Remote Customer Service Representative – Insurance Client Support Specialist & Policy Advisor for brighthush Agent Team

About brighthush

brighthush is a leading, customer‑centric insurance provider that has been safeguarding families, businesses, and communities across the United States for nearly a century. With a portfolio that spans auto, home, property, business, life, and health insurance, brighthush has built a reputation for integrity, innovation, and an unwavering commitment to the people it serves. Our mission is simple: to protect what matters most to our clients while delivering exceptional service through a blend of trusted expertise and cutting‑edge technology.

As a remote‑first organization, brighthush empowers its teams to work from anywhere in the USA, fostering a flexible, collaborative culture that values work‑life balance, continuous learning, and a shared sense of purpose. Whether you’re a seasoned insurance professional or a motivated newcomer, you’ll find a place at brighthush where your talents are recognized, your growth is accelerated, and your impact is felt across the nation.

Why Join brighthush?

At brighthush, we believe that great customer service is the cornerstone of lasting relationships. As a Remote Customer Service Representative, you will be the frontline ambassador of our brand, ensuring that every client interaction is handled with care, accuracy, and a genuine desire to help. In return, we offer:

• Competitive base salary with performance‑based bonuses
• 401(k) plan with company matching
• Unlimited paid time off and flexible scheduling
• Comprehensive health, dental, and vision coverage
• Professional development stipend and access to industry certifications
• Career‑advancement pathways and internal mobility opportunities
• State‑of‑the‑art remote work tools and a supportive virtual community

Key Responsibilities

As a Remote Customer Service Representative, you will play a pivotal role in maintaining brighthush’s reputation for excellence. Your day‑to‑day tasks will include:

• Client Interaction: Respond to inbound calls, emails, and chat inquiries, providing clear, concise, and accurate policy information.
• Policy Management: Assist clients with policy changes, updates, and renewals, ensuring all documentation is complete and compliant.
• Claims Processing: Initiate and track insurance claims, coordinating with internal teams and external partners to expedite resolution.
• Recordkeeping: Maintain meticulous, up‑to‑date customer records in our CRM system, ensuring data integrity and confidentiality.
• Team Collaboration: Work closely with underwriting, claims, and sales colleagues to deliver seamless, end‑to‑end service.
• Relationship Building: Develop strong, lasting relationships with clients, becoming their trusted advisor for all insurance needs.
• Opportunity Identification: Proactively identify cross‑sell and upsell opportunities that align with clients’ evolving needs.
• Continuous Improvement: Participate in quality assurance initiatives, share best practices, and contribute to process enhancements.

Essential Qualifications

• Active Colorado insurance license in both Property & Casualty (P&C) and Life & Health (L&H) lines.
• Minimum of 2 years of experience in a customer‑facing insurance role.
• Proven track record of delivering high‑quality service in a remote or virtual environment.
• Strong written and verbal communication skills, with the ability to explain complex policy details in plain language.
• Excellent organizational skills, meticulous attention to detail, and a disciplined approach to task prioritization.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and Microsoft Office Suite.
• Demonstrated ability to multitask, manage competing priorities, and meet performance metrics.
• Customer‑first mindset, empathy, patience, and a genuine desire to help people.
• Positive attitude, sense of humor, and resilience in a fast‑paced environment.
• Sales‑oriented mindset with a strong drive to achieve and exceed targets.

Preferred Qualifications

• Experience working for a large, national insurance brand such as brighthush.
• Knowledge of advanced insurance technology tools, including AI‑powered chatbots and data analytics dashboards.
• Certification in Customer Experience Management (CEM) or related fields.
• Fluency in a second language (Spanish, French, Mandarin, etc.) is a plus.
• Previous experience in a remote team leadership or mentorship capacity.

Skills & Competencies

• Communication: Articulate complex policy concepts clearly and concisely.
• Problem‑Solving: Diagnose client issues quickly and propose effective solutions.
• Adaptability: Thrive in a dynamic environment with evolving processes and technologies.
• Collaboration: Build strong working relationships across functional teams.
• Customer Advocacy: Champion the client’s voice in every interaction.
• Data‑Driven Decision Making: Leverage metrics and analytics to improve service quality.
• Time Management: Prioritize tasks to meet or exceed service level agreements.
• Tech Savvy: Comfortable learning new software and digital tools quickly.

Career Growth & Learning Opportunities

At brighthush, we view every role as a stepping stone toward greater responsibility and impact. As a Remote Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, compliance, and customer‑service excellence.
• Mentorship from senior agents and industry experts.
• Cross‑functional projects that expose you to underwriting, claims, and sales operations.
• Clear performance metrics tied to career advancement, including opportunities to move into senior support, team lead, or sales roles.
• Annual tuition reimbursement for relevant certifications and degree programs.
• Regular feedback loops and coaching sessions to refine your skills.

Work Environment & Company Culture

brighthush’s remote culture is built on trust, transparency, and a shared commitment to excellence. You’ll experience:

• Fully equipped home‑office stipend to ensure you have the tools you need.
• Weekly virtual team huddles and monthly all‑hands meetings to keep everyone aligned.
• Inclusive, diverse, and supportive community that celebrates individual strengths.
• Open‑door communication channels with leadership and a culture that values feedback.
• Regular virtual social events, wellness challenges, and community service initiatives.

Compensation & Benefits

While the exact salary will depend on experience and qualifications, you can expect a competitive base pay that aligns with industry standards for remote customer‑service roles. In addition to the base salary, brighthush offers:

• Performance‑based bonuses tied to individual and team metrics.
• 401(k) plan with company match to help you build long‑term wealth.
• Health, dental, and vision insurance plans with generous coverage options.
• Unlimited paid time off and flexible scheduling to support work‑life balance.
• Professional development stipend and access to online learning platforms.
• Employee assistance program and mental‑health resources.
• Annual stipend for home‑office upgrades and technology.

Ready to Make an Impact?

If you are passionate about helping people protect what matters most, thrive in a remote, collaborative environment, and are eager to grow your career within a leading insurance brand, we want to hear from you. Join brighthush as a Remote Customer Service Representative and become a vital part of a team that values integrity, innovation, and customer success.

Apply today and start your journey with brighthush—where your expertise meets opportunity, and every client interaction is a chance to make a difference.