Remote Customer Service Representative – Dental Insurance & Benefits Support Specialist – Join brighthush

Welcome to brighthush: Where Customer Care Meets Innovation

At brighthush, we are redefining the way people experience dental insurance. With a legacy of over four decades in the health‑benefits industry, brighthush has become a trusted partner for individuals, families, and businesses seeking comprehensive, affordable dental coverage. Our mission is simple: empower our customers with clear, compassionate support while delivering seamless, technology‑driven solutions that keep them smiling.

We’re looking for a dedicated Remote Customer Service Representative to join our growing team. This role is a critical touchpoint for our customers, ensuring they receive timely, accurate information and a personalized experience that reflects brighthush’s commitment to excellence.

Why Work with brighthush?

• Impactful Work: Every interaction you handle directly influences customer satisfaction and loyalty.
• Remote Flexibility: Work from anywhere in the United States while staying connected to a vibrant, collaborative team.
• Professional Growth: Access to ongoing training, mentorship, and clear career pathways to senior support roles or specialized product teams.
• Inclusive Culture: A workplace that celebrates diversity, encourages open dialogue, and values each team member’s unique perspective.
• Competitive Compensation: A base salary that reflects your experience, plus performance bonuses and a comprehensive benefits package.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will:

• Respond promptly to customer inquiries via telephone and email, delivering clear, accurate information about dental insurance products and benefit plans.
• Research policy details, claim status, and procedural questions, ensuring customers receive the most up‑to‑date and relevant answers.
• Process transactions efficiently, including policy changes, enrollment updates, and claim submissions, while coordinating with internal teams for any required approvals.
• Track all customer requests through to completion, ensuring follow‑up actions are taken and customers are informed of progress.
• Build and strengthen customer relationships through active listening, empathy, and proactive communication, fostering trust and long‑term satisfaction.
• Navigate multiple electronic systems simultaneously—such as Salesforce, Microsoft Word, Excel, and Outlook—while maintaining a high level of accuracy and professionalism.
• Adhere to company policies, compliance standards, and quality benchmarks, consistently delivering a high‑quality service experience.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of experience in a remote call center or customer service role.
• Proficiency in navigating multiple computer monitors and applications concurrently.
• Strong typing skills and the ability to manage high-volume data entry with precision.
• Experience handling dental or other insurance products is highly desirable.
• Prior experience in a dental office setting is a plus, providing insight into the industry’s unique terminology and workflows.
• Excellent verbal and written communication skills, with a focus on empathy and clarity.

Preferred Qualifications

• At least 2 years of call center or customer service experience.
• Hands‑on experience with Salesforce or similar CRM platforms.
• Knowledge of dental insurance policy structures, claim processes, and benefit plan nuances.
• Demonstrated ability to work independently while collaborating effectively with cross‑functional teams.

Skills & Competencies for Success

• Customer‑Centric Mindset: A genuine desire to help customers solve problems and achieve their health goals.
• Analytical Thinking: Ability to interpret policy documents, claim data, and procedural guidelines quickly and accurately.
• Multitasking & Time Management: Juggling multiple inquiries, systems, and tasks without compromising quality.
• Communication Excellence: Clear, concise, and professional communication across phone, email, and chat channels.
• Adaptability: Thriving in a fast‑moving environment with evolving policies, technology, and customer expectations.
• Team Collaboration: Working seamlessly with sales, claims, and technical support teams to resolve complex issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous learning modules covering product knowledge, compliance, and advanced customer service techniques.
• Mentorship programs pairing you with senior representatives and product specialists.
• Opportunities to transition into specialized roles such as Claims Specialist, Policy Analyst, or Customer Success Manager.
• Leadership development workshops to build skills for future managerial positions.
• Regular performance reviews with actionable feedback and growth plans.

Work Environment & Culture at brighthush

Our remote-first culture is built on trust, flexibility, and a shared commitment to excellence. You’ll enjoy:

• Fully equipped home office stipend to ensure you have the tools you need.
• Weekly virtual team huddles to stay connected and share best practices.
• Monthly in‑office engagement days in Cary, North Carolina, for training, team building, and networking.
• A supportive manager who values your input and encourages professional development.
• A culture that celebrates wins, learns from challenges, and continuously seeks improvement.

Compensation, Perks, and Benefits

• Competitive Salary: Reflective of your experience and the value you bring to our customers.
• Performance Bonuses: Earn additional rewards based on customer satisfaction metrics and individual performance.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, including telehealth options.
• Retirement Plan: 401(k) with company match to help you plan for the future.
• Paid Time Off: Generous vacation, sick leave, and personal days to maintain work‑life balance.
• Professional Development: Access to online courses, certifications, and industry conferences.
• Flexible Schedule: Ability to choose shifts that fit your lifestyle while meeting team coverage needs.

Application Process

Ready to bring your customer service expertise to brighthush? Follow these simple steps:

• Submit your resume and a cover letter highlighting your remote call center experience and passion for customer care.
• Complete a brief online assessment to demonstrate your communication and problem‑solving skills.
• Participate in a virtual interview with our hiring team to discuss your experience, motivations, and fit with brighthush’s culture.
• Receive a formal offer and onboarding schedule, including the required in‑person training in Cary, NC.

Join brighthush Today

If you’re a motivated, customer‑focused professional looking to make a real difference in people’s lives, brighthush is the place for you. We value dedication, empathy, and a drive for continuous improvement—qualities that define our team and our success.

Apply now and become part of a forward‑thinking organization that puts people first, both inside and outside the office.