Full‑Time Remote Customer Support Representative – Email, Chat, SMS & Order Resolution Specialist for brighthush

About brighthush

brighthush is a trailblazing logistics platform that redefines how people move goods across the United States. By connecting customers, drivers, and retailers through a seamless, technology‑driven ecosystem, we make everyday deliveries faster, smarter, and more reliable. Our mission is to empower communities with efficient, on‑demand shipping solutions that fit the modern, mobile lifestyle.

At brighthush, we believe that exceptional customer service is the cornerstone of our success. Every interaction—whether it’s a quick email, a real‑time chat, or a text message—has the power to turn a routine transaction into a memorable experience. That’s why we’re looking for a dedicated, proactive Customer Support Representative to join our remote team and help us maintain the highest standards of satisfaction.

Why Join brighthush?

• Impactful Work – Your support will directly influence the experience of thousands of customers, drivers, and retailers.
• Remote Flexibility – Work from anywhere in the U.S. with a reliable internet connection.
• Competitive Compensation – Earn up to $52,000 per year, plus performance bonuses.
• Growth Opportunities – Fast‑track your career with mentorship, training, and internal mobility.
• Inclusive Culture – A diverse, collaborative environment that values every voice.

Key Responsibilities

As a Customer Support Representative at brighthush, you will be the frontline advocate for our users. Your day‑to‑day tasks will include:

• Responding to customer inquiries via email, live chat, and SMS with a friendly, solution‑oriented tone.
• Resolving order‑related issues—delays, cancellations, refunds—by analyzing real‑time data and coordinating with internal teams.
• Maintaining accurate, up‑to‑date records of all interactions in our CRM system.
• Identifying recurring pain points and proposing process improvements to enhance operational efficiency.
• Collaborating with the Product, Engineering, and Operations teams to relay user feedback and influence product roadmap.
• Measuring and reporting on key performance indicators such as response time, resolution rate, and customer satisfaction scores.
• Participating in ongoing training sessions to stay current on platform updates, policies, and industry best practices.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years of customer support experience, preferably in a tech‑driven environment.
• Proficiency with email, chat, and SMS support tools (e.g., Zendesk, Intercom, Freshdesk).
• Strong analytical skills—ability to troubleshoot complex order issues quickly.
• Excellent written communication in English; additional languages are a plus.
• Self‑motivated, detail‑oriented, and able to thrive in a remote, fast‑paced setting.
• Experience with data analysis tools (Excel, Google Sheets) and basic SQL queries is a plus.

Preferred Qualifications

• Experience in the logistics, e‑commerce, or on‑demand delivery industry.
• Familiarity with order management systems and supply‑chain workflows.
• Background in quality assurance or process improvement initiatives.
• Knowledge of customer‑centric metrics such as CSAT, NPS, and first‑contact resolution.
• Previous remote work experience with a proven track record of self‑management.

Skills & Competencies

• Customer‑First Mindset – Empathy, patience, and a genuine desire to help.
• Problem‑Solving – Ability to dissect complex issues and devise actionable solutions.
• Communication – Clear, concise, and professional writing across multiple channels.
• Technical Aptitude – Comfortable learning new software and troubleshooting basic tech issues.
• Time Management – Prioritize tasks, meet deadlines, and maintain high productivity.
• Collaboration – Work effectively with cross‑functional teams in a virtual environment.

Career Growth & Learning Opportunities

At brighthush, we’re committed to your professional development. As you grow in your role, you’ll have access to:

• Structured onboarding and continuous learning modules covering product knowledge, customer psychology, and advanced support techniques.
• Mentorship programs pairing you with senior leaders who can guide your career path.
• Internal job boards and cross‑departmental projects that allow you to explore new roles such as Product Management, Operations, or Data Analytics.
• Annual performance reviews that focus on skill enhancement and goal setting.

Work Environment & Culture

Our remote team is built on trust, transparency, and collaboration. We celebrate diversity and encourage every team member to bring their authentic self to work. Regular virtual town halls, team‑building activities, and informal “coffee chat” sessions keep us connected across time zones.

We value work‑life balance and provide flexible scheduling options to accommodate personal commitments. Our remote infrastructure ensures you have the tools you need—high‑speed internet, ergonomic equipment stipends, and 24/7 IT support.

Compensation & Benefits

While the base salary ranges up to $52,000 per year, we also offer:

• Performance‑based bonuses tied to customer satisfaction metrics.
• Health, dental, and vision insurance (for full‑time employees).
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Professional development stipend for courses, certifications, or conferences.
• Employee referral bonuses for bringing top talent to brighthush.

How to Apply

Ready to make a difference in the lives of customers, drivers, and retailers? Submit your resume and a brief cover letter outlining why you’re the perfect fit for brighthush. We’re hiring fast, so don’t wait—join us and help shape the future of on‑demand logistics.

Apply now and become a vital part of brighthush’s mission to deliver excellence, one interaction at a time.