Remote Customer Service & Data Entry Specialist – Claims Coordination, Administrative Support, and Reporting Excellence

About brighthush

brighthush is a forward‑thinking, technology‑driven organization that empowers people to solve complex problems from anywhere in the world. Our mission is to streamline the claims process for our partners while delivering exceptional customer experiences. With a culture rooted in collaboration, continuous learning, and respect for diversity, we create an environment where every team member can thrive—no matter where they are located. As a fully remote operation, brighthush gives you the freedom to work from home, a coffee shop, or a co‑working space, while still enjoying the full benefits of a large, supportive organization.

Why Join brighthush?

At brighthush, we believe that the best results come from a blend of technology, people, and purpose. By joining our Claims Coordination team, you’ll be at the heart of a high‑impact function that keeps our partners satisfied and our processes running smoothly. You’ll receive competitive pay, a comprehensive benefits package, and a host of learning opportunities that will help you grow both personally and professionally. Whether you’re a seasoned data entry professional or a customer‑service veteran looking to expand your skill set, brighthush offers a platform for you to shine.

Key Responsibilities

• Data Entry & Verification: Accurately input claims information into our proprietary claims management system, ensuring data integrity and compliance with internal standards.
• Claims Follow‑Up: Identify missing or incomplete data, communicate with internal stakeholders or external partners to gather necessary details, and close claims in a timely manner.
• Invoice Review: Examine invoices for accuracy, resolve discrepancies, and coordinate with finance to ensure correct billing.
• Reporting: Compile, analyze, and generate regular reports on claims status, trends, and performance metrics using our reporting tools.
• Customer Interaction: Provide courteous, professional support to customers and partners via phone, email, or chat, addressing inquiries and resolving issues efficiently.
• Process Improvement: Identify bottlenecks or inefficiencies in data entry or claims workflows and propose actionable solutions to senior management.
• Compliance & Quality Assurance: Adhere to all company policies, data privacy regulations, and quality standards; participate in periodic audits and quality checks.

Essential Qualifications

• High school diploma or equivalent (college coursework or an associate’s degree is a plus).
• Minimum of 6 months to 1 year of experience in data entry, customer service, or claims processing.
• Proficient computer skills: comfortable with Windows/Mac, MS Office (Word, Excel, Outlook), and data entry software.
• Typing speed of at least 45 words per minute with high accuracy.
• Strong attention to detail and a commitment to data quality.
• Excellent written and verbal communication skills in English.
• Ability to work independently, manage time effectively, and meet deadlines in a remote setting.
• Valid U.S. work authorization (citizen, permanent resident, or authorized visa holder).
• Willingness to undergo a background investigation as part of the hiring process.

Preferred Qualifications

• Experience with claims management systems or customer‑service platforms (e.g., Salesforce, Zendesk).
• Knowledge of insurance or healthcare claims terminology.
• Familiarity with data privacy regulations such as HIPAA or GDPR.
• Previous remote work experience and self‑discipline in a virtual environment.
• Basic understanding of SQL or data querying tools.

Core Skills & Competencies

• Analytical Thinking: Ability to interpret data, spot trends, and recommend improvements.
• Problem‑Solving: Quickly diagnose issues and devise effective solutions.
• Customer‑Centric Mindset: Deliver exceptional service while maintaining professionalism.
• Adaptability: Thrive in a fast‑moving, evolving environment with shifting priorities.
• Team Collaboration: Communicate clearly with cross‑functional teams, even when working remotely.
• Time Management: Prioritize tasks, meet deadlines, and maintain high productivity.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Remote Customer Service & Data Entry Specialist, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on new software, industry best practices, and compliance updates.
• Cross‑functional projects that expose you to finance, operations, and technology teams.
• Clear career pathways: from Data Specialist to Claims Analyst, Operations Manager, or Business Process Lead.
• Annual performance reviews that align your goals with the company’s strategic objectives.

Work Environment & Culture

brighthush is committed to creating a supportive, inclusive, and flexible work environment. Key highlights include:

• Fully remote work model with the freedom to choose your workspace.
• Equipped with the necessary hardware and software; we provide a high‑speed internet stipend if needed.
• Regular virtual team meetings, town halls, and social events to foster connection.
• Open communication channels with leadership and a transparent decision‑making process.
• Emphasis on work‑life balance, with flexible scheduling options where possible.
• Commitment to diversity, equity, and inclusion—every voice is valued and heard.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with market rates for remote data entry and customer service roles.
• Health, dental, and vision insurance plans with employer contributions.
• Life and accidental death & dismemberment coverage.
• 401(k) retirement plan with company matching.
• Employee Stock Purchase Plan (ESPP) to share in brighthush’s growth.
• Educational expense reimbursement for relevant courses, certifications, or conferences.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Flexible work hours and the possibility of a compressed workweek.
• Matching gift program to support charitable causes of your choice.
• Regular wellness initiatives, such as virtual fitness classes and mindfulness sessions.

Equal Opportunity & Accessibility

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to providing a workplace free from discrimination. We will make reasonable accommodations for qualified applicants with disabilities, unless such accommodations would impose an undue hardship on our operations.

How to Apply

Ready to bring your data‑driven mindset and customer‑service expertise to brighthush? Click the link below to submit your application and resume. We look forward to discovering how your skills can help us elevate our claims coordination process and deliver outstanding service to our partners.