Senior Remote Customer Success Manager – Portfolio & Growth Champion at brighthush

About brighthush

brighthush is a trailblazing cloud‑scaling platform that empowers enterprises to deploy, manage, and scale applications at unprecedented speed and cost efficiency. With a global footprint and a portfolio of award‑winning solutions, brighthush is redefining how businesses harness the power of the cloud. Our mission is simple: help customers achieve measurable business outcomes through intelligent, scalable, and secure cloud infrastructure. As a remote‑first organization, we bring together top talent from around the world, fostering a culture of collaboration, continuous learning, and relentless innovation.

Why Join brighthush?

• Impact‑Driven Work – Your success initiatives directly influence customer retention, expansion, and overall revenue growth.
• Remote Flexibility – Work from anywhere in the United States while enjoying a fully supported virtual environment.
• Career Growth – Accelerate your career through mentorship, leadership programs, and cross‑functional projects.
• Innovative Culture – Thrive in a culture that celebrates experimentation, data‑driven decision making, and customer obsession.
• Competitive Compensation – Earn a base salary, performance bonuses, and equity options that reflect your contribution.
• Comprehensive Benefits – Health, dental, vision, 401(k) match, unlimited PTO, mental‑health resources, and more.

Position Overview

As a Senior Remote Customer Success Manager at brighthush, you will own a portfolio of high‑value enterprise accounts, ensuring they realize the full potential of our cloud‑scaling solutions. You will partner with Sales, Delivery, Operations, Consulting, Engineering, and Support to orchestrate a seamless customer journey—from onboarding to renewal—while driving adoption, satisfaction, and expansion.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of assigned customers, building trusted, long‑term relationships.
• Develop, maintain, and execute Customer Success Plans that align with each customer’s business objectives and desired outcomes.
• Monitor adoption, utilization, and health metrics to proactively identify growth opportunities and potential risks.
• Collaborate with cross‑functional teams to maximize value delivery throughout the customer lifecycle.
• Escalate concerns and coordinate internal resources to resolve issues swiftly and effectively.
• Guide customers through onboarding, adoption, ongoing engagement, and renewal readiness activities.
• Conduct regular touchpoints, business reviews, and Quarterly Business Reviews (QBRs) to ensure alignment with goals.
• Maintain accurate account documentation, engagement plans, and success metrics in our CRM and Customer Success platform.
• Identify and mitigate risks to satisfaction and retention, developing actionable plans.
• Partner closely with Sales to uncover upsell and cross‑sell opportunities, communicating value to the appropriate partners.
• Advocate for the customer within brighthush, providing feedback on product, process, and service improvements.
• Participate in team initiatives, training, and continuous improvement efforts to elevate the Customer Success function.
• Adhere to established methodologies, playbooks, and operational processes to ensure consistency and quality.

Essential Qualifications

• Minimum of 6 years of experience in Customer Success, Account Management, or a related field within a B2B technology or services environment.
• Bachelor’s degree in Business, Computer Science, Engineering, or a related discipline (Master’s or Ph.D. accepted with fewer years of experience).
• Proven track record managing enterprise customer relationships, driving adoption, and ensuring retention.
• Strong communication, relationship‑building, and problem‑solving skills.
• Experience collaborating across cross‑functional teams in a matrixed organization.
• Excellent organizational skills with the ability to manage multiple customers and priorities simultaneously.
• Proficiency with CRM and Customer Success platforms (e.g., Salesforce, Gainsight, HubSpot).
• Experience supporting customers in managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments.
• Familiarity with Customer Success metrics such as health scores, adoption rates, retention, and renewal readiness.
• Experience facilitating business reviews and presenting performance metrics.
• Working knowledge of cloud technologies (AWS, Azure, Google Cloud, VMware, or related platforms).
• Demonstrated ability to identify growth opportunities and partner with Sales to support expansion.

Preferred Qualifications

• Experience in a high‑growth SaaS or cloud‑scaling company.
• Knowledge of data analytics and reporting tools (e.g., Tableau, Power BI).
• Experience with customer advocacy programs and community building.
• Strong understanding of security and compliance frameworks (ISO, SOC, GDPR).
• Background in consulting or professional services.

Skills & Competencies

• Customer‑Obsessed Mindset – Always put the customer first, anticipating needs and exceeding expectations.
• Strategic Thinking – Translate business objectives into actionable success plans.
• Data‑Driven Decision Making – Leverage metrics to guide strategy and measure impact.
• Collaboration & Influence – Work effectively with internal stakeholders and influence outcomes.
• Adaptability – Thrive in a fast‑paced, evolving environment.
• Project Management – Coordinate complex initiatives across multiple teams.
• Technical Acumen – Understand cloud architectures and the technical nuances of our solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As a Senior Customer Success Manager, you will:

• Progress to a Customer Success Leadership role, overseeing a team of managers and strategists.
• Lead cross‑functional projects that shape product roadmaps and customer experience initiatives.
• Participate in leadership development programs, mentorship, and executive shadowing.
• Access to continuous learning resources, including certifications in cloud technologies, customer success frameworks, and leadership skills.
• Opportunity to attend industry conferences, webinars, and workshops.

Work Environment & Culture

brighthush is built on a foundation of transparency, collaboration, and innovation. Our remote‑first culture means:

• Fully virtual teams with weekly check‑ins, town halls, and informal coffee chats.
• Access to a digital collaboration hub (Slack, Teams, Confluence) that keeps everyone connected.
• Regular hackathons and innovation sprints that encourage experimentation.
• A culture of psychological safety where ideas are welcomed and feedback is constructive.
• Commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for senior Customer Success roles.
• Performance‑based bonuses tied to customer health, renewal, and expansion metrics.
• Equity options that align your success with the company’s growth.
• Health, dental, and vision insurance with generous coverage.
• 401(k) plan with company match.
• Unlimited paid time off (PTO) and flexible work hours.
• Wellness stipend for mental and physical health resources.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program and 24/7 counseling services.

How to Apply

If you are passionate about driving customer success, thrive in a remote environment, and want to make a tangible impact at a fast‑growing cloud‑scaling company, we would love to hear from you. Submit your application through our career portal and join the brighthush team where your expertise will shape the future of cloud adoption.

Join brighthush Today

Become a catalyst for customer growth, innovation, and satisfaction. Apply now and help us empower enterprises worldwide to scale with confidence.