[Remote] Customer Service Engineer (Ultrasound)

Note: The job is a remote job and is open to candidates in USA. United Imaging develops and supplies medical imaging products and healthcare solutions. The Customer Service Engineer provides on-site service, troubleshooting, maintenance, updates, and installation support for ultrasound imaging equipment, while supporting product launches and customer satisfaction.

Responsibilities

• Provide top-level on-site service support that delights our customers and sets the benchmark for the medical imaging industry
• Work closely with Customer Care Center (regional and headquarter level) to effectively carry out trouble-shooting, maintenance, and updates on designated products
• Embrace new technology while levering core strengths in customer service and service support
• Play a key role in new, first-of-a-kind medical imaging system product launches in the US market
• Continually build competence in providing technical assistance and support to our customers
• Quickly and efficiently escalate challenges as appropriate to ensure expeditious resolution of all issues and high levels of customer satisfaction
• Responsible for installation of UIH diagnostic imaging equipment for designated products in geographic region
• Attend service training courses overseas and in the US as needed and work toward completion of the UIH Professional Certificate

Skills

• Ideally, have previous field service experience where you have managed a geographic territory and demonstrated strong troubleshooting ability with hardware, mechanical, and software systems
• Possess relevant IT skills with competence on Windows, Microsoft Office suite, and network communication and connectivity
• Strong customer communication skills with ability to effectively communicate both verbally and in writing
• Demonstrated ability to contribute to a team environment focused on customer success
• Superb customer facing skills needed for working with customers and internally at all levels within UIH / 3rd parties, contractors, and subcontractors. Must be able to quickly build rapport and gain respect from others
• Valid driver's license and good driving record required
• Associate degree in technical field and/or equivalent experience preferred
• Familiar with the principles and hardware/software configurations of diagnostic imaging equipment (Ultrasound) and previous experience with relevant equipment strongly preferred

Benefits

• Medical, dental, and vision insurance
• Short- and long-term disability insurance
• Employee assistance program
• Company-paid basic life insurance
• 401(k) with employer match
• Paid time off
• Sick leave
• 12 paid holidays
• May be eligible to earn performance-based incentive compensation (such as cash bonus(es))
• Remote field service engineer position; the selected candidate must live in or near the posting location and there will be regional travel.

Company Overview