[Remote] Customer Service Rep I

Note: The job is a remote job and is open to candidates in USA. RNA Rentokil North America hires a Customer Service Representative I to serve as a first point of contact for customers and help resolve their concerns. The role handles service scheduling, billing questions, sales appointments, and coordination with Service and Sales.

Responsibilities

• Maintain good customer relations both on the phone and in person
• Gather information from customers to help identify and solve problems
• Confirm, schedule, and reschedule services for the customer
• Set sales appointments for new customers
• Answer billing questions
• Complete general clerical duties as assigned
• Work as a team with Service and Sales
• Sell the value of our services and suggest upgrades to service
• Smile while talking on the phone

Skills

• High school diploma or GED
• Have excellent listening and communication skills
• Have a pleasant phone voice and ability to clearly speak and be understood on the phone
• Demonstrate multitasking skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Strong attention to detail and willingness to learn
• Excellent organization and time management skills

Benefits

• Hybrid work arrangement.
• Multiple avenues to grow your career.
• Training and development programs available.
• Tuition reimbursement benefits for full-time colleagues.
• Full-time colleagues are eligible to begin enrollment immediately upon hire, with benefits starting on day 1.
• Health benefits including medical, dental, vision, disability, and life insurance, plus more.
• 401(k) retirement plan with company-matching contributions.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• A company mindset that prioritizes health, safety, and flexibility.
• Performance incentives are offered in many roles.

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