Remote French‑Speaking Customer Support Specialist – Multilingual Service Excellence & CRM Expertise

About brighthush

brighthush is a global pioneer in tech‑enabled business services, redefining the way brands connect with their customers. With a legacy that began in 2002, we have grown into a vibrant community of over 8,000 professionals who thrive on innovation, collaboration, and delivering world‑class customer experiences. Our mission is simple: empower brands worldwide to build lasting relationships with their audiences through seamless, data‑driven contact center solutions.

We operate in a fast‑evolving industry where customer expectations are higher than ever. Whether it’s through phone, email, chat, or social media, we help brands turn every interaction into an opportunity for delight. At brighthush, we celebrate diversity, champion continuous learning, and foster a culture where every voice is heard and every idea can shape the future of customer engagement.

Why Join brighthush?

As a Remote French‑Speaking Customer Support Specialist, you will become an integral part of a global team that values flexibility, autonomy, and professional growth. Working from anywhere in the United States, you’ll enjoy:

• Full remote work with a robust virtual collaboration ecosystem.
• Competitive base salary, performance‑based bonuses, and comprehensive benefits.
• Unlimited learning resources, including language courses, industry certifications, and mentorship programs.
• A culture that rewards innovation, celebrates achievements, and encourages work‑life balance.
• Opportunities to advance into senior support roles, team leadership, or specialized technical tracks.

Key Responsibilities

In this role, you will be the frontline ambassador for brighthush’s French‑speaking clientele. Your daily tasks will include:

• Deliver exceptional support across phone, email, and chat channels, ensuring every customer feels heard and valued.
• Resolve inquiries and complaints with professionalism, empathy, and a focus on quick, accurate solutions.
• Maintain meticulous records in our CRM and ticketing systems, capturing every interaction for future reference and analytics.
• Escalate complex issues to specialized teams when necessary, ensuring seamless hand‑offs and timely resolutions.
• Track and meet performance metrics such as response time, first‑contact resolution, and customer satisfaction scores.
• Collaborate cross‑functionally with product, technical, and quality assurance teams to continuously improve service delivery.
• Adhere to company policies and compliance standards, safeguarding data privacy and maintaining high ethical standards.
• Participate in ongoing training to stay current on product updates, industry trends, and best practices in customer service.

Essential Qualifications

• High School Diploma or GED (or equivalent).
• Fluency in French and English, both spoken and written.
• Minimum of 1–2 years experience in a customer service or call center environment.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency in using CRM or ticketing systems (e.g., Salesforce, Zendesk).
• Excellent problem‑solving abilities and composure under pressure.
• Authorized to work in the United States.
• Experience in a fast‑paced, target‑driven environment.

Preferred Qualifications

• Experience supporting international customers or in a BPO setting.
• Additional language skills (e.g., Spanish, German, Mandarin).
• Familiarity with customer service platforms such as Genesys, Five9, or Avaya.
• Background in troubleshooting technical issues related to software or hardware.
• Knowledge of data privacy regulations (GDPR, CCPA).
• Prior experience in a remote or distributed team.

Skills & Competencies

Success at brighthush requires a blend of technical aptitude, interpersonal finesse, and a growth mindset. Key competencies include:

• Customer‑centric mindset – always putting the customer first and seeking to exceed expectations.
• Adaptability – thriving in a dynamic environment with evolving processes and technologies.
• Time management – juggling multiple inquiries while maintaining high quality.
• Analytical thinking – interpreting data to identify trends and propose improvements.
• Team collaboration – working effectively with colleagues across time zones and functions.
• Continuous learning – proactively seeking new knowledge and applying it to daily work.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a French‑Speaking Customer Support Specialist, you can expect:

• Clear career pathways into senior support roles, team lead, or specialist tracks (e.g., technical support, quality assurance).
• Access to a comprehensive learning portal featuring courses on customer experience, product knowledge, and soft skills.
• Mentorship programs pairing you with seasoned leaders who can guide your professional development.
• Annual performance reviews that align your goals with the company’s strategic objectives.
• Opportunities to participate in cross‑functional projects, expanding your skill set beyond frontline support.

Work Environment & Culture

brighthush’s culture is built on trust, transparency, and a shared commitment to excellence. We foster:

• A remote‑first mindset that empowers you to work from anywhere while staying connected through virtual collaboration tools.
• A diverse and inclusive community where every team member’s perspective is valued.
• A feedback‑rich environment that encourages open communication and continuous improvement.
• Regular virtual team events (e.g., game nights, wellness challenges) to build camaraderie and maintain a sense of belonging.
• Recognition programs that celebrate both individual and team achievements.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote French‑speaking support roles.
• Performance‑based bonuses tied to key metrics such as customer satisfaction and resolution time.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Flexible work hours to accommodate different time zones and personal commitments.
• Professional development stipend for courses, certifications, and conferences.
• Access to a virtual wellness program, including mental health resources and fitness memberships.

How to Apply

If you are passionate about delivering outstanding customer experiences, fluent in French and English, and eager to grow within a forward‑thinking organization, we want to hear from you. Click the link below to submit your application and join the brighthush family.