Remote Customer Service Center Representative – Healthcare Appointment Scheduling & Patient Support Specialist

Welcome to brighthush: Where Compassion Meets Innovation

brighthush is a leading not‑for‑profit academic health care system that has been connecting individuals and families to comprehensive medical services across 16 hospitals—including a dedicated children’s hospital—and hundreds of convenient outpatient locations throughout the Tampa Bay and Central Florida regions. Founded in 1997, brighthush has grown to a vibrant workforce of over 10,000 employees, all united by a single mission: to deliver exceptional, patient‑centered care that improves lives and strengthens communities.

As a remote Customer Service Center Representative, you will be the first friendly voice that patients hear when they call brighthush. You’ll play a pivotal role in scheduling appointments, answering inquiries, coordinating referrals, and supporting our marketing initiatives—all from the comfort of your own home. If you thrive in a fast‑paced environment, love helping people, and want to be part of a forward‑thinking health care organization, this is the role for you.

Key Responsibilities

• Patient Appointment Coordination: Schedule and confirm appointments across a wide range of specialties, ensuring optimal use of provider time and patient convenience.
• Inquiry & Referral Management: Serve as the initial point of contact for all patient questions, referrals, and follow‑ups, providing accurate information and directing callers to the appropriate resources.
• Marketing & Outreach Support: Assist with brighthush’s marketing campaigns, including patient outreach, community events, and physician referral programs.
• Data Accuracy & Documentation: Maintain up‑to‑date patient records in our electronic health record (EHR) system, ensuring compliance with privacy regulations.
• Continuous Process Improvement: Identify bottlenecks in call flow or scheduling and propose solutions to enhance efficiency and patient satisfaction.
• Team Collaboration: Work closely with physicians, nurses, and administrative staff to resolve complex scheduling issues and support patient care plans.
• Training & Development: Participate in mandatory two‑week training sessions in Tampa and Clearwater, and engage in ongoing learning opportunities.

Essential Qualifications

• Education: High School diploma or equivalent required; Associate’s degree preferred.
• Experience: Minimum of 1 year in a call center or customer service role; experience in healthcare settings is highly preferred.
• Communication Skills: Exceptional verbal and written communication abilities, with a calm, empathetic tone.
• Technical Proficiency: Comfortable using multiple computer applications, including EHR systems, Microsoft Office Suite, and call‑center software.
• Problem‑Solving: Ability to assess caller needs quickly and provide accurate, timely solutions.
• Adaptability: Thrive in a dynamic environment with shifting priorities and a commitment to continuous improvement.
• Compliance Awareness: Basic understanding of HIPAA and other privacy regulations governing patient information.

Preferred Qualifications

• Prior experience in a healthcare call center or patient support role.
• Knowledge of medical terminology and referral processes.
• Experience with scheduling software such as Epic or Cerner.
• Multilingual abilities (Spanish, French, etc.) are a plus.
• Demonstrated commitment to patient advocacy and community outreach.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and building trust with patients.
• Attention to Detail: Precision in data entry and appointment scheduling to avoid errors.
• Time Management: Ability to juggle multiple tasks while maintaining high quality.
• Team Player: Collaborate effectively with cross‑functional teams.
• Resilience: Handle high call volumes and challenging situations with composure.
• Tech Savvy: Quickly learn new software and adapt to evolving technology.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to delivering world‑class care. As a Customer Service Center Representative, you will have access to:

• Structured career pathways that can lead to supervisory roles, clinical coordination, or health‑information management.
• Comprehensive tuition assistance program to support further education—whether it’s a bachelor’s degree, master’s, or professional certifications.
• Regular performance reviews and mentorship programs to help you set and achieve career goals.
• Access to internal training modules covering medical terminology, patient privacy, and advanced call‑center techniques.
• Opportunities to participate in community outreach initiatives, enhancing your leadership and project‑management skills.

Work Environment & Company Culture

brighthush fosters a culture of collaboration, innovation, and compassion. Even though this role is remote, you will feel part of a close‑knit team through:

• Weekly virtual huddles and monthly town‑hall meetings.
• Digital collaboration tools (Slack, Teams, Zoom) that keep communication seamless.
• Annual retreats and team‑building events in Tampa and Clearwater.
• A commitment to work‑life balance, with flexible scheduling options where possible.
• A supportive environment that values diversity, equity, and inclusion.

Compensation, Perks, & Benefits

While specific salary figures are not disclosed in this posting, brighthush offers a competitive compensation package that includes:

• Health, dental, and vision insurance plans for you and your family.
• Paid time off (PTO) and holiday schedule.
• 401(k) retirement plan with company match and additional yearly contribution.
• Annual performance appraisals and team award bonuses.
• Family resources and wellness programs, including mental health support.
• Community perks such as discounted gym memberships, local event tickets, and more.
• Remote work flexibility—though you must reside in the United States, with mandatory in‑person training in Tampa and Clearwater.

H1B Sponsorship

brighthush has a strong track record of sponsoring H1B visas for qualified candidates. While sponsorship is not guaranteed for every role, we encourage international talent to apply and will consider each application on its merits.

Why Join brighthush?

Choosing brighthush means choosing a future where you can make a real difference in people’s lives while advancing your own career. You’ll be part of a mission‑driven organization that values innovation, patient care, and community impact. Your work will directly influence patient satisfaction, streamline care delivery, and support the growth of a leading health care system.

We’re looking for dedicated, compassionate, and proactive individuals who are ready to bring their best to every call. If you’re excited about the opportunity to grow, learn, and serve, we invite you to apply today.

Apply Now

Ready to take the next step? Click the link below to submit your application and join the brighthush family.