Remote Customer Service Representative – Home Healthcare Support – Flexible Hours – Join brighthush Team

About brighthush

brighthush is a pioneering force in the home‑healthcare industry, dedicated to delivering compassionate, high‑quality care to patients across the United States. With a mission to empower individuals to live healthier, happier lives in the comfort of their own homes, brighthush has built a reputation for innovation, integrity, and an unwavering commitment to patient satisfaction. Our team of passionate professionals works collaboratively to streamline care coordination, enhance patient experiences, and support our partners in providing the best possible outcomes.

As we continue to expand our reach, we’re looking for motivated, customer‑centric individuals to join our remote Customer Service team. If you thrive in a fast‑paced environment, love helping people, and enjoy the flexibility of working from home, brighthush offers you the opportunity to make a real difference while building a rewarding career.

Why Work With brighthush?

• Flexible Schedule: Set your own hours within our core operating window (Mon‑Fri, 8 a.m. – 7 p.m. ET) and balance work with your personal life.
• Remote Work: Operate from the comfort of your home with a reliable internet connection and a modest stipend for home‑office equipment.
• Competitive Pay: Earn $12.00 per hour, with the potential for overtime and performance bonuses.
• Professional Growth: Access to ongoing training, mentorship, and clear career pathways into supervisory, training, or technical roles.
• Impactful Work: Be the first point of contact for patients seeking essential home‑healthcare services—your role directly influences their journey to better health.
• Inclusive Culture: A supportive, diverse environment that values collaboration, transparency, and continuous improvement.

Key Responsibilities

As a Remote Customer Service Representative at brighthush, you will be the frontline ambassador for our patients and partners. Your daily tasks will include:

• Answering inbound calls and emails from patients, referral sources, and healthcare providers with professionalism and empathy.
• Reviewing patient histories and verifying membership status to ensure accurate service delivery.
• Collecting and entering clinical and demographic data into the brighthush patient portal, maintaining data integrity and confidentiality.
• Assisting patients in scheduling appointments, coordinating home‑care visits, and resolving any logistical concerns.
• Providing technical support for patients and partners who encounter issues with the patient portal or telehealth tools.
• Escalating complex inquiries to the appropriate internal teams while maintaining a high level of customer satisfaction.
• Documenting all interactions in our CRM system, ensuring compliance with HIPAA and other regulatory standards.
• Participating in regular training sessions to stay current on policies, procedures, and new service offerings.
• Contributing to continuous improvement initiatives by sharing feedback on workflow efficiencies and patient experience enhancements.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare, insurance, or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including Microsoft Office Suite, web browsers, and basic troubleshooting.
• Experience using CRM or patient‑management systems (e.g., Salesforce, Zendesk, or similar platforms).
• Excellent organizational skills and the ability to manage multiple tasks simultaneously.
• Commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
• Reliable high‑speed internet connection and a quiet workspace suitable for confidential conversations.
• Availability to work at least 20 hours per week, with flexibility to adjust hours within the core operating window.

Preferred Qualifications

• Background in home‑healthcare or a related medical field.
• Experience with telehealth platforms and virtual care coordination.
• Knowledge of insurance verification processes and eligibility checks.
• Previous experience as an independent contractor or in a remote work setting.
• Strong analytical skills and the ability to interpret data to improve service delivery.

Core Competencies & Skills

• Customer‑First Mindset: Demonstrates empathy, patience, and a genuine desire to help patients and partners.
• Problem‑Solving: Quickly identifies issues, evaluates options, and implements effective solutions.
• Attention to Detail: Maintains accuracy in data entry and documentation, ensuring compliance with regulatory standards.
• Time Management: Prioritizes tasks efficiently, meeting deadlines while maintaining quality.
• Adaptability: Thrives in a dynamic environment, adjusting to new processes and technologies.
• Team Collaboration: Works effectively with cross‑functional teams, sharing insights and best practices.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you can explore the following opportunities:

• Team Lead / Supervisor: Lead a team of representatives, manage schedules, and drive performance metrics.
• Training & Development Specialist: Design and deliver training programs for new hires and ongoing skill enhancement.
• Quality Assurance Analyst: Monitor call quality, provide feedback, and develop improvement plans.
• Process Improvement Engineer: Identify bottlenecks, propose solutions, and implement workflow optimizations.
• Technical Support Specialist: Transition into a more technical role focusing on portal and telehealth platform support.

Our comprehensive learning platform offers courses in customer service excellence, healthcare compliance, data security, and more. Mentorship programs pair you with experienced leaders who guide your professional development.

Work Environment & Culture at brighthush

brighthush fosters a culture of respect, innovation, and collaboration. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team huddles to share updates, celebrate wins, and discuss challenges.
• Monthly all‑hands meetings featuring leadership insights, company milestones, and employee recognition.
• Access to an internal social platform where you can join interest groups, share resources, and build relationships.
• Regular wellness initiatives, including virtual fitness classes, mindfulness sessions, and health webinars.

Compensation, Perks, and Benefits

• Hourly Rate: $12.00 per hour, with potential for overtime and performance bonuses.
• Flexible Hours: Work at least 20 hours per week, with the freedom to choose your schedule within the core operating window.
• Home‑Office Stipend: Receive a one‑time stipend to set up a dedicated workspace.
• Technology Support: Access to necessary software licenses and technical assistance.
• Professional Development: Paid training courses, certifications, and conference reimbursements.
• Employee Recognition: Quarterly awards, spot bonuses, and public acknowledgment of outstanding contributions.
• Health & Wellness Resources: Online health portal, mental health support, and wellness challenges.

How to Apply

If you’re ready to bring your customer‑service expertise to a mission‑driven organization that values flexibility, growth, and impact, we encourage you to apply today. Submit your résumé and a brief cover letter outlining why you’re the ideal fit for the Remote Customer Service Representative role at brighthush.

Join brighthush and become a vital part of a team that transforms the lives of patients through compassionate, high‑quality home‑healthcare services. We look forward to welcoming you aboard!