Remote Customer Service Representative – Home Healthcare Support Specialist – Flexible Hours – Join brighthush

About brighthush

At brighthush, we are redefining the way people experience home healthcare. Our mission is to empower patients and caregivers with compassionate, technology‑driven support that makes quality care accessible, convenient, and personalized. With a growing network of providers across the United States, brighthush is at the forefront of the home health revolution, blending clinical expertise with a customer‑centric approach that places the patient at the heart of everything we do.

Why Work With Us?

As a Remote Customer Service Representative, you will become the first point of contact for patients seeking essential home healthcare services. You’ll be the friendly voice that guides them through the process, ensuring they feel heard, understood, and supported from the moment they call. Working from home gives you the flexibility to balance your personal life while contributing to a mission that matters.

Key Responsibilities

• Patient Intake & Support: Receive inbound calls from patients, referral sources, and potential clients. Greet callers with empathy, verify identity, and assess their needs.
• Data Management: Review patient histories, capture clinical and demographic information, and accurately enter data into the brighthush patient portal.
• Appointment Coordination: Schedule and confirm appointments with home health providers, ensuring optimal timing for both patients and clinicians.
• Technical Assistance: Provide basic troubleshooting for patients and referral partners using our digital tools, escalating complex issues to the IT team.
• Membership Verification: Confirm patient eligibility and membership status, guiding them through enrollment or renewal processes.
• Quality Assurance: Follow established protocols to maintain data integrity, confidentiality, and compliance with HIPAA regulations.
• Continuous Improvement: Offer feedback on call scripts, portal usability, and workflow efficiencies to help refine our patient experience.

Essential Qualifications

• High school diploma or equivalent; associate’s degree preferred.
• Minimum of 1 year of customer service experience, preferably in healthcare or a related field.
• Strong verbal communication skills in English; additional languages are a plus.
• Proficiency with computers, internet browsers, and basic software (Excel, Word, CRM systems).
• Ability to multitask, prioritize, and manage time effectively in a remote environment.
• Reliable high‑speed internet connection and a quiet, dedicated workspace.
• Knowledge of HIPAA and patient privacy best practices is highly desirable.

Preferred Qualifications

• Experience working with electronic health records (EHR) or patient portals.
• Background in home health, nursing, or medical billing.
• Previous remote or independent contractor role with proven self‑management skills.
• Strong problem‑solving abilities and a proactive approach to customer challenges.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient outcomes.
• Communication: Clear, concise, and compassionate verbal communication; active listening.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic tech issues.
• Organizational Skills: Ability to maintain accurate records, manage schedules, and meet deadlines.
• Adaptability: Thrive in a fast‑changing environment and adjust to new processes quickly.
• Team Collaboration: Work effectively with cross‑functional teams (clinical, IT, compliance) despite remote setup.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and mentorship programs to accelerate your learning curve.
• Regular training sessions covering healthcare regulations, new technologies, and customer service best practices.
• Opportunities to transition into specialized roles such as Clinical Coordinator, Patient Advocate, or Operations Analyst.
• Clear performance metrics and career ladders that reward dedication, innovation, and impact.
• Access to industry conferences, webinars, and certifications at no cost to you.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared commitment to improving lives. Even though you’ll be working remotely, you’ll feel part of a vibrant community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Open‑door communication channels with leadership and cross‑functional teams.
• Recognition programs that celebrate individual and team achievements.
• Flexible scheduling that respects your personal commitments while ensuring coverage during core business hours (Mon‑Fri, 8 am–7 pm ET).
• A supportive environment that encourages work‑life balance, mental well‑being, and continuous growth.

Compensation, Perks, and Benefits

As an independent contractor, you will receive a competitive hourly rate of $12 per hour, with the flexibility to work full or part time. Additional benefits include:

• Performance‑based bonuses tied to customer satisfaction and call resolution metrics.
• Access to a digital wellness toolkit, including mindfulness apps and ergonomic resources.
• Optional health and dental insurance plans for contractors who qualify.
• Paid time off for holidays and personal days, calculated based on hours worked.
• Discounts on brighthush products and services for you and your family.

Ready to Make a Difference?

If you are a compassionate, tech‑savvy communicator who thrives in a dynamic, remote setting, brighthush invites you to join our mission of transforming home healthcare. Bring your expertise, your curiosity, and your commitment to patient care, and help us create a brighter, healthier future for everyone.

Click the link below to apply and start your journey with brighthush today!