[Remote] Customer Service/ Engagement Specialist # 26-26450

Note: The job is a remote job and is open to candidates in USA. US Tech Solutions, a staffing firm, is recruiting for a Client Engagement Services Specialist role. The specialist connects clients and internal stakeholders with relevant research experts, coordinates research requests, and provides insights and resources to support business decision-making.

Responsibilities

• Understand client and internal stakeholder requirements and identify the most relevant research analysts or subject matter experts
• Coordinate requests between clients, internal teams, and business and technology research analysts
• Provide relevant research, insights, and resources to support business decision-making
• Analyze client queries and determine the most effective approach to resolving complex business and technology-related challenges
• Build and maintain strong working relationships with internal stakeholders and research professionals
• Read and interpret industry research to develop an understanding of emerging technologies, business trends, and industry-specific challenges
• Deliver professional, executive-level customer service through timely and effective communication
• Manage multiple requests simultaneously while maintaining accuracy, quality, and turnaround time
• Collaborate with cross-functional teams to ensure client needs are addressed efficiently
• Continuously develop business knowledge, technology awareness, and research coordination capabilities

Skills

• The ideal candidate will have strong analytical thinking, problem-solving abilities, business acumen, and excellent communication skills, along with a willingness to learn complex industry topics and deliver high-quality service to senior-level stakeholders
• Entry-level to early-career candidates with relevant customer service or stakeholder management experience may be suitable
• Demonstrated experience in proactive problem-solving and handling complex requests
• Ability to learn new concepts quickly and manage competing priorities effectively
• Strong customer service orientation and the ability to deliver a professional, high-quality client experience
• Excellent written and verbal communication skills, with the ability to adapt communication style to different audiences
• Ability to interpret requirements, assess information, and identify appropriate solutions
• Proactive approach to resolving complex requests and managing unexpected challenges
• Understanding of business operations, organizational challenges, and technology-related topics
• Ability to read, interpret, and summarize industry research and identify relevant resources
• Ability to coordinate effectively with clients, internal teams, and subject matter experts
• Strong organizational skills and the ability to prioritize multiple requests while meeting deadlines
• Ability to learn new software platforms, internal systems, and digital tools quickly
• Ability to collaborate effectively in a team-oriented environment
• Growth mindset, self-motivation, curiosity, and willingness to learn new business and technology concepts
• Bachelor's degree in any discipline is required
• Equivalent relevant customer service experience may also be considered
• Experience in customer service, client engagement, research coordination, business operations, consulting support, or account management is preferred
• Experience communicating with internal stakeholders, clients, or senior professionals is advantageous
• Academic or professional exposure to business, technology, research, communications, or management will be advantageous

Company Overview

Company H1B Sponsorship