Remote Customer Service Representative – Dental Insurance Support (After Training, USA‑Only)

About brighthush

brighthush is a leading provider of innovative dental insurance solutions, dedicated to delivering exceptional value and support to millions of members across the United States. With a legacy of over four decades in the industry, brighthush has consistently set the standard for customer experience, combining cutting‑edge technology with a human‑centric approach. Our mission is to empower individuals and families to achieve optimal oral health through transparent, reliable, and personalized insurance products.

As a remote-first organization, brighthush offers flexibility, autonomy, and a collaborative culture that thrives on continuous learning and growth. Whether you’re a seasoned customer service professional or a recent graduate eager to launch a career in health insurance, brighthush provides the tools, training, and support you need to succeed.

Why Join brighthush?

• Remote Work with Structured Onboarding: Begin your journey from the comfort of your home office, with a comprehensive in‑person training program scheduled from December 14th, 2026 to January 28th, 2027, followed by a monthly in‑office engagement day.
• Career Advancement: Gain exposure to a wide range of dental insurance products, learn advanced CRM and data‑analysis tools, and position yourself for future roles in operations, product management, or leadership.
• Inclusive Culture: brighthush values diversity, equity, and inclusion. We celebrate unique perspectives and foster an environment where every voice is heard.
• Competitive Compensation & Benefits: While specific salary ranges are tailored to experience and location, brighthush offers a comprehensive benefits package that includes health, dental, vision, 401(k) matching, paid time off, and professional development allowances.

Key Responsibilities

As a Remote Customer Service Representative, you will be the frontline advocate for our dental insurance members. Your role will involve:

• Responding to customer inquiries via phone and email with a high degree of professionalism and empathy.
• Researching policy details, claim status, and procedural questions to provide accurate, timely information.
• Processing transactions, policy changes, and referrals to appropriate departments while maintaining meticulous records.
• Utilizing multiple electronic systems—including Salesforce, Microsoft Office Suite, and proprietary brighthush platforms—to deliver integrated, comprehensive responses.
• Building and strengthening customer relationships through active listening, clear communication, and proactive problem‑solving.
• Maintaining consistent, high‑quality service standards in every interaction, reflecting brighthush’s commitment to excellence.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of remote call‑center customer service experience.
• Proficiency in navigating multiple computer monitors and applications simultaneously (e.g., Salesforce, Word, Excel, Outlook).
• Strong keyboard and typing skills, with the ability to type efficiently and accurately.
• Prior experience handling dental or other insurance products is highly desirable.
• Excellent verbal and written communication skills, with a proven ability to convey complex information clearly.
• Empathetic, customer‑centric mindset that builds trust and fosters long‑term relationships.

Preferred Qualifications

• At least 2 years of call‑center or customer service experience.
• Experience working in a dental office environment.
• Familiarity with DHMO (Dental Health Maintenance Organization) products.
• Knowledge of insurance claim processes and policy provisions.
• Previous exposure to Salesforce or similar CRM platforms.

Skills & Competencies

• Technical Proficiency: Comfortable with multi‑tasking across several software applications while maintaining focus on the customer.
• Analytical Thinking: Ability to quickly interpret policy documents and claim data to provide accurate solutions.
• Problem‑Solving: Creative and resourceful in resolving customer issues, escalating appropriately when needed.
• Time Management: Efficiently prioritize tasks to meet service level agreements and daily performance metrics.
• Team Collaboration: Works seamlessly with cross‑functional teams—claims, underwriting, billing—to ensure a unified customer experience.
• Adaptability: Thrives in a fast‑paced, evolving environment, embracing new tools and processes.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Customer Service Representative, you will:

• Participate in ongoing training modules covering advanced product knowledge, regulatory updates, and customer engagement strategies.
• Earn certifications in Salesforce administration, claims processing, or dental insurance underwriting.
• Access mentorship programs pairing you with senior leaders in operations, product development, or customer experience.
• Be considered for internal promotions to roles such as Senior Customer Advocate, Claims Analyst, or Operations Coordinator.
• Attend quarterly town‑hall meetings and workshops that keep you connected to the broader brighthush community.

Work Environment & Culture

brighthush’s remote-first culture means you can work from anywhere in the United States, provided you have a reliable internet connection and a quiet workspace. We support a healthy work‑life balance through flexible scheduling, mental health resources, and a culture that values autonomy and accountability.

Our virtual team thrives on collaboration, transparency, and mutual respect. Regular virtual coffee chats, cross‑departmental projects, and monthly in‑office engagement days keep the community vibrant and connected.

Compensation & Benefits

While specific salary figures are tailored to experience and location, brighthush offers:

• Competitive base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, or conferences.
• Employee wellness programs, including virtual fitness classes and mental health support.

How to Apply

Ready to join a dynamic, customer‑focused team that values innovation and growth? Submit your application today and take the first step toward a rewarding career with brighthush.