[Remote] Customer Service Specialist

Note: The job is a remote job and is open to candidates in USA. Strong Hold is seeking a Customer Service Specialist to support customers, distributors, and the sales team. The role focuses on accurate order processing, customer and order data management, timely communication, and coordination with internal departments to resolve order-related issues.

Responsibilities

• Accurately enter and process customer orders received through email, online systems, and phone communications
• Review purchase orders to verify product numbers, quantities, pricing, customer information, and shipping requirements
• Identify and resolve order discrepancies to ensure accuracy before orders are released for processing
• Maintain accurate customer records, order information, and related data within company systems
• Utilize Microsoft Excel to organize, review, validate, and reconcile customer and sales information
• Monitor order status, delivery timelines, and customer requests, communicating updates as needed
• Respond professionally and promptly to customer and distribution inquiries regarding orders, pricing, availability, and delivery
• Coordinate with sales, production, shipping, and other internal departments to resolve order-related issues
• Generate and maintain reports using Excel, Crystal Reports, and other business applications
• Follow established procedures to ensure data integrity, consistent documentation, and efficient order processing
• Identify opportunities to improve order accuracy, administrative efficiency, and customer satisfaction
• Perform additional customer service and administrative duties as assigned

Skills

• High school diploma or equivalent
• Exceptional attention to detail and a demonstrated commitment to accuracy
• Proficiency with Microsoft Office, particularly Excel and Outlook
• Comfortable working with numbers, spreadsheets, and large amounts of information
• Ability to learn and effectively use new software applications, including Microsoft Dynamics GP, Crystal Reports, and other business systems
• Strong organizational and multitasking skills with the ability to prioritize work and meet deadlines
• Ability to identify discrepancies, investigate issues, and resolve problems
• Strong written and verbal communication skills
• Dependable, accountable, and able to work both independently and as part of a team
• You understand that even small errors in order entry or customer information can create significant downstream problems
• You naturally double-check your work and recognize when information doesn't look right
• You are confident using Excel and willing to learn new systems and reporting tools
• You manage competing priorities, follow through on commitments, and meet deadlines
• You take initiative to identify and correct discrepancies rather than simply passing problems along
• You understand that accurate information and effective communication are essential to serving our customers and supporting our business
• 1+ years of experience in customer service, order entry, sales administration, or a related administrative role preferred
• Previous experience with ERP systems or in a manufacturing or distribution environment is a plus

Benefits

• A performance-based annual bonus
• 401(k) retirement plan
• Health, dental, and vision insurance coverage
• Company-paid life, short- and long-term disability insurance coverage
• Paid time off for vacation, holidays, and personal days

Company Overview