Remote Customer Service Representative – Patient Scheduling & Care Coordination – Brighthush – New York Tri‑State Area

About Brighthush

Brighthush is a forward‑thinking health‑care organization dedicated to making high‑quality medical services accessible, affordable, and patient‑centered. With a growing network of clinics across New York, New Jersey, and Connecticut, we empower individuals to take charge of their health through compassionate care, innovative technology, and a culture that values teamwork, empathy, and continuous improvement.

Why Brighthush?

At Brighthush, we believe that every patient deserves a seamless, supportive experience from the moment they reach out to the moment they receive care. Our mission is to reduce barriers to treatment, streamline appointment processes, and foster a community where patients feel heard, respected, and empowered. By joining our team, you’ll be part of a movement that transforms the way people access health services and helps them become the best versions of themselves.

Role Overview

As a Remote Customer Service Representative, you will be the first point of contact for patients seeking care at our clinics. Your role blends patient advocacy, scheduling expertise, and exceptional communication skills to ensure that every call, email, and online request is handled with professionalism, empathy, and efficiency. You will work closely with our scheduling team, therapists, and front‑desk coordinators to coordinate appointments, answer inquiries, and provide vital support that keeps our clinics running smoothly.

Key Responsibilities

• Patient Liaison: Serve as the bridge between patients and therapists, ensuring that all scheduling needs are met with accuracy and care.
• Appointment Management: Handle all aspects of appointment scheduling, including new patient intake, follow‑ups, rescheduling, and cancellations, while adhering to clinic policies.
• Multi‑Channel Communication: Respond to inbound calls, online appointment requests, and email inquiries within specified timeframes (e.g., 30 minutes for online requests).
• Data Accuracy: Maintain meticulous records in our scheduling system (Raintree), ensuring that patient demographics, appointment details, and provider schedules are up‑to‑date.
• Outbound Outreach: Make a minimum of 40 outbound calls per day to confirm appointments, follow up on pending requests, and provide additional information to patients.
• Team Collaboration: Work with the Front Desk Care Coordinator team to alleviate workload, share insights, and contribute to process improvements.
• Compliance & Confidentiality: Adhere to HIPAA regulations and Brighthush’s privacy policies, safeguarding patient information at all times.
• Continuous Improvement: Identify bottlenecks, propose solutions, and participate in initiatives that streamline operations and enhance patient satisfaction.

Essential Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Minimum of 1–2 years of customer service experience, ideally in a health‑care or call‑center environment.
• Proficiency with multi‑line phone systems and scheduling software (experience with Raintree or similar platforms is a plus).
• Excellent verbal and written communication skills, with a friendly, patient‑focused tone.
• Strong organizational skills and the ability to manage multiple tasks simultaneously.
• Manual dexterity for handling office equipment and making written notes.
• Reliable home office setup: quiet private space, 300 Mbps internet, and a dedicated workstation.
• Flexibility to work five rotating shifts (7 am–4 pm, 8 am–5 pm, 9 am–6 pm, 10 am–7 pm, 11 am–8 pm) – all shifts are required.
• Ability to commute to Manhattan for a mandatory 3‑week in‑person training program.
• HIPAA‑compliant status and a willingness to complete required training.

Preferred Qualifications

• Experience in a medical scheduling or front‑desk role.
• Knowledge of medical terminology and insurance processes.
• Previous exposure to remote work environments and virtual collaboration tools.
• Multilingual abilities (Spanish, Mandarin, etc.) to serve a diverse patient population.
• Demonstrated commitment to continuous learning and professional development.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping patients navigate their care journey.
• Communication Excellence: Ability to listen actively, convey information clearly, and respond with empathy.
• Problem‑Solving: Quick thinking to resolve scheduling conflicts and patient concerns.
• Teamwork & Collaboration: Willingness to support colleagues and share best practices.
• Adaptability: Comfortable with changing schedules, new technologies, and evolving processes.
• Attention to Detail: Accuracy in data entry, documentation, and compliance adherence.
• Time Management: Prioritizing tasks to meet daily call and scheduling targets.

Career Growth & Learning Opportunities

At Brighthush, we invest in your professional development. As a Remote Customer Service Representative, you’ll have access to:

• Structured onboarding and a comprehensive 3‑week in‑person training program in Manhattan.
• Ongoing coaching sessions with senior schedulers and managers.
• Cross‑functional exposure to clinical operations, marketing, and technology teams.
• Opportunities to transition into roles such as Scheduling Coordinator, Patient Experience Lead, or Operations Analyst.
• Access to industry conferences, webinars, and certification programs (e.g., Certified Medical Scheduler).
• Mentorship from experienced professionals who champion your growth.

Work Environment & Company Culture

Brighthush fosters a culture built on the values of Service, Passion, Empathy, Accountability, Respect, Impact, and Teamwork. As a Remote Customer Service Representative, you’ll experience:

• A supportive, inclusive environment where every team member’s voice is heard.
• Regular virtual team huddles and social events to build camaraderie.
• Flexible work arrangements that respect your personal life while meeting patient needs.
• Recognition programs that celebrate outstanding customer service and innovation.
• A commitment to work‑life balance, mental health, and overall well‑being.

Compensation & Benefits

While the base hourly rate for this role ranges from $18–$19 per hour, Brighthush offers a comprehensive benefits package designed to support you both professionally and personally:

• Competitive pay with performance‑based bonuses.
• Health, dental, and vision insurance (options for individual or family coverage).
• Paid time off, including vacation, sick leave, and holidays.
• Retirement savings plan with company match.
• Employee wellness programs, including gym memberships and mental health resources.
• Professional development stipend for courses, certifications, and conferences.
• Flexible work schedule and remote work benefits.

How to Apply

Ready to make a difference in patients’ lives while advancing your career? Click the link below to submit your application and join the Brighthush family.

Closing Statement

At Brighthush, we’re more than a health‑care provider – we’re a community that thrives on empathy, innovation, and a shared commitment to excellence. As a Remote Customer Service Representative, you’ll be at the heart of that community Apply for this job