Remote Customer Service Representative I – Residential & Commercial Support Specialist at brighthush

About brighthush and the Opportunity

Welcome to brighthush, a forward‑thinking leader in the waste services industry, dedicated to delivering sustainable, reliable, and customer‑centric solutions across the United States. Since our founding, we have grown into a trusted partner for residential, commercial, and municipal clients, providing comprehensive environmental services that protect communities and preserve the planet. Our commitment to innovation, safety, and employee development has earned us a reputation as a top employer in the sector.

We are excited to announce an opening for a Remote Customer Service Representative I who will play a pivotal role in ensuring our customers receive the highest level of support. This position is fully remote and open to qualified candidates across the USA, offering the flexibility to work from anywhere while contributing to a dynamic, mission‑driven organization.

Why Join brighthush?

• Impactful Work: Every interaction you handle directly influences customer satisfaction and our brand’s reputation.
• Growth Pathways: We provide clear career ladders, mentorship programs, and internal mobility to help you advance from entry‑level to senior roles.
• Inclusive Culture: Diversity, equity, and inclusion are core to our values. We celebrate different perspectives and foster a collaborative environment.
• Competitive Compensation: We offer a comprehensive benefits package, including health, dental, vision, retirement plans, and more.
• Work‑Life Balance: Remote work, flexible scheduling, and generous paid time off help you maintain a healthy balance.

Key Responsibilities

As a Customer Service Representative I, you will be the frontline advocate for our residential and commercial customers. Your responsibilities will include:

• Completing an intensive training program to master the waste services industry, brighthush’s processes, policies, and customer engagement protocols.
• Responding promptly and accurately to routine customer service calls, emails, and other communications, ensuring a respectful and professional tone at all times.
• Managing routine commercial service changes, contract compliance matters, and billing inquiries, including service level adjustments, contractual obligations, price changes, cancellations, and equipment issues.
• Returning all internal and external communications—calls, emails, and facsimiles—in a timely manner to guarantee that customer concerns are fully understood, addressed, and resolved.
• Reviewing individual performance metrics, collaborating with your manager on action plans, and continuously improving your service delivery.
• Entering service and route data into our billing and scheduling systems with precision to support accurate invoicing and route optimization.
• Logging detailed information about customer interactions into our CRM, ensuring data integrity and enabling seamless handoffs between team members.
• Assisting with other job‑related duties as required, such as participating in process improvement initiatives or cross‑functional projects.

Essential Qualifications

• High School diploma or GED (equivalent).
• Strong verbal and written communication skills in English.
• Basic computer literacy and proficiency with Microsoft Office Suite (Word, Excel, Outlook).
• Experience in a customer‑service or call‑center environment is a plus.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced environment.
• High level of professionalism, empathy, and a customer‑first mindset.

Preferred Qualifications

• Prior experience in the waste management or environmental services industry.
• Knowledge of billing systems, route scheduling software, or CRM platforms.
• Experience handling complex customer inquiries and resolving disputes.
• Demonstrated ability to work independently in a remote setting.
• Fluency in additional languages (Spanish, French, etc.) is an asset.

Core Skills & Competencies

• Customer‑Centricity: Passion for delivering exceptional service and building lasting relationships.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Attention to Detail: Meticulous data entry and record‑keeping to ensure accuracy.
• Adaptability: Comfortable navigating changing priorities and evolving processes.
• Team Collaboration: Willingness to collaborate across departments and support peers.
• Technology Savvy: Quick learner of new tools and platforms.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing continuous learning opportunities. As a Customer Service Representative I, you will have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on industry trends, new technologies, and customer engagement best practices.
• Cross‑functional projects that expose you to billing, operations, and sales teams.
• Clear promotion pathways to senior customer service roles, team leads, or specialized positions in operations and compliance.
• Support for professional certifications such as Customer Service Excellence (CSE) or Project Management Professional (PMP).

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and accountability. Even though you will be working remotely, you will feel part of a vibrant community through:

• Weekly virtual team huddles and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep communication seamless.
• Employee resource groups and volunteer initiatives that promote social responsibility.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment coverage.
• Employee Assistance Program (EAP) for personal and professional support.
• Employee discount programs across a variety of retailers and services.
• 401(k) retirement plan with generous company match.
• Employee Stock Purchase Plan (ESPP) to share in company success.
• Paid Time Off (PTO) and flexible holiday scheduling.
• Remote work flexibility, allowing you to work from any location within the USA.

How to Apply

Ready to join a team that values your contributions and invests in your growth? Click the link below to submit your application and take the first step toward a rewarding career at brighthush.

Apply to This Job

Join brighthush Today

At brighthush, we are committed to building a sustainable future while delivering outstanding service to our customers. If you are passionate about customer support, eager to learn, and ready to make a difference, we want to hear from you. Apply now and become part of a company that values innovation, integrity, and impact.