Senior Remote Customer Success Manager – Enterprise Cybersecurity & Adoption Champion – Drive Growth & Retention at brighthush

About brighthush

brighthush is a trailblazing cybersecurity firm that empowers organizations to stay one step ahead of sophisticated adversaries. By delivering cutting‑edge adversarial exposure validation and continuous threat exposure management, we help enterprises uncover hidden vulnerabilities before attackers can exploit them. Founded in 2014, brighthush has grown into a dynamic, high‑growth company with a global footprint and a culture that prizes innovation, collaboration, and customer obsession.

Our mission is simple yet powerful: “Protect the world’s most valuable assets by turning threat intelligence into actionable, real‑time defense.” We do this through a suite of products that simulate real‑world attacks, validate security controls, and provide actionable insights that drive measurable business outcomes. Our customers range from Fortune 500 enterprises to fast‑growing mid‑market firms, all of whom rely on brighthush to keep their digital environments secure.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values curiosity, continuous learning, and a relentless focus on customer success. We offer a fully remote work model, flexible paid time off, and a comprehensive benefits package that supports your health, well‑being, and professional growth. If you’re passionate about cybersecurity, love building lasting relationships, and thrive in a fast‑paced, high‑impact environment, brighthush is the place for you.

Role Overview

The Remote Customer Success Manager (CSM) is the linchpin between our enterprise customers and the brighthush organization. You will act as a trusted advisor, guiding customers through the full lifecycle of our solutions—from onboarding and adoption to expansion and renewal. Your strategic insight, data‑driven recommendations, and collaborative spirit will directly influence our Net Revenue Retention (NRR) and customer satisfaction metrics.

Key Responsibilities

• Customer Relationship Management: Build and nurture deep, long‑term relationships with senior stakeholders across multiple enterprise accounts. Serve as the primary point of contact for all strategic discussions, ensuring alignment with the customer’s business objectives.
• Success Planning & Execution: Develop comprehensive success plans that map customer goals to brighthush’s product capabilities. Define measurable milestones, timelines, and KPIs to track progress and demonstrate value.
• Advocacy & Feedback Loop: Champion the customer’s voice within brighthush. Capture feedback, prioritize feature requests, and collaborate with product, engineering, and support teams to accelerate delivery of enhancements.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Support to resolve technical issues, share best practices, and ensure a seamless customer experience.
• Data‑Driven Insights: Leverage usage analytics, Gainsight, and other tools to surface actionable insights. Translate complex data into clear, concise recommendations that drive adoption and ROI.
• Proactive Issue Resolution: Identify potential risks or gaps early, coordinate remediation efforts, and maintain a high level of customer satisfaction.
• Expansion & Upsell: Identify opportunities for expansion, cross‑sell, and upsell within existing accounts. Work closely with Sales to close deals that align with the customer’s strategic roadmap.
• Continuous Learning & Knowledge Sharing: Stay current on industry trends, emerging threats, and new technologies. Share insights with the broader CSM community through internal forums, webinars, and documentation.

Essential Qualifications

• Minimum of 5 years of experience in Customer Success, Account Management, or a related role within the cybersecurity industry.
• Deep understanding of cybersecurity concepts, especially offensive security tools and threat modeling.
• Proven track record of managing multiple enterprise accounts simultaneously while meeting or exceeding success metrics.
• Exceptional communication skills—both written and verbal—capable of simplifying complex technical topics for executives and end‑users alike.
• Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into actionable strategies.
• High emotional intelligence, empathy, and patience—essential for building trust and navigating challenging conversations.
• Experience working in a startup or early‑stage environment, demonstrating adaptability and a growth‑oriented mindset.
• Proficiency with customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).

Preferred Qualifications

• Background in a security vendor or SaaS company with a focus on enterprise solutions.
• Experience managing globally distributed teams or customers across multiple time zones.
• Knowledge of compliance frameworks (e.g., ISO 27001, NIST, SOC 2) and regulatory requirements.
• Hands‑on experience with penetration testing tools, red‑team exercises, or threat intelligence platforms.
• Previous involvement in product roadmap discussions or feature prioritization.

Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap and business objectives.
• Project Management: Skilled at juggling multiple priorities, setting realistic timelines, and delivering results on schedule.
• Customer‑Centric Mindset: Passion for delivering exceptional service and creating memorable customer experiences.
• Problem‑Solving: Strong analytical and troubleshooting skills to address complex technical and business challenges.
• Collaboration: Comfortable working cross‑functionally with Sales, Product, Engineering, and Support teams.
• Adaptability: Thrives in a fast‑moving, evolving environment and embraces change as an opportunity.
• Communication: Excellent presentation, storytelling, and negotiation skills.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Customer Success Manager, you will:

• Progress to senior CSM, Customer Success Lead, or Director roles as you demonstrate impact and leadership.
• Participate in mentorship programs, leadership workshops, and industry conferences.
• Access a generous learning & development stipend to pursue certifications (e.g., CISSP, CSM, CSPO) and attend training courses.
• Collaborate with product and engineering teams to influence the next generation of cybersecurity solutions.
• Contribute to thought leadership pieces, webinars, and whitepapers that position you as an industry expert.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote-first culture means you can work from anywhere while staying connected through:

• Weekly all‑hands meetings and town halls to share updates and celebrate wins.
• Daily stand‑ups and asynchronous communication via Slack, Teams, and email.
• Monthly virtual team‑building events, hackathons, and wellness challenges.
• A culture of psychological safety where ideas are welcomed, feedback is constructive, and failure is viewed as a learning opportunity.
• Clear career paths, performance reviews, and recognition programs that reward excellence.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Highly competitive base salary commensurate with market rates and your experience.
• Equity grants that allow you to share in the company’s long‑term success.
• Fully remote work with flexible paid time off (PTO) to support work‑life balance.
• Comprehensive health, dental, and vision insurance plans.
• Generous parental leave for new parents.
• Monthly phone and internet stipend to cover your home‑office expenses.
• Learning & Development stipend for courses, certifications, and conferences.
• Competitive employee referral bonus program.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Apply

If you’re ready to make a tangible impact on enterprise cybersecurity, drive customer success, and grow your career in a dynamic, remote environment, we want to hear from you. Submit your application through the link below and join the brighthush team in redefining how the world protects itself from cyber threats.