Remote Customer Service Representative – Dental Insurance Claims & Member Support – Join brighthush

About brighthush

brighthush is a leading provider of innovative dental insurance solutions, dedicated to delivering exceptional value and peace of mind to members across the United States. With a mission to simplify dental coverage and enhance the customer experience, brighthush partners with top-tier dental plans and providers to offer comprehensive benefits that keep smiles bright and healthy. Our culture is built on empathy, integrity, and a relentless focus on customer success. As a remote-first organization, we empower our team members to work from anywhere in the USA while enjoying the flexibility, support, and growth opportunities that come with being part of a forward‑thinking, high‑growth company.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly improves the lives of our members, ensuring they receive the coverage and support they need.
• Remote Flexibility: Work from the comfort of your home office, with a flexible schedule that respects your personal commitments.
• Career Growth: We invest in your professional development through training, mentorship, and clear advancement pathways.
• Competitive Compensation: Earn a competitive hourly rate with paid weekly payouts.
• Comprehensive Benefits: Enjoy a robust benefits package that includes health, dental, vision, and more.
• Inclusive Culture: Thrive in a supportive environment that values diversity, collaboration, and continuous learning.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline advocate for our dental insurance members and providers. Your role will involve:

• Responding to member and provider inquiries via phone, email, and chat with a focus on clarity, empathy, and efficiency.
• Researching and resolving questions about dental coverage, claims, benefits, policy provisions, and claim status.
• Processing transactions, updating member records, and coordinating with internal teams for policy modifications.
• Tracking all requests to ensure timely completion and following up when necessary.
• Leveraging multiple electronic systems—including Salesforce, Microsoft Office Suite, and proprietary claim platforms—to deliver integrated, accurate responses.
• Maintaining a high level of professionalism and consistency in all customer interactions.
• Identifying opportunities to strengthen member relationships through proactive communication and personalized service.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of experience in a remote call center or customer service role.
• Proficiency in navigating multiple computer monitors and applications simultaneously (e.g., Salesforce, Word, Excel, Outlook).
• Strong typing skills and the ability to manage high-volume inquiries efficiently.
• Excellent verbal and written communication skills, with a tone that conveys empathy and trust.
• Demonstrated ability to listen actively, ask clarifying questions, and provide accurate information.
• Experience handling dental or other insurance products is highly desirable.
• Prior exposure to a dental office environment is a plus.

Preferred Qualifications

• 2+ years of call center or customer service experience.
• Familiarity with Salesforce or similar CRM platforms.
• Background in dental claims processing or member support.
• Knowledge of dental benefit plans, coverage options, and claim workflows.
• Experience in a remote work setting with a proven track record of self‑management and reliability.

Key Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help members achieve their dental health goals.
• Problem‑Solving: Ability to analyze complex policy details and find the best solution for the customer.
• Attention to Detail: Accuracy in data entry, claim status updates, and policy documentation.
• Time Management: Prioritizing tasks to meet response time targets while maintaining quality.
• Adaptability: Comfortable learning new systems and processes quickly.
• Team Collaboration: Working effectively with cross‑functional teams such as claims, underwriting, and technical support.

Career Growth & Learning Opportunities

At brighthush, we believe that growth starts with learning. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding programs that cover product knowledge, system training, and customer service best practices.
• Ongoing professional development courses in areas such as advanced claim processing, regulatory compliance, and leadership skills.
• Mentorship from senior team members who share their expertise and provide guidance on career advancement.
• Clear promotion pathways to roles such as Senior Customer Advocate, Team Lead, or Claims Specialist.
• Cross‑departmental projects that allow you to broaden your skill set and gain exposure to different facets of the business.

Work Environment & Culture

brighthush fosters a culture of collaboration, innovation, and respect. Even though we operate remotely, we maintain strong connections through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open communication channels via Slack, Teams, and email.
• Regular virtual social events, such as trivia nights, wellness challenges, and holiday celebrations.
• A commitment to work‑life balance, with flexible scheduling and a focus on results rather than hours logged.
• Recognition programs that celebrate outstanding performance and customer success stories.

Compensation & Benefits

While the exact hourly rate will be discussed during the interview process, you can expect:

• Competitive hourly pay with paid weekly payouts.
• Health, dental, and vision insurance options, including HDHP, PPO, and other plan selections.
• Short‑Term and Long‑Term Disability coverage.
• Life & Accidental Death & Dismemberment (AD&D) insurance.
• Critical Illness and Accident insurance.
• Employee Assistance Program (EAP) for mental health and well‑being support.
• Paid time off, holidays, and flexible scheduling to support your personal life.
• Professional development budget and access to online learning platforms.

How to Apply

Ready to bring your customer service expertise to a dynamic, remote team that values empathy, innovation, and growth? Click the link below to submit your application and join brighthush in shaping the future of dental insurance support.

Apply to this Remote Customer Service Representative position at brighthush

Join brighthush Today!

At brighthush, we’re not just offering a job; we’re offering a career where your voice matters, your growth is prioritized, and your impact is felt by thousands of members who rely on us for their dental health. If you’re passionate about delivering outstanding service, thrive in a remote environment, and want to be part of a company that truly cares about its people and its customers, we want to hear from you. Apply now and help us keep smiles bright across the nation.