Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Hours, Independent Contractor – brighthush

About brighthush and the Home Healthcare Revolution

At brighthush, we believe that compassionate care should be accessible, efficient, and tailored to each individual’s unique needs. Our mission is to empower patients and providers alike by leveraging technology, data, and a dedicated support network to streamline the home healthcare experience. As a rapidly growing player in the home health industry, brighthush is redefining how patients connect with care teams, ensuring that every call, appointment, and data entry contributes to a seamless continuum of care.

We’re looking for a passionate, customer‑centric professional to join our remote team as a Customer Service Representative. In this role, you will be the first point of contact for patients seeking home healthcare services, acting as the bridge between patients, providers, and our internal systems. If you thrive in a flexible, fast‑paced environment and want to make a tangible difference in people’s lives, we want to hear from you.

Key Responsibilities

• Patient Outreach and Support: Serve as the initial touchpoint for patients, answering inquiries, providing information about services, and guiding them through the enrollment process.
• Call Management: Receive, triage, and respond to inbound calls from referral sources, potential patients, and existing clients, ensuring timely and accurate communication.
• Data Entry & Verification: Collect, verify, and enter clinical and demographic information into brighthush’s patient portal, maintaining data integrity and confidentiality.
• Appointment Coordination: Schedule and confirm appointments with healthcare providers, ensuring optimal alignment with patient availability and provider schedules.
• Technical Assistance: Provide basic technical support for patients and referral partners, troubleshooting common issues related to portal access, appointment scheduling, and service inquiries.
• Membership Verification: Confirm patient eligibility and membership status, liaising with insurance partners and internal teams to resolve discrepancies.
• Patient History Review: Access and review patient histories as needed to provide accurate information and support clinical decision‑making.
• Continuous Improvement: Identify process bottlenecks and suggest improvements to enhance patient experience and operational efficiency.
• Compliance & Confidentiality: Adhere to HIPAA regulations and brighthush’s privacy policies, safeguarding patient information at all times.
• Team Collaboration: Work closely with clinical, billing, and technical teams to resolve patient issues and improve service delivery.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1–2 years of customer service experience, preferably in healthcare or a related field.
• Strong verbal and written communication skills in English; additional languages are a plus.
• Proficiency with computers, including Microsoft Office Suite and web‑based applications.
• Experience using CRM or patient portal systems is highly desirable.
• Ability to work independently, manage time effectively, and maintain a high level of accuracy.
• Strong problem‑solving skills and a proactive approach to resolving customer issues.
• Knowledge of HIPAA and data privacy best practices.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.

Preferred Qualifications

• Prior experience as a home healthcare or medical call center representative.
• Familiarity with electronic health record (EHR) systems.
• Experience in a remote or independent contractor role.
• Certification in customer service or healthcare administration.
• Knowledge of insurance verification processes and eligibility checks.

Core Skills & Competencies

• Customer‑First Mindset: Demonstrated empathy and a genuine desire to help patients navigate their care journey.
• Communication Excellence: Clear, concise, and professional communication across phone, email, and chat.
• Technical Aptitude: Quick learner who can adapt to new software and troubleshoot basic technical issues.
• Organizational Ability: Strong attention to detail, time management, and the capacity to juggle multiple tasks simultaneously.
• Adaptability: Comfortable working in a dynamic environment with evolving processes and priorities.
• Team Collaboration: Willingness to collaborate with cross‑functional teams and share insights for continuous improvement.
• Compliance Awareness: Understanding of HIPAA regulations and commitment to maintaining patient confidentiality.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. As a Customer Service Representative, you’ll have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions on industry best practices, new technologies, and regulatory updates.
• Clear career pathways, including opportunities to advance to senior support roles, team lead positions, or specialized clinical support tracks.
• Cross‑departmental projects that broaden your skill set and expose you to different facets of the home healthcare ecosystem.
• Access to an internal knowledge base and continuous feedback loops to help you grow professionally.

Work Environment & Company Culture

brighthush champions a culture of flexibility, innovation, and inclusivity. As a remote team member, you’ll enjoy:

• Full autonomy to set your own schedule within the core operating hours (Mon‑Fri, 8 am–7 pm ET).
• Access to a virtual community of colleagues through Slack, Teams, and monthly virtual town halls.
• A supportive leadership team that values transparency, open communication, and employee well‑being.
• Regular virtual coffee breaks and team‑building activities to foster camaraderie.
• Encouragement to pursue professional development, including certifications and conferences.

Compensation, Perks, and Benefits

As an independent contractor, you’ll receive competitive pay and a suite of benefits designed to support your professional and personal life:

• Hourly Rate: $12 per hour, with potential for performance‑based bonuses.
• Flexible work schedule, allowing you to balance personal commitments while meeting patient needs.
• Access to a comprehensive digital benefits portal, including health, dental, and vision insurance options for eligible contractors.
• Paid time off and holiday scheduling in accordance with your contract terms.
• Professional development stipend to cover courses, certifications, or conferences relevant to your role.
• Regular performance reviews and goal‑setting sessions to align your growth with brighthush’s mission.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven organization that is reshaping the future of home healthcare. You’ll:

• Make a direct impact on patients’ lives by ensuring they receive timely, accurate, and compassionate support.
• Work in a flexible, remote environment that respects your work‑life balance.
• Collaborate with a diverse, talented team that values innovation and continuous improvement.
• Grow your career through structured learning, mentorship, and clear advancement pathways.
• Benefit from a culture that prioritizes employee well‑being, professional development, and community engagement.

Ready to Make a Difference?

If you are a dedicated, customer‑focused professional eager to contribute to a transformative healthcare experience, we encourage you to apply today. Join brighthush and help us bring compassionate, high‑quality care to patients wherever they are.

To apply, simply click the link below and submit your resume and cover letter. We look forward to welcoming you to the brighthush family!