Remote Customer Service Representative – NetCredit Support Specialist – Join brighthush

About brighthush

brighthush is a trailblazing fintech company that redefines how consumers and small businesses access credit. Since our founding in 2004, we have grown into a trusted partner for millions of people who need flexible, transparent, and technology‑driven lending solutions. Our mission is simple: empower financial inclusion by delivering innovative, user‑centric products that help people achieve their goals. We operate a suite of consumer lending brands that leverage data science, automation, and a customer‑first mindset to provide fair and responsible credit.

At brighthush, we believe that great customer service is the cornerstone of lasting relationships. Our remote‑first culture empowers agents to work from anywhere in the United States while enjoying the same level of support, training, and career advancement as our on‑site colleagues. We’re looking for a dedicated, empathetic, and high‑energy Customer Service Representative to join our NetCredit support team and help us deliver world‑class service to our customers.

Why Join brighthush?

• Remote‑First Flexibility: Work from the comfort of your home office while staying connected to a vibrant, collaborative team.
• Impactful Work: Every call you handle directly improves the financial well‑being of our customers.
• Growth & Development: Structured onboarding, continuous learning, and clear career pathways from Agent to Team Lead to Manager.
• Inclusive Culture: We celebrate diversity through employee resource groups, inclusive hiring practices, and a commitment to belonging.
• Competitive Compensation & Benefits: Health, dental, vision, mental health coverage, 401(k) match, paid time off, parental leave, sabbatical, and more.

Key Responsibilities

As a Remote Customer Service Representative for brighthush’s NetCredit brand, you will be the frontline advocate for our customers. Your day‑to‑day tasks will include:

• Answering inbound calls and responding to live chat inquiries with professionalism and empathy.
• Providing accurate information about NetCredit products, eligibility, and application status.
• Managing account‑related requests such as payment processing, payment plan creation, account updates, and dispute resolution.
• Educating customers on responsible credit usage, budgeting tools, and financial literacy resources.
• Maintaining meticulous, up‑to‑date customer records in our CRM system.
• Escalating complex issues to the appropriate internal teams while ensuring a seamless hand‑off.
• Meeting or exceeding key performance indicators (KPIs) such as average handle time, first‑contact resolution, and customer satisfaction scores.
• Participating in continuous improvement initiatives, sharing feedback on product usability and customer pain points.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service experience in a high‑volume, call‑center environment.
• Proven ability to handle a high call volume while maintaining accuracy and a positive tone.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Strong active listening skills and a genuine desire to help customers.
• Comfortable using new technology and remote collaboration tools (CRM, chat, video conferencing).
• Self‑motivated, organized, and able to multitask in a fast‑paced environment.
• Valid U.S. work authorization; we do not sponsor visas.

Preferred Qualifications

• Experience in the fintech or financial services industry.
• Knowledge of credit products, payment processing, or consumer lending.
• Prior experience with remote work or virtual call‑center platforms.
• Familiarity with data privacy regulations (e.g., GDPR, CCPA).
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for solving problems and ensuring a positive customer journey.
• Technical Proficiency: Comfortable navigating multiple software applications and troubleshooting basic tech issues.
• Adaptability: Ability to pivot quickly between tasks and adjust to changing priorities.
• Team Collaboration: Willingness to share insights, support peers, and contribute to a positive team culture.
• Data‑Driven Decision Making: Comfortable reviewing metrics and using data to improve service quality.
• Resilience & Stress Management: Maintains composure under pressure and handles challenging customer interactions with grace.

Career Growth & Learning Opportunities

At brighthush, we invest in our people. When you join our NetCredit support team, you’ll benefit from:

• Comprehensive onboarding that covers product knowledge, compliance, and soft‑skill training.
• Mentorship programs pairing new hires with experienced agents and managers.
• Regular performance reviews and personalized development plans.
• Access to online learning platforms (Udemy, LinkedIn Learning) and internal knowledge bases.
• Clear promotion pathways: Agent → Senior Agent → Team Lead → Manager → Director.
• Cross‑functional projects that allow you to gain exposure to product, engineering, and marketing teams.

Work Environment & Culture at brighthush

Our remote culture is built on trust, transparency, and collaboration. We provide:

• Flexible scheduling options to accommodate different time zones and personal commitments.
• Regular virtual team‑building events, town halls, and “Ask Me Anything” sessions with leadership.
• Inclusive employee resource groups (ERGs) such as B.L.A.C.K., HOLA, Women, Pride, South Asians, APEX, and Parents, fostering belonging and community.
• A culture of recognition through peer‑to‑peer shout‑outs, quarterly awards, and spot bonuses.
• Charitable matching and a paid volunteer day to support causes you care about.

Compensation & Benefits

While the exact salary range will depend on experience and location, we offer a competitive base pay that reflects the value of your expertise and the high‑volume nature of the role. In addition to base salary, you will receive:

• Health, dental, and vision insurance plans, including mental health coverage.
• 401(k) retirement plan with company match and a Roth option.
• Generous paid time off (PTO) and paid holidays.
• Paid parental leave for new parents.
• Annual sabbatical program for eligible full‑time employees.
• Summer hours program for eligible full‑time employees.
• Employee recognition and rewards program.
• Charitable matching and a paid volunteer day.

How to Apply

Ready to make a difference and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, empathy, and excellence.

Apply to this Remote Customer Service Representative – NetCredit Support Specialist position at brighthush

Join brighthush Today

At brighthush, we’re not just building a company; we’re building a community of people who care about financial empowerment and customer experience. If you’re passionate about helping others, thrive in a fast‑paced environment, and want to grow your career in fintech, we want to hear from you. Apply now and become part of a team that’s shaping the future of credit.