Remote Customer Service Specialist II – Residential & Commercial Support – Brighthush

About Brighthush

Brighthush is a leading provider of innovative environmental solutions, dedicated to creating cleaner, healthier communities across the United States. With a legacy of excellence that spans more than two decades, we combine cutting‑edge technology with a passion for service to deliver waste management, recycling, and sustainability programs that make a real difference. Our workforce of over 10,000 professionals is united by a shared commitment to quality, safety, and customer satisfaction.

As a forward‑thinking organization, Brighthush embraces a culture of continuous improvement, collaboration, and empowerment. We believe that every employee has the potential to shape the future of environmental stewardship, and we provide the tools, training, and support needed to turn that potential into impact.

Why Join Brighthush?

When you become part of Brighthush, you’ll experience:

• Impactful Work: Your daily interactions help residents and businesses maintain clean, safe environments.
• Remote Flexibility: Work from the comfort of your home while staying connected to a vibrant, supportive team.
• Growth Opportunities: Clear career pathways, mentorship programs, and access to industry‑leading training.
• Competitive Compensation: A comprehensive benefits package that rewards your dedication and hard work.
• Inclusive Culture: A workplace that celebrates diversity, fosters belonging, and encourages innovation.

Position Overview

Brighthush is seeking a highly motivated Remote Customer Service Specialist II to provide exceptional support to our residential and commercial customers. In this role, you will be the frontline advocate for our clients, ensuring that every call, email, or fax is handled with professionalism, empathy, and efficiency. Your responsibilities will include responding to service inquiries, resolving billing and equipment issues, and maintaining accurate records for billing and scheduling.

As a key member of our customer service team, you will collaborate with cross‑functional partners, contribute to process improvements, and help uphold Brighthush’s reputation for outstanding service.

Key Responsibilities

• Respond promptly and accurately to routine customer service calls, ensuring that residential and commercial service issues are addressed with respect and professionalism.
• Handle a variety of service matters, including outbound calls, billing inquiries, contract questions, service cancellations, price adjustments, and equipment concerns.
• Return all internal and external communications—calls, emails, faxes—in a timely manner to guarantee that customer concerns are fully understood, addressed, and resolved.
• Review individual performance metrics, collaborate with your manager on action plans, and continuously improve service delivery.
• Enter and update service data in our computer systems for billing, scheduling, and tracking purposes, maintaining 100% accuracy.
• Log detailed information about customer interactions, ensuring that all records are current and accessible to the team.
• Participate in ongoing training sessions, team meetings, and process improvement initiatives to enhance service quality.
• Assist with special projects and ad‑hoc tasks as assigned by management.

Essential Qualifications

• High School diploma or GED.
• Minimum of six months of experience in a high‑volume call center environment.
• Strong verbal and written communication skills in English.
• Proficiency with computer systems, CRM software, and Microsoft Office Suite.
• Ability to multitask, prioritize, and manage time effectively in a fast‑paced setting.
• Demonstrated commitment to customer satisfaction and problem resolution.
• Adaptability to new technologies and processes.

Preferred Qualifications

• Experience in the environmental services or utilities sector.
• Knowledge of billing systems, contract management, and service cancellation procedures.
• Previous exposure to outbound calling and customer outreach initiatives.
• Certification in customer service or related fields.
• Experience working remotely and managing self‑directed schedules.

Skills & Competencies

• Customer‑Centric Mindset: A genuine desire to help customers and a focus on delivering positive experiences.
• Problem‑Solving: Ability to analyze issues, identify root causes, and propose effective solutions.
• Attention to Detail: Precision in data entry, record keeping, and documentation.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a cohesive team environment.
• Technical Proficiency: Comfortable navigating multiple software platforms and troubleshooting basic technical issues.
• Time Management: Efficiently balancing multiple tasks while meeting performance targets.
• Resilience: Maintaining composure and professionalism during high‑pressure situations.

Career Growth & Learning Opportunities

At Brighthush, we believe in investing in our people. As a Customer Service Specialist II, you will have access to:

• Structured onboarding and continuous training programs covering product knowledge, customer service best practices, and industry trends.
• Mentorship from senior team members and leaders across the organization.
• Clear career pathways to roles such as Senior Specialist, Team Lead, Operations Manager, or Customer Experience Strategist.
• Opportunities to participate in cross‑functional projects, process improvement initiatives, and innovation labs.
• Access to online learning platforms, certifications, and tuition reimbursement for relevant courses.

Work Environment & Culture

Brighthush fosters a collaborative, inclusive, and dynamic work environment. Even though this role is remote, you will be fully integrated into our team through:

• Regular virtual team meetings, brainstorming sessions, and social events.
• Open communication channels with managers and peers.
• A culture that values work‑life balance, mental health, and personal well‑being.
• Recognition programs that celebrate achievements and milestones.

Compensation & Benefits

While specific salary ranges may vary based on experience and location, Brighthush offers a competitive compensation package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses and incentives.
• Comprehensive medical, dental, and vision coverage.
• Health and dependent care flexible spending accounts.
• Short‑term and long‑term disability insurance.
• Life insurance and accidental death & dismemberment coverage.
• Employee Assistance Program (EAP) for mental health support.
• Employee discount programs across a range of products and services.
• 401(k) plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO) and holiday schedule.
• Remote work stipend and equipment allowance.

How to Apply

Ready to make a difference in the communities we serve? Submit your application through the link below and join a team that values innovation, integrity, and impact.

Apply to Brighthush Today

Brighthush – Where Your Career Meets Purpose

At Brighthush, we’re more than a company; we’re a movement toward a cleaner, more sustainable future. As a Remote Customer Service Specialist II, you’ll play a pivotal role in ensuring that every customer interaction reflects our commitment to excellence. If you’re passionate about service, eager to grow, and ready to work in a supportive, forward‑thinking environment, we encourage you to apply today. Together, we can build brighter, healthier communities for generations to come.