Senior Customer Success Executive – Enterprise SaaS & Account Management Leadership for Global Pricing Intelligence
About brighthush
brighthush is a trailblazing force in the enterprise pricing intelligence arena, empowering businesses worldwide to uncover hidden margins, streamline pricing strategies, and drive sustainable growth. With a portfolio that spans Fortune 500 companies to fast‑growing startups, we blend cutting‑edge AI, data analytics, and industry expertise to deliver actionable insights that transform how organizations price, sell, and compete.
Why Join brighthush?
At brighthush, we believe that success is a shared journey. Our culture is built on curiosity, collaboration, and a relentless focus on delivering value to our customers. As a global, remote‑first company, we offer the flexibility to work from anywhere in the United States while fostering a sense of community through virtual town halls, hackathons, and quarterly in‑person retreats. We invest heavily in professional development, providing access to industry conferences, certification programs, and a robust internal learning platform.
Position Overview
We are seeking a seasoned Customer Success Executive to lead our enterprise customer success organization. In this senior role, you will own the end‑to‑end customer journey—from onboarding through expansion—ensuring that our clients achieve maximum value from our pricing intelligence platform. You will collaborate closely with sales, product, and engineering teams to shape the customer experience, drive adoption, and secure long‑term revenue retention.
Key Responsibilities
- Strategic Onboarding Leadership: Design and execute a scalable onboarding framework that accelerates time‑to‑value for new enterprise customers, ensuring seamless integration with their existing systems.
- Customer Advocacy & Relationship Management: Serve as the primary point of contact for C‑suite executives and key stakeholders, building trust and positioning brighthush as a strategic partner.
- Adoption & Engagement Optimization: Analyze usage data, identify adoption gaps, and develop targeted initiatives—such as workshops, webinars, and in‑product nudges—to increase platform engagement.
- Revenue Retention & Expansion: Monitor churn risk indicators, proactively address concerns, and uncover upsell or cross‑sell opportunities that align with customer goals.
- Data‑Driven Insight Generation: Leverage CRM and analytics tools to produce actionable reports for both customers and internal stakeholders, driving continuous improvement.
- Team Leadership & Mentorship: Build, coach, and grow a high‑performing customer success team, fostering a culture of accountability, learning, and collaboration.
- Process & Tool Optimization: Evaluate and refine customer success processes, workflows, and technology stack—including Salesforce, HubSpot, Groove, and emerging AI LLMs—to enhance efficiency.
- Cross‑Functional Collaboration: Partner with product, sales, and marketing to align on customer feedback loops, feature prioritization, and go‑to‑market strategies.
- Travel & Client Engagement: Travel up to 30% of the time to meet clients, attend industry events, and represent brighthush at conferences.
Essential Qualifications
- Bachelor’s degree in Business, Marketing, Computer Science, or a related field (Master’s preferred).
- Minimum of 10 years of progressive experience in Customer Success, Account Management, or Enterprise SaaS environments.
- Proven track record of managing large, complex enterprise accounts and driving adoption at scale.
- Deep familiarity with CRM platforms such as Salesforce, HubSpot, and Groove, including advanced reporting and automation.
- Strong analytical mindset with the ability to translate data into strategic actions.
- Exceptional written and verbal communication skills, capable of influencing C‑suite executives.
- Experience leading and developing high‑performing teams in a remote or hybrid setting.
- Willingness to travel up to 30% of the time for client visits and industry events.
Preferred Qualifications
- Experience in the pricing intelligence or broader pricing analytics industry.
- Hands‑on knowledge of AI and large language models (LLMs) and their application in customer success.
- Certifications in Salesforce Administration, Customer Success Management (CSM), or related fields.
- Fluency in additional languages beyond English.
Core Skills & Competencies
- Strategic Thinking & Visionary Leadership
- Customer‑Centric Mindset with a passion for delivering measurable value
- Data Analysis & KPI Management
- Project Management & Process Improvement
- Conflict Resolution & Negotiation
- Change Management & Adaptability
- Technology Fluency: Microsoft Office Suite, Salesforce, HubSpot, Groove, AI LLMs
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as our product roadmap. As a senior leader, you will:
- Progress to Director or VP of Customer Success, shaping the global strategy.
- Lead cross‑functional initiatives that influence product development and go‑to‑market plans.
- Mentor emerging leaders, creating a legacy of high‑impact talent.
- Participate in executive leadership forums and industry panels.
- Access to continuous learning resources, including paid certifications, workshops, and a generous learning stipend.
Work Environment & Culture
brighthush thrives on a culture of transparency, innovation, and inclusivity. Our remote‑first model empowers you to work from anywhere in the United States while staying connected through:
- Weekly virtual stand‑ups and monthly all‑hands meetings.
- Quarterly in‑person retreats in Chicago or other U.S. hubs.
- Open‑door policy with senior leadership, fostering direct communication.
- Employee resource groups that celebrate diversity and promote belonging.
- Flexible work hours to support work‑life balance.
Compensation & Benefits
We offer a competitive total rewards package designed to attract top talent and recognize exceptional performance:
- Base Salary: USD 140,000 – 165,000 per year, commensurate with experience.
- Performance‑Based Bonus: Up to 20% of base salary.
- Equity Opportunities: Stock options as part of the long‑term incentive plan.
- 401(k) Matching: Up to 4% of your salary.
- Generous Paid Time Off: 20 days of vacation, 10 sick days, and unlimited personal days.
- Health & Wellness: Comprehensive medical, dental, and vision plans.
- Parental Leave: 12 weeks paid parental leave for new parents.
- Professional Development: Annual learning stipend and access to industry conferences.
- Wellness Programs: Gym membership reimbursement, mental health resources, and wellness challenges.
How to Apply
If you are a visionary leader ready to shape the future of enterprise pricing intelligence and deliver unparalleled value to our customers, we want to hear from you. Submit your application through our careers portal and join a team that is redefining success in the SaaS industry.