Remote Customer Service Representative – Dedicated Client Support Specialist for Logistics & Freight Solutions at brighthush

About brighthush

brighthush is a leading logistics and freight solutions provider that has been delivering reliable, on‑time transportation services across the upper Midwest for over four decades. With a proud heritage rooted in the values of integrity, innovation, and customer focus, brighthush has grown from a small regional carrier into a dynamic organization that serves a diverse portfolio of businesses and residential customers. Our mission is simple: to move freight efficiently, safely, and with a smile.

As a remote‑first company, brighthush empowers its employees to work from anywhere in the United States while maintaining the same high level of service and collaboration that our clients have come to expect. We invest in cutting‑edge technology, continuous training, and a culture that celebrates teamwork, accountability, and personal growth.

Why Join brighthush?

• Impactful Work: Every interaction you have directly influences customer satisfaction and the success of our operations.
• Remote Flexibility: Work from home or any location that suits you, with the option to visit our office when needed.
• Growth Opportunities: Clear career pathways from Customer Service to Operations, Sales, and Management.
• Competitive Compensation: A comprehensive benefits package that supports your health, well‑being, and financial future.
• Inclusive Culture: A diverse, collaborative environment where every voice is heard.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our brand. Your role will encompass a blend of customer interaction, data management, and cross‑functional collaboration.

• Maintain a courteous, helpful, and professional demeanor in all customer interactions across phone, email, and chat.
• Answer incoming customer calls promptly, ensuring a 95% first‑call resolution rate.
• Gather detailed information from customers to generate accurate quotes and schedule shipment requests.
• Route calls and inquiries to the appropriate department or individual, leveraging our internal knowledge base.
• Respond to customer emails on a range of topics, including pickup cut‑off times, delivery status, transit times, freight restrictions, special requests, and rate quotes.
• Provide accurate, timely information regarding shipments and services, using real‑time tracking systems.
• Flag customer opportunities, concerns, or service issues to Sales staff and/or the Customer Service Supervisor.
• Complete all data entry accurately and on schedule, ensuring 100% data integrity.
• Collaborate with coworkers and other departments to support smooth daily operations and continuous improvement initiatives.
• Contribute to a positive, productive team environment through clear and professional communication.
• Perform general clerical and administrative tasks as needed, such as updating customer records and preparing reports.
• Complete other duties as assigned, demonstrating flexibility and a proactive mindset.

Essential Qualifications

• Minimum of three years of customer service experience, preferably in logistics, transportation, or a related field.
• Excellent interpersonal, communication, and customer service skills, with a proven track record of exceeding customer expectations.
• Strong attention to detail and organizational skills, capable of managing multiple priorities in a fast‑paced environment.
• Ability to work effectively in a team environment and under pressure, maintaining composure during peak periods.
• Proficient computer skills, including data entry, Microsoft Office Suite, and experience with CRM or ticketing systems.
• Ability to follow instructions and work independently with minimal supervision, demonstrating self‑motivation and accountability.
• Knowledge of the transportation and logistics industry is highly desirable, including familiarity with LTL freight, shipping documentation, and regulatory compliance.

Preferred Qualifications

• Experience with freight management software (e.g., SAP, Oracle, or proprietary systems).
• Multilingual capabilities, especially Spanish or French, to serve a broader customer base.
• Previous experience in a remote or virtual work setting, with a proven ability to stay organized and connected.
• Strong analytical skills, able to identify trends and propose process improvements.
• Certification in Customer Service Excellence or related fields.

Skills & Competencies

• Customer‑centric mindset: Passion for solving problems and ensuring a seamless experience.
• Communication: Clear, concise, and empathetic verbal and written communication.
• Technical proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time management: Prioritize tasks, meet deadlines, and maintain high productivity.
• Collaboration: Work cross‑functionally with Operations, Sales, and IT to resolve issues and enhance service.
• Adaptability: Thrive in a dynamic environment, quickly learning new processes and tools.
• Data integrity: Meticulous in data entry and record‑keeping, ensuring accuracy and compliance.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on industry trends, new technologies, and customer service best practices.
• Opportunities to transition into roles such as Operations Coordinator, Sales Support, or Customer Success Manager.
• Leadership development workshops for those aspiring to managerial positions.
• Access to an internal knowledge base and continuous improvement projects that impact the entire organization.

Work Environment & Company Culture

brighthush fosters a culture that values transparency, collaboration, and innovation. Our remote workforce enjoys:

• Flexible scheduling that respects work‑life balance.
• Regular virtual team‑building events, including game nights, wellness challenges, and skill‑sharing sessions.
• Open communication channels with leadership through town‑hall meetings and feedback surveys.
• A commitment to diversity, equity, and inclusion, ensuring every employee feels respected and empowered.
• Recognition programs that celebrate individual and team achievements.

Compensation, Perks, and Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Health, dental, vision, and life insurance plans.
• Paid time off (PTO) and paid holidays.
• Volunteer Time Off (VTO) and Wellness Time Off to support personal growth and community involvement.
• 401(k) retirement plan with company match.
• Remote‑based position with the flexibility to work from any U.S. location.
• Optional office work for those who prefer a hybrid environment.
• Access to a digital learning platform for continuous skill development.

How to Apply

If you are passionate about delivering exceptional customer experiences, thrive in a fast‑paced logistics environment, and are ready to join a forward‑thinking, remote‑first team, we want to hear from you. Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

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Join brighthush Today

At brighthush, we’re not just moving freight; we’re moving careers forward. Your expertise, enthusiasm, and dedication will help us continue to deliver outstanding service to our customers while building a workplace that values innovation, collaboration, and personal growth. Take the leap—apply now and become an integral part of our success story.