[Remote] Customer Service/ Engagement Specialist # 26-26450

Note: The job is a remote job and is open to candidates in USA. The confidential client is seeking a Client Engagement Services Specialist to connect clients and internal stakeholders with relevant business and technology research experts. The role coordinates research requests, provides useful insights and resources, and delivers professional service to senior-level stakeholders.

Responsibilities

• Understand client and internal stakeholder requirements and identify the most relevant research analysts or subject matter experts
• Coordinate requests between clients, internal teams, and business and technology research analysts
• Provide relevant research, insights, and resources to support business decision-making
• Analyze client queries and determine the most effective approach to resolving complex business and technology-related challenges
• Build and maintain strong working relationships with internal stakeholders and research professionals
• Read and interpret industry research to develop an understanding of emerging technologies, business trends, and industry-specific challenges
• Deliver professional, executive-level customer service through timely and effective communication
• Manage multiple requests simultaneously while maintaining accuracy, quality, and turnaround time
• Collaborate with cross-functional teams to ensure client needs are addressed efficiently
• Continuously develop business knowledge, technology awareness, and research coordination capabilities

Skills

• The ideal candidate will have strong analytical thinking, problem-solving abilities, business acumen, and excellent communication skills, along with a willingness to learn complex industry topics and deliver high-quality service to senior-level stakeholders
• Demonstrated experience in proactive problem-solving and handling complex requests
• Ability to learn new concepts quickly and manage competing priorities effectively
• Strong customer service orientation and the ability to deliver a professional, high-quality client experience
• Excellent written and verbal communication skills, with the ability to adapt communication style to different audiences
• Ability to interpret requirements, assess information, and identify appropriate solutions
• Proactive approach to resolving complex requests and managing unexpected challenges
• Understanding of business operations, organizational challenges, and technology-related topics
• Ability to read, interpret, and summarize industry research and identify relevant resources
• Ability to coordinate effectively with clients, internal teams, and subject matter experts
• Strong organizational skills and the ability to prioritize multiple requests while meeting deadlines
• Ability to learn new software platforms, internal systems, and digital tools quickly
• Ability to collaborate effectively in a team-oriented environment
• Growth mindset, self-motivation, curiosity, and willingness to learn new business and technology concepts
• Bachelor's degree in any discipline is required
• Equivalent relevant customer service experience may also be considered
• Experience in customer service, client engagement, research coordination, business operations, consulting support, or account management is preferred
• Experience communicating with internal stakeholders, clients, or senior professionals is advantageous
• Academic or professional exposure to business, technology, research, communications, or management will be advantageous

Benefits

• Remote work.

Company Overview

Company H1B Sponsorship