Remote Customer Service Representative – Home Healthcare Support Specialist at brighthush – Flexible Hours, Competitive Pay

About brighthush

At brighthush, we are redefining the future of home healthcare. Our mission is to connect patients with the compassionate, high‑quality care they deserve, right in the comfort of their own homes. With a rapidly growing network of providers and a commitment to innovation, brighthush is at the forefront of delivering seamless, patient‑centric solutions across the United States.

Why Join brighthush?

Working with brighthush means becoming part of a vibrant, mission‑driven team that values flexibility, professional growth, and a culture of empathy. As a Remote Customer Service Representative, you’ll be the first line of communication for patients and providers alike, ensuring that every interaction reflects the care and dedication that brighthush stands for.

Key Responsibilities

• Patient & Provider Engagement: Serve as the primary point of contact for patients seeking home healthcare services, answering inquiries from providers, referral sources, and potential patients.
• Information Management: Review patient histories, verify membership status, and accurately capture clinical and demographic data into brighthush’s secure patient portal.
• Appointment Coordination: Schedule and confirm appointments, ensuring optimal alignment with provider availability and patient needs.
• Technical Support: Offer troubleshooting assistance for portal navigation, phone systems, and basic equipment, escalating complex issues to the technical team.
• Quality Assurance: Maintain high standards of accuracy and compliance with HIPAA regulations, completing daily audits and reporting any discrepancies.
• Continuous Improvement: Participate in regular training sessions, share feedback on process enhancements, and contribute to the development of best‑practice guidelines.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year experience in a customer‑service or call‑center environment, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and experience using CRM or patient‑management systems.
• Reliable high‑speed internet connection, a dedicated workspace, and a quiet environment for calls.
• Ability to work independently, manage time effectively, and maintain a professional demeanor during high‑volume periods.

Preferred Qualifications

• Experience with HIPAA‑compliant data handling and privacy protocols.
• Background in home health, nursing, or allied health services.
• Previous remote work experience with a proven track record of meeting or exceeding performance metrics.
• Knowledge of telehealth platforms and virtual care workflows.

Key Skills & Competencies

• Customer‑Centric Mindset: Demonstrated ability to empathize, actively listen, and resolve issues with patience and professionalism.
• Technical Aptitude: Quick learner who can navigate multiple software applications and troubleshoot basic technical problems.
• Time Management: Skilled at prioritizing tasks, handling multiple calls simultaneously, and meeting strict deadlines.
• Attention to Detail: Meticulous in data entry, documentation, and compliance checks.
• Team Collaboration: Comfortable collaborating with cross‑functional teams, including clinical staff, IT, and operations.
• Adaptability: Thrives in a fast‑changing environment and embraces continuous learning.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Remote Customer Service Representative, you’ll have access to:

• Comprehensive onboarding and ongoing training modules covering healthcare regulations, product knowledge, and customer‑service excellence.
• Mentorship programs pairing you with experienced team leaders for guidance and career advice.
• Clear advancement pathways to roles such as Senior Customer Support Specialist, Team Lead, or Operations Coordinator.
• Cross‑departmental projects that allow you to broaden your skill set and contribute to strategic initiatives.
• Regular performance reviews and personalized development plans to help you reach your career goals.

Work Environment & Culture

brighthush fosters a culture of inclusion, respect, and innovation. Even though you’ll be working from home, you’ll feel connected through:

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door communication channels with leadership.
• Access to a digital resource hub with wellness guides, learning materials, and community forums.
• A supportive peer network that celebrates achievements and shares best practices.

Compensation & Benefits

While the base rate for this role is $12 per hour, brighthush offers a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive hourly pay with potential for overtime and performance bonuses.
• Health, dental, and vision insurance options for full‑time employees.
• Flexible work schedule: 20+ hours per week with the freedom to set your own hours within the 8 a.m. – 7 p.m. Eastern Time window.
• Paid time off and holiday schedule aligned with national observances.
• Professional development stipend for courses, certifications, or conferences.
• Employee wellness program, including virtual fitness classes and mental health resources.

How to Apply

If you’re passionate about making a difference in people’s lives and thrive in a dynamic, remote work setting, we’d love to hear from you. Submit your application through our careers portal, and let’s explore how you can contribute to brighthush’s mission of delivering compassionate home healthcare.

Ready to join a team that values your expertise and offers the flexibility you need? Apply today and become a vital part of brighthush’s journey to transform home healthcare for patients across the country.