer‑first mindset, we empower millions of users to take control of their money without the friction of traditional banking. As a global leader in digital financial services, brighthush is committed to innovation, inclusion, and integrity.

Why Join brighthush?

Working with brighthush means you’ll be part of a culture that values curiosity, collaboration, and continuous improvement. We believe that every team member’s voice matters, and we provide the tools, training, and support you need to thrive. Whether you’re a seasoned customer‑service professional or a recent graduate eager to launch your career, brighthush offers a dynamic environment where you can grow, learn, and make a real impact.

Key Highlights

• Fully remote, work‑from‑home role with flexible scheduling options.
• Competitive hourly rate of $21 plus a comprehensive benefits package.
• Robust training program that blends formal courses, on‑the‑job coaching, and peer learning.
• Clear career progression pathways from Customer Service Coordinator to Senior Specialist and beyond.
• Inclusive, supportive culture that celebrates diversity and promotes work‑life balance.

Role Overview

As a Remote Customer Service Coordinator – Card Account Servicing Specialist, you will be the frontline advocate for our cardholders. Your primary responsibility will be to resolve card‑related inquiries, troubleshoot issues, and ensure a seamless experience for every customer. You’ll work closely with cross‑functional teams—including fraud, underwriting, and product development—to deliver timely, accurate solutions.

Core Responsibilities

• Handle inbound and outbound customer interactions via phone, chat, and email, maintaining a high level of professionalism and empathy.
• Investigate and resolve card account issues such as payment disputes, lost or stolen cards, balance inquiries, and transaction errors.
• Process card replacements, upgrades, and cancellations in accordance with company policies and regulatory requirements.
• Document all customer interactions accurately in the CRM system, ensuring data integrity and compliance with privacy standards.
• Collaborate with fraud and security teams to identify and mitigate potential risks, escalating cases as needed.
• Maintain up‑to‑date knowledge of card products, promotions, and policy changes to provide accurate information to customers.
• Meet or exceed key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Participate in continuous improvement initiatives, sharing insights and best practices to enhance the customer experience.

Essential Qualifications

• High School Diploma, GED, or equivalent certification.
• Minimum of 2 years of customer service or call‑center experience, preferably in a financial or banking environment.
• Proficiency with Google Workspace or Microsoft Office Suite (Word, Excel, Outlook).
• Strong written and verbal communication skills, with the ability to explain complex information clearly.
• Excellent problem‑solving skills and the ability to make independent decisions within established guidelines.
• Demonstrated empathy, patience, and a genuine desire to help customers.
• Reliable, high‑speed internet connection (minimum 100 Mbps download / 10 Mbps upload) and a secure, noise‑free home office environment.
• Availability to work flexible hours, including evenings and weekends, as required by the role.

Preferred Qualifications

• 3+ years of customer service experience in a call‑center setting.
• At least 6 months of experience working in the financial services industry.
• Experience with CRM systems such as Salesforce or Zendesk.
• Knowledge of card‑processing regulations (PCI DSS, AML, KYC) and compliance best practices.
• Previous remote work experience with a proven track record of meeting performance metrics.

Skills & Competencies

• Customer‑Centric Mindset: Ability to listen actively, understand customer needs, and provide tailored solutions.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently manage a high volume of interactions while maintaining quality.
• Adaptability: Thrive in a fast‑moving environment, quickly learning new products and processes.
• Collaboration: Work effectively with cross‑functional teams to resolve complex issues.
• Data Integrity: Maintain meticulous records and adhere to data privacy regulations.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Service Coordinator, you’ll have access to:

• Quarterly paid training sessions covering product knowledge, compliance, and soft‑skills development.
• Mentorship programs pairing you with senior team members for guidance and career advice.
• Internal job boards and talent‑mobility initiatives that allow you to explore roles in operations, risk, product, and technology.
• Annual tuition reimbursement for courses related to finance, technology, or customer experience.
• Leadership development tracks for high‑potential employees, including workshops, coaching, and stretch assignments.

Work Environment & Culture at brighthush

Our remote work model is designed to give you the flexibility you need while fostering a sense of community:

• Weekly virtual team huddles to share updates, celebrate wins, and collaborate on projects.
• Monthly town‑hall meetings with senior leadership to discuss company strategy and answer questions.
• Access to a digital wellness platform offering meditation, fitness, and mental‑health resources.
• Inclusive hiring practices that celebrate diversity across gender, race, age, and background.
• Employee resource groups (ERGs) that provide networking, mentorship, and community support.

Compensation & Benefits

We offer a competitive compensation package that reflects your skills and experience:

• Hourly Rate: $21 per hour, with potential for overtime and performance bonuses.
• Health & Wellness: Comprehensive medical, dental, vision, and prescription coverage starting Day 1.
• Retirement & Savings: 401(k) plan with company match and a stock purchase program.
• Paid Time Off: Generous PTO, sick leave, and paid holidays.
• Flexible Schedule: Options for core hours, compressed workweeks, and remote work.
• Professional Development: Paid training, tuition reimbursement, and access to industry conferences.
• Well‑Being Support: Backup childcare, mental‑health counseling, and wellness stipends.
• Technology Stipend: Monthly allowance for home‑office equipment and high‑speed internet.

Location & Eligibility Requirements

To qualify for this remote position, you must:

• Reside within a 100‑mile radius of one of the following zip codes (excluding California): 23060 (Richmond, VA), 23320 (Chesapeake, VA), 33634 (Tampa, FL), 89144 (Las Vegas, NV), 19801 (Wilmington, DE), 85029 (Phoenix, AZ), 84120 (Lake Park, UT), 43213 (Whitehall, OH).
• Maintain a secure, noise‑free home office environment with a reliable, high‑speed internet connection (minimum 100 Mbps download / 10 Mbps upload).
• Be able to attend in‑person meetings or training sessions when required, with at least 24 hours’ notice.
• Have a valid work authorization in the United States; brighthush does not sponsor new employment visas for this role.

How to Apply

Ready to bring your customer‑service expertise to brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and growth.

Apply to Remote Customer Service Coordinator – Card Account Servicing Specialist

We’re an Equal Opportunity Employer

brighthush is committed to creating an inclusive workplace where everyone feels respected and empowered. We celebrate diversity and encourage applicants from all backgrounds to apply.