Remote Entry-Level Customer Success & Sales Leadership Specialist – Insurance Solutions & Client Engagement

About brighthush and the Insurance Landscape

In today’s fast‑moving financial services arena, the ability to connect with clients, demystify complex products, and guide them toward the best solutions is more valuable than ever. brighthush is at the forefront of this transformation, delivering innovative insurance solutions that empower individuals and families across the United States to secure their future. With a legacy that dates back to 1982, brighthush has grown into a trusted partner for millions of customers, supported by a dedicated team of over 5,000 professionals who thrive on collaboration, integrity, and continuous learning.

As a remote‑first organization, brighthush embraces flexibility, technology, and a culture of empowerment. Our mission is simple: to make insurance accessible, understandable, and tailored to each client’s unique needs. Whether you’re a seasoned professional or just starting your career, brighthush offers a dynamic environment where you can grow, innovate, and make a real impact.

Why Join brighthush?

At brighthush, we believe that every team member is a catalyst for change. By joining our Customer Success & Sales Leadership team, you’ll:

• Work remotely from anywhere in the U.S., enjoying the freedom to balance work and life.
• Receive comprehensive, free training that equips you with the knowledge and confidence to excel.
• Benefit from residual income opportunities that reward your dedication and performance.
• Advance into leadership and management roles as you demonstrate impact and drive.
• Be part of a culture that values diversity, inclusion, and continuous professional development.

Key Responsibilities

As a Remote Entry‑Level Customer Success & Sales Leadership Specialist, you will be the first point of contact for clients seeking guidance on insurance benefits. Your role will involve:

• Client Education: Explain insurance benefit options in clear, concise language, ensuring clients understand the value and coverage of each plan.
• Coverage Consultation: Answer detailed questions about policies, coverage limits, and eligibility, providing accurate and timely information.
• Virtual Consultations: Schedule and conduct video or phone consultations with new and existing customers, using tools such as Zoom, Teams, or web‑based portals.
• Product Knowledge: Maintain up‑to‑date knowledge of brighthush’s product suite, including life, health, and supplemental insurance offerings.
• Decision Support: Guide clients through the decision‑making process, helping them choose the best benefit solutions for their circumstances.
• Data Management: Accurately record client interactions, follow‑ups, and outcomes in our CRM system to ensure seamless service continuity.
• Team Collaboration: Work closely with sales, underwriting, and customer service teams to resolve client inquiries and improve service processes.

Essential Qualifications

We’re looking for candidates who bring a blend of enthusiasm, communication skills, and a commitment to learning. The following qualifications are essential:

• High School Diploma or GED (or equivalent).
• Strong written and verbal communication skills, with the ability to explain complex concepts in simple terms.
• Comfortable using remote collaboration tools (Zoom, Teams, email, CRM platforms).
• Minimum age of 18 and authorized to work in the United States.
• Motivated, reliable, and eager to learn about insurance products and client engagement strategies.

Preferred Qualifications

While we welcome candidates with no prior insurance or customer service experience, the following attributes will give you a competitive edge:

• Previous experience in a customer‑facing role (e.g., call center, retail, or hospitality).
• Basic understanding of insurance terminology or a related field of study.
• Experience with CRM software or data entry tasks.
• Demonstrated ability to meet or exceed performance metrics.
• Experience in a remote work environment or self‑management of a flexible schedule.

Skills & Competencies

Success in this role requires a blend of soft and hard skills:

• Active Listening: Ability to listen attentively to client concerns and respond with empathy.
• Problem‑Solving: Quickly identify client needs and propose appropriate solutions.
• Time Management: Prioritize tasks and manage a schedule that includes virtual appointments, follow‑ups, and administrative duties.
• Tech Savvy: Comfortable navigating multiple digital platforms and troubleshooting basic technical issues.
• Adaptability: Thrive in a fast‑changing environment and adjust to new processes or product updates.
• Team Player: Collaborate effectively with cross‑functional teams to deliver a seamless client experience.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility. As you master client engagement and sales fundamentals, you’ll have the opportunity to:

• Progress into Senior Customer Success or Sales Representative roles.
• Transition into leadership positions such as Team Lead, Manager, or Director of Client Services.
• Participate in ongoing training programs, including advanced product knowledge, sales techniques, and leadership development.
• Earn certifications in insurance, customer service, or sales that enhance your professional profile.
• Access mentorship programs that pair you with experienced leaders within brighthush.

Work Environment & Company Culture

brighthush’s culture is built on trust, transparency, and a shared commitment to client success. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in the U.S. with a reliable internet connection.
• Inclusive Community: A diverse workforce that celebrates different perspectives and backgrounds.
• Collaborative Spirit: Regular virtual team huddles, knowledge‑sharing sessions, and cross‑departmental projects.
• Recognition & Rewards: Performance‑based bonuses, spot awards, and public acknowledgment of achievements.
• Wellness & Balance: Access to mental health resources, wellness programs, and flexible scheduling to support work‑life harmony.

Compensation & Benefits

While specific salary figures are tailored to experience and performance, brighthush offers a competitive compensation package that includes:

• Base salary with performance‑based incentives.
• Residual income opportunities through client referrals and policy renewals.
• Health, dental, and vision insurance options for full‑time employees.
• 401(k) retirement plan with company match.
• Paid time off, holidays, and flexible vacation policies.
• Professional development budget for courses, certifications, and conferences.
• Employee assistance program and wellness resources.

How to Apply

Ready to embark on a rewarding career that blends customer service, sales, and personal growth? Submit your application through the link below and join the brighthush team where your potential is limitless.