Remote Customer Service Representative – Utility Billing Specialist with Billing & Payment Expertise

About brighthush

brighthush is a trailblazing customer experience partner that blends cutting‑edge technology with a human touch to deliver world‑class support for utility and service‑based businesses. Since its founding in 1986, brighthush has grown into a global network of dedicated professionals who help companies transform customer interactions into lasting loyalty. With a workforce of over 5,000 employees and a presence in more than 30 states, brighthush is committed to empowering its teams with the tools, training, and culture needed to thrive in a remote‑first environment.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that values innovation, empathy, and continuous learning. We believe that every customer interaction is an opportunity to make a difference, and we provide our representatives with the autonomy, resources, and recognition to excel. Whether you’re a seasoned customer service professional or just starting your career, brighthush offers a platform where your voice matters and your growth is accelerated.

Position Overview

We are seeking a highly motivated Remote Customer Service Representative to support natural gas utility customers across the United States. In this role, you will be the primary point of contact for billing and payment inquiries, account issue resolution, and general customer support. You will work closely with cross‑functional teams to ensure accurate account management and a seamless customer experience.

Key Responsibilities

• Billing & Payment Support: Assist customers with questions about their natural gas bills, account balances, and payment options.
• Payment Processing: Process and verify customer payments, ensuring accuracy and compliance with privacy regulations.
• Issue Resolution: Research and resolve account‑related issues, including billing discrepancies, service interruptions, and account adjustments.
• Clear Communication: Explain billing information, charges, and payment options in a concise, customer‑friendly manner.
• Account Maintenance: Update and maintain accurate customer account information across multiple systems.
• Professional Interaction: Handle customer questions and concerns with empathy, patience, and efficiency.
• Process Adherence: Follow established procedures, privacy requirements, and compliance standards.
• Documentation: Accurately document all customer interactions, actions taken, and outcomes in the CRM.
• Escalation Management: Escalate complex issues to the appropriate teams when additional assistance or authorization is required.
• Service Excellence: Deliver outstanding customer service on every interaction, striving for high satisfaction scores.

Essential Qualifications

• High school diploma or equivalent; associate’s or bachelor’s degree preferred.
• Minimum of 1 year of customer service, call center, or office experience.
• Strong verbal and written communication skills, with the ability to convey complex information clearly.
• Proficiency in navigating multiple computer systems and databases.
• Exceptional attention to detail and accuracy in data entry.
• Reliable attendance, punctuality, and a strong work ethic.
• Ability to work independently and collaboratively within a remote team.
• Comfortable handling potentially difficult or emotionally charged customer interactions.
• Willingness to cross‑train on other account types and support areas.

Preferred Qualifications

• Experience in the utilities or energy sector, particularly with natural gas billing.
• Knowledge of billing software, payment gateways, and customer relationship management (CRM) platforms.
• Familiarity with privacy regulations such as GDPR, CCPA, or HIPAA.
• Previous experience in a remote or virtual work environment.
• Multilingual abilities (Spanish, French, or other languages) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and resolve their concerns.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions.
• Adaptability: Comfortable with changing processes, technologies, and customer expectations.
• Time Management: Efficiently prioritize tasks to meet performance metrics and deadlines.
• Team Collaboration: Strong interpersonal skills to collaborate with peers, supervisors, and cross‑functional teams.
• Technical Proficiency: Comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in the professional development of our team members. As a Customer Service Representative, you will have access to:

• Comprehensive onboarding and continuous training programs focused on product knowledge, customer engagement, and soft skills.
• Mentorship from experienced leaders who provide guidance and career advice.
• Internal mobility pathways to roles in account management, technical support, operations, and even leadership tracks.
• Regular performance reviews and goal‑setting sessions to align your growth with company objectives.
• Access to industry conferences, webinars, and certifications that enhance your skill set.

Work Environment & Culture

brighthush champions a flexible, inclusive, and collaborative culture. Our remote work model empowers you to design a workspace that suits your lifestyle while staying connected through:

• Daily virtual stand‑ups and team huddles.
• Weekly knowledge‑sharing sessions and lunch‑and‑learn webinars.
• Open communication channels via Slack, Teams, and email.
• A culture of recognition, where achievements are celebrated through shout‑outs, awards, and spot bonuses.
• Regular virtual social events, such as game nights, trivia, and wellness challenges.

Compensation, Perks, and Benefits

While specific salary ranges are not disclosed in the posting, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with experience and market rates.
• Performance‑based incentives and bonuses.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Paid time off (PTO), holidays, and sick leave.
• Flexible work schedule and remote work stipend.
• Professional development budget and tuition reimbursement.
• Employee assistance program (EAP) and wellness resources.

Eligibility & Remote Work Locations

This remote position is open to candidates residing in the United States. Eligible states include:

• Alabama, Georgia, Idaho, Iowa, Indiana, Kansas, Louisiana, Michigan, Mississippi, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, Wyoming.

How to Apply

Ready to bring your customer service expertise to a dynamic, remote team? Click the link below to submit your application and join brighthush in redefining the customer experience for the utility industry.

Apply to this job

Join brighthush Today

At brighthush, we believe that every interaction matters. If you are passionate about helping customers, thrive in a fast‑paced environment, and want to grow your career while working from the comfort of your own home, we want to hear from you. Apply now and become part of a team that values innovation, empathy, and excellence.