Remote Customer Success Manager – Portfolio Management & Customer Outcomes at brighthush

About brighthush

brighthush is a leading cloud‑native platform that empowers enterprises to scale their data, analytics, and AI workloads with unprecedented speed, reliability, and cost efficiency. With a global footprint that spans more than 50 countries, brighthush is redefining how businesses deploy, manage, and innovate in the cloud. Our mission is simple: help customers achieve measurable outcomes faster, while reducing complexity and operational risk.

As a fast‑moving, customer‑centric organization, we place the success of our clients at the core of everything we do. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering value. We are proud to be a remote‑first company, offering flexible work arrangements that empower our teams to thrive wherever they are located.

Why Join brighthush?

• Impactful Work: You’ll be the primary advocate for our customers, shaping the way they adopt, grow, and realize ROI from our solutions.
• Career Growth: brighthush invests heavily in professional development, offering mentorship, certifications, and a clear career ladder for Customer Success leaders.
• Innovative Environment: Work alongside world‑class engineers, data scientists, and product managers to drive the next generation of cloud services.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and foster a supportive community where every voice matters.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, equity, and a robust benefits suite.

Key Responsibilities

As a Remote Customer Success Manager at brighthush, you will own a portfolio of high‑value customers and be responsible for their journey from onboarding to renewal. Your day‑to‑day activities will include:

• Serve as the primary point of contact for assigned customers, building trust and ensuring their success.
• Develop and maintain Customer Success Plans that align with each client’s business objectives and desired outcomes.
• Monitor adoption, utilization, and health metrics to proactively identify opportunities and mitigate risks.
• Partner with customers to maximize the value of brighthush solutions throughout their lifecycle.
• Escalate concerns and coordinate internal resources to deliver timely resolutions.
• Guide customers through onboarding, adoption, engagement, and renewal readiness activities.
• Conduct regular touchpoints and business reviews to ensure alignment with evolving goals.
• Maintain accurate account documentation, engagement plans, and success metrics in our CRM and Customer Success platform.
• Identify potential risks to satisfaction and retention, and develop mitigation plans.
• Collaborate closely with Sales, Delivery, Operations, Consulting, Engineering, and Support to deliver a seamless experience.
• Coordinate internal resources to address customer needs efficiently.
• Facilitate communication between customers and cross‑functional teams throughout the customer lifecycle.
• Support renewal activities by demonstrating customer value and business outcomes.
• Identify upsell and cross‑sell opportunities, communicating them to the appropriate Sales partners.
• Contribute to retention efforts through proactive engagement and relationship management.
• Build trusted relationships through consistent communication and responsiveness.
• Lead Quarterly Business Reviews (QBRs) or other meetings tailored to the customer’s engagement model.
• Ensure customers understand available resources, services, and best practices.
• Promote a positive customer experience through proactive engagement and follow‑through.
• Adhere to established Customer Success methodologies, playbooks, and operational processes.
• Provide feedback to leadership on opportunities to improve customer experience, tools, and processes.
• Participate in team initiatives, training, and continuous improvement efforts.

Essential Qualifications

• Bachelor’s degree in a related discipline with a minimum of 6 years of experience in Customer Success, Account Management, or a similar role.
• Proven track record of managing a portfolio of enterprise customers and driving adoption, retention, and expansion.
• Strong communication, relationship management, and problem‑solving skills.
• Experience collaborating effectively across cross‑functional teams in a matrixed organization.
• Excellent organizational skills with the ability to manage multiple customers and priorities simultaneously.
• Proficiency in CRM and Customer Success platforms (e.g., Salesforce, Gainsight, or similar).
• Experience supporting customers in managed services, cloud, SaaS, cybersecurity, or hybrid infrastructure environments.
• Familiarity with Customer Success metrics such as health scores, adoption rates, retention, and renewal readiness.
• Experience facilitating business reviews and presenting performance metrics to senior stakeholders.
• Working knowledge of cloud technologies (AWS, Azure, Google Cloud, VMware, or related).
• Ability to identify growth opportunities and partner with Sales to support expansion.

Preferred Qualifications

• Master’s degree or Ph.D. with relevant experience.
• Experience in a high‑growth technology company or a B2B SaaS environment.
• Knowledge of data analytics, AI, or machine learning use cases in the cloud.
• Experience with customer journey mapping and designing success playbooks.
• Certified Customer Success Manager (CSM) or similar credential.

Skills & Competencies

• Strategic Thinking – Ability to translate customer goals into actionable success plans.
• Analytical Acumen – Comfortable working with data to derive insights and drive decisions.
• Influence & Negotiation – Skilled at navigating complex stakeholder landscapes.
• Adaptability – Thrive in a fast‑moving, evolving environment.
• Customer‑Obsessed Mindset – Passionate about delivering measurable outcomes.
• Team Collaboration – Work seamlessly with engineering, product, sales, and support.
• Time Management – Prioritize effectively in a remote, distributed setting.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from within. As a Customer Success Manager, you will have the opportunity to:

• Progress to senior roles such as Senior Customer Success Manager, Director of Customer Success, or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Earn certifications in cloud technologies, customer success frameworks, and leadership development.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous learning.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture at brighthush

brighthush is a remote‑first organization that values flexibility, autonomy, and results. Our teams collaborate through modern communication tools, ensuring that distance never hinders innovation or camaraderie. We celebrate achievements, encourage experimentation, and maintain an open‑door policy where ideas can flourish.

Compensation, Perks, and Benefits

• Competitive Base Salary: Market‑aligned, with performance‑based bonuses.
• Equity: Opportunity to own a piece of the company’s future.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a wellness stipend.
• Retirement: 401(k) with company match.
• Paid Time Off: Generous vacation, sick leave, and personal days.
• Professional Development: Budget for courses, certifications, and conferences.
• Remote Work Support: Home office stipend and flexible work schedule.
• Community & Culture: Virtual team events, book clubs, and volunteer opportunities.

How to Apply

Ready to make a tangible impact on enterprise customers and grow your career in a dynamic, cloud‑native environment? Submit your application through the link below and join brighthush in shaping the future of data and analytics.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, we’re building more than a company; we’re creating a community of innovators who are passionate about delivering real value to customers. If you’re a proactive, customer‑centric professional who thrives in a fast‑paced, remote setting, we want to hear from you. Join us and help shape the next wave of cloud success.