Remote Customer Service Specialist I – Revenue Cycle & Patient Payment Specialist – Full Time, Remote, USA

About brighthush

brighthush is a leading provider of integrated healthcare support services, dedicated to delivering exceptional patient experience and financial stewardship across a network of top-tier medical institutions. With a mission to empower healthcare teams through reliable, data-driven solutions, brighthush has become a trusted partner for hospitals, academic medical centers, and specialty practices nationwide. Our remote-first culture allows talented professionals to thrive from anywhere in the United States while contributing to a mission that improves patient outcomes and supports the sustainability of the healthcare system.

Why Join brighthush?

At brighthush, we believe that every call, every interaction, and every payment decision matters. As a Customer Service Specialist I, you will be at the frontline of our revenue cycle operations, ensuring that patients receive clear, compassionate communication while our partners maintain accurate, timely billing. This role offers:

• Immediate impact on patient satisfaction and financial performance
• Structured career ladder within the Revenue Cycle domain
• Comprehensive training and mentorship from seasoned billing experts
• Flexible remote work with occasional in-person collaboration for training and team building
• Competitive compensation, health benefits, paid time off, and professional development opportunities

Key Responsibilities

As a Customer Service Specialist I, you will manage a high-volume call center environment, handling inquiries from patients, insurance carriers, and physician offices. Your responsibilities include:

• Answering and resolving a large volume of inbound calls with efficiency and professionalism.
• Collecting full payment from patients or guarantors, ensuring compliance with payment policies.
• Establishing payment arrangements in line with company guidelines and documenting terms accurately in the billing system.
• Applying payments received over the phone to the correct dates of service.
• Addressing customer inquiries, disputes, and complaints; escalating complex issues to supervisors or higher management as needed.
• Gathering and updating insurance, demographic, and guarantor information; billing third-party payers appropriately.
• Maintaining meticulous documentation of each call, including summaries, follow‑up actions, and system updates.

Essential Qualifications

To excel in this role, you should meet the following criteria:

• High school diploma or GED certificate.
• Minimum of 6 months’ experience in a physician billing or third‑party payer environment.
• Demonstrated understanding of contracts, insurance benefits, exclusions, and billing requirements, including claim forms, HMOs, PPOs, Medicare, Medicaid, and compliance regulations.
• Proficiency in navigating the payer adjudication process.
• Experience with patient financial and practice management systems, such as Epic or other electronic billing platforms.
• Solid knowledge of medical terminology.
• Prior call center or claims processing experience.
• Experience working in an academic healthcare setting is a plus.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Advanced certification in medical billing or revenue cycle management.
• Experience with automated payment collection tools or customer relationship management (CRM) systems.
• Fluency in additional languages to serve a diverse patient population.
• Strong analytical skills for reconciling payment discrepancies.
• Proactive problem‑solving mindset and ability to work independently in a remote setting.

Key Skills & Competencies

• Exceptional verbal and written communication skills.
• High level of empathy and customer‑centric focus.
• Strong organizational and time‑management abilities.
• Attention to detail and accuracy in data entry.
• Proficiency with Microsoft Office Suite and billing software.
• Adaptability to evolving processes and technology updates.
• Team collaboration skills, even in a virtual environment.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Service Specialist I, you will have access to:

• Structured Revenue Cycle Career Ladder, with clear pathways to roles such as Senior Specialist, Team Lead, and Revenue Cycle Analyst.
• Regular training sessions on industry best practices, new billing regulations, and software updates.
• Mentorship programs pairing you with experienced billing professionals.
• Access to online learning platforms and certifications relevant to healthcare finance.
• Opportunities to cross‑train in related departments such as collections, coding, or compliance.

Work Environment & Company Culture

brighthush fosters a culture of inclusion, innovation, and continuous improvement. Our remote-first approach means you can work from anywhere in the United States, with the flexibility to balance professional responsibilities and personal life. We value:

• Open communication and transparent decision‑making.
• Recognition of individual contributions and team achievements.
• Commitment to ethical practices and regulatory compliance.
• Encouragement of work‑life balance through flexible scheduling.
• Regular virtual team events, knowledge sharing sessions, and wellness initiatives.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards for remote customer service specialists.
• Performance‑based bonuses tied to call quality, payment collection metrics, and customer satisfaction scores.
• Health, dental, and vision insurance plans for eligible employees.
• Retirement savings plan with employer matching contributions.
• Paid time off (vacation, sick leave, and personal days) in accordance with company policy.
• Professional development stipend for relevant certifications and training courses.
• Employee assistance program and wellness resources.

How to Apply

Ready to make a difference in patient financial experience while advancing your career in revenue cycle management? Click the link below to submit your application and join the brighthush team:

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Join brighthush Today!

We are excited to welcome a dedicated, customer‑focused professional to our remote team. If you thrive in a fast‑paced environment, enjoy problem‑solving, and are passionate about improving patient interactions, we encourage you to apply. Your expertise will help sustain the financial health of our partner institutions and, ultimately, enhance the quality of care delivered to patients across the country.