Remote Customer Service Representative – Automotive Parts & Warranty Support Specialist

Welcome to brighthush: Where Passion Meets Precision

At brighthush, we’re redefining the automotive parts and accessories landscape. With a nationwide footprint that spans brick‑and‑mortar stores, a cutting‑edge e‑commerce platform, and a vibrant community of car enthusiasts, we’re committed to delivering high‑quality products and world‑class service. Our mission is simple: empower every driver, whether they’re a seasoned mechanic or a weekend cruiser, with the parts, knowledge, and support they need to keep their vehicles running smoothly.

Now, we’re expanding our remote support squad. As a Remote Customer Service Representative, you’ll be the first line of contact for customers across the country, turning questions into solutions and one‑time shoppers into lifelong advocates. If you thrive on problem‑solving, love helping people, and want to grow your career in a tech‑savvy, customer‑centric environment, brighthush is the place for you.

Key Responsibilities – Your Day‑to‑Day Impact

• Customer Interaction: Manage inbound calls and live chat inquiries using the brighthush application, delivering friendly, professional, and timely assistance with order status, returns, warranties, and product selection.
• Problem Resolution: Diagnose and resolve post‑sale issues by leveraging internal knowledge bases, product data, and collaboration with cross‑functional teams.
• Product Knowledge: Continuously deepen your understanding of automotive parts, vehicle systems, and warranty policies to provide accurate guidance.
• Data Management: Accurately document customer interactions, follow‑up actions, and resolution details in the CRM system.
• Process Improvement: Offer feedback on common issues and suggest enhancements to streamline the customer journey.
• Team Collaboration: Participate in regular team huddles, training sessions, and knowledge‑sharing initiatives.
• Other Duties: Perform additional tasks as assigned to support overall team performance.

Essential Qualifications – What We’re Looking For

• High school diploma, GED, or equivalent work experience.
• Minimum of 1 year of customer service experience, preferably in a call center or retail environment.
• Strong verbal and written communication skills in English.
• Proficiency with Windows‑based computers, internet navigation, and basic troubleshooting.
• Reliable high‑speed broadband connection (25 Mbps or higher, no DSL).
• Ability to multitask, prioritize, and manage time effectively while maintaining professionalism.
• Willingness to learn technical details about vehicle systems and automotive parts.
• Strong listening skills and empathy for customer needs.
• Ability to follow direction, meet department standards, and contribute to continuous improvement.

Preferred Qualifications – Bonus Points

• brighthush (Automotive Service Excellence) certification or equivalent automotive training.
• At least 2 years of experience in the automotive industry, either in retail, parts distribution, or service.
• Experience with CRM or ticketing systems (e.g., brighthush, brighthush).
• Knowledge of warranty processes and return policies.
• Previous remote work experience in a customer‑facing role.

Skills & Competencies – The DNA of Success

• Customer‑first mindset with a passion for delivering outstanding service.
• Strong analytical and problem‑solving abilities.
• Adaptability to changing priorities and peak call volumes.
• Team player who collaborates across departments.
• Self‑motivated and disciplined in a remote work setting.
• Tech‑savvy with the ability to quickly master new tools and platforms.

Career Growth & Learning Opportunities – Your Path Forward

At brighthush, we invest in our people. As a Remote Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and hands‑on training over the first 7 weeks.
• Ongoing skill‑development courses covering automotive technology, customer experience best practices, and advanced troubleshooting.
• Clear career pathways to supervisory roles, quality assurance, or technical support positions.
• Mentorship programs pairing new hires with seasoned team members.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.

Work Environment & Culture – A Remote Community That Thrives

Even though you’ll be working from home, you’ll feel part of a vibrant community through:

• Weekly virtual team meetings and social events.
• Open communication channels with leadership and peers.
• Recognition programs celebrating outstanding customer service.
• Access to a digital library of resources, FAQs, and best‑practice guides.
• Commitment to work‑life balance, with flexible scheduling and paid time off.

Compensation & Benefits – We Value Your Contribution

• Base Pay: Starting at $15.50 per hour, with potential increases based on automotive knowledge, education, and experience.
• Overtime: Required during peak call volume periods, paid at the applicable overtime rate.
• Health & Wellness: Health, dental, and vision insurance options for full‑time employees.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Reimbursement for relevant certifications and training courses.
• Employee Discounts: Exclusive discounts on automotive parts and accessories.
• Remote Work Support: Stipend for home office equipment and high‑speed internet.

Schedule & Availability – Flexibility Meets Structure

We’re looking for a dedicated remote team member who can commit to the following schedule:

• Regular Work Hours: Monday–Friday, 3:30 PM – Midnight ET.
• Rotating Day Off: Tuesday, Wednesday, or Thursday (one day per week).
• Every Other Saturday: 9:00 AM – 5:30 PM ET.
• Training Period: First 7 weeks, Monday–Friday, 12:30 PM – 9:00 PM ET.
• Overtime: Required during peak call volume periods.

Location & Eligibility – Where You Can Work

To qualify for this remote position, you must reside in one of the following states:

• Florida
• Georgia
• Ohio
• Tennessee
• Texas

All other states are not eligible for this role.

How to Apply – Take the First Step

Ready to join the brighthush family and make a real difference in customers’ lives? Click the link below to submit your application and start your journey with us.

Apply to this Job

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, age, sex, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.

Accessibility Support

If you are an individual with a disability and need assistance interacting with our career site, please contact us by calling (330) 630-5570, option 2 for Human Resources.