Remote Juris Doctor (JD) with Customer Service Experience – Legal & Client Relations Specialist

About brighthush and the Opportunity

brighthush is a forward‑thinking, technology‑driven organization that empowers businesses to navigate complex legal landscapes while delivering exceptional customer experiences. With a global footprint and a reputation for innovation, brighthush is at the forefront of integrating legal expertise with cutting‑edge digital solutions. We are currently expanding our client‑facing legal support team and are seeking a highly motivated Remote Juris Doctor (JD) with Customer Service Experience to join our dynamic, fully remote workforce.

As a key member of our legal and client relations division, you will play a pivotal role in resolving intricate customer inquiries, managing claims, and ensuring seamless communication across multiple channels. Your legal acumen, combined with a passion for customer service, will help us maintain the highest standards of client satisfaction and operational excellence.

Why brighthush?

• Remote‑First Culture: Work from anywhere in the United States with flexible hours that respect your work‑life balance.
• Impactful Work: Your contributions directly influence client outcomes and shape the future of legal‑tech solutions.
• Professional Growth: Access to continuous learning, mentorship programs, and cross‑functional projects that broaden your skill set.
• Diverse Team: Collaborate with experts from law, technology, operations, and business development across a global network.
• Competitive Compensation & Benefits: Comprehensive health, dental, vision, and life insurance, along with a 401(k) plan, paid leave, and additional voluntary benefits.

Key Responsibilities

In this role, you will be responsible for:

• Responding to complex customer and client inquiries via phone, email, and written correspondence, ensuring clarity, accuracy, and timely resolution.
• Adhering to established protocols, procedures, and project manager directives while proactively incorporating feedback to improve service quality.
• Collaborating effectively with cross‑functional business partners, including claims, compliance, and technical teams, to deliver integrated solutions.
• Developing, monitoring, and updating scripts and procedural documentation for claims and correspondence teams, aligning them with project objectives.
• Assisting supervisors or project managers in troubleshooting and resolving issues, monitoring case health, identifying errors, and crafting actionable solutions.
• Maintaining meticulous records of customer interactions, case status, and resolution outcomes in our case management system.
• Participating in continuous improvement initiatives, providing insights on process enhancements, and contributing to knowledge base updates.

Essential Qualifications

• Juris Doctor (JD) from an accredited U.S. law school or a Master of Laws (LL.M.) with a focus on business or technology law.
• Minimum of 2–3 years of experience in a customer‑service or client‑relations capacity, preferably within a legal, insurance, or technology environment.
• Demonstrated ability to handle complex inquiries, resolve disputes, and manage multiple priorities in a fast‑paced setting.
• Exceptional written and verbal communication skills, with the capacity to explain intricate legal concepts to non‑legal audiences.
• Strong analytical and critical‑thinking skills, coupled with meticulous attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, Access, Outlook) and experience with case‑management or CRM platforms.
• Self‑motivated, adaptable, and comfortable working independently in a remote setting.

Preferred Qualifications

• Experience in the insurance, fintech, or digital‑engineering sectors.
• Knowledge of regulatory compliance frameworks such as GDPR, CCPA, or HIPAA.
• Familiarity with scripting tools and workflow automation (e.g., UiPath, Automation Anywhere).
• Previous exposure to project management methodologies (Agile, Scrum, or Kanban).
• Multilingual capabilities, especially in Spanish or Mandarin, to support a global client base.

Skills & Competencies

• Legal Expertise: Deep understanding of contract law, dispute resolution, and regulatory compliance.
• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting client relationships.
• Communication: Ability to distill complex legal jargon into clear, actionable language.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting technical issues.
• Organizational Excellence: Strong planning, prioritization, and time‑management skills to juggle competing demands.
• Collaboration: Proven track record of working effectively with diverse teams and stakeholders.
• Problem‑Solving: Creative thinker who identifies root causes and implements sustainable solutions.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous development. As a Remote Juris Doctor with Customer Service Experience, you will have access to:

• Structured onboarding and mentorship programs led by senior legal and client‑service leaders.
• Regular training sessions on emerging legal technologies, regulatory updates, and customer‑experience best practices.
• Opportunities to lead cross‑functional projects, enhancing your project‑management and leadership skills.
• Clear career pathways to roles such as Senior Legal Counsel, Client Success Manager, or Legal Operations Lead.
• Participation in industry conferences, webinars, and professional associations to expand your network and expertise.

Work Environment & Culture

brighthush thrives on a culture of innovation, inclusivity, and accountability. Our remote teams are empowered to make decisions, experiment, and iterate. We celebrate diversity, encourage open dialogue, and prioritize mental and physical well‑being through:

• Regular virtual team‑building events and informal “coffee chats.”
• Access to an Employee Assistance Program (EAP) for personal and professional support.
• Flexible work schedules that respect individual productivity rhythms.
• Recognition programs that highlight outstanding contributions and milestones.

Compensation & Benefits

While specific salary ranges are determined by experience and market conditions, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with qualifications and industry standards.
• Performance‑based bonuses tied to individual and team metrics.
• Comprehensive health, dental, vision, and life insurance plans.
• Short‑term disability coverage and additional voluntary benefits.
• Employee Assistance Program (EAP) and commuter benefits.
• 401(k) retirement plan with company match.
• Paid leave, including sick leave, vacation, and holidays, in accordance with federal, state, and local regulations.

How to Apply

Ready to bring your legal expertise and customer‑service passion to brighthush? Click the link below to submit your application and join a team that values innovation, collaboration, and impact.

Apply to this Remote Juris Doctor with Customer Service Experience role at brighthush

Join brighthush Today

At brighthush, we are redefining the intersection of law and technology. If you are a driven JD ready to tackle complex customer challenges, thrive in a remote environment, and contribute to transformative solutions, we want to hear from you. Apply now and help shape the future of legal‑tech client relations.