Senior Remote Customer Success Specialist – Healthcare Billing & Collections – Empowering Patient Financial Success

About brighthush

brighthush is a leading innovator in the healthcare technology space, dedicated to transforming the way medical providers manage billing, collections, and patient financial interactions. With a mission to streamline revenue cycles and enhance patient experience, brighthush delivers cutting‑edge software solutions that empower clinicians, payers, and patients alike. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering measurable value to our partners.

Why Join brighthush?

As a global player in the healthcare tech arena, brighthush offers a dynamic, remote-first environment that champions flexibility, creativity, and professional growth. You’ll be part of a team that values data‑driven decision making, customer advocacy, and a shared commitment to improving health outcomes. Whether you’re a seasoned customer success professional or an ambitious newcomer, brighthush provides the resources, mentorship, and career pathways to help you thrive.

Position Overview

We are looking for a Senior Remote Customer Success Specialist to become the trusted advisor for a portfolio of healthcare customers. In this role, you will guide clients through the full lifecycle of our billing and collections platform, ensuring they extract maximum value, achieve operational excellence, and realize superior financial performance. Your strategic insights, analytical rigor, and collaborative spirit will be pivotal in driving customer satisfaction, retention, and revenue growth.

Key Responsibilities

• Customer Relationship Leadership: Serve as the primary point of contact for assigned customers, cultivating deep, trust‑based relationships that foster long‑term satisfaction and loyalty.
• Strategic Advisory: Partner with clients to diagnose revenue‑cycle challenges, identify improvement opportunities, and recommend actionable, data‑driven solutions that align with their business goals.
• Training & Enablement: Design and deliver customized training sessions, webinars, and workshops to empower users to fully leverage brighthush’s platform and achieve measurable outcomes.
• Proactive Communication: Maintain regular touchpoints—quarterly business reviews, monthly health checks, and ad‑hoc updates—to keep stakeholders informed, aligned, and engaged.
• Data Analysis & Insight: Analyze customer data, trend reports, and operational metrics to uncover root causes, forecast risks, and surface opportunities for optimization.
• Revenue Management Collaboration: Work closely with clients’ finance and billing teams to refine revenue‑cycle processes, improve collection rates, and enhance cash‑flow predictability.
• Cross‑Functional Collaboration: Partner with product, sales, and support teams to relay customer feedback, influence roadmap decisions, and drive continuous improvement of the platform.
• Account Health Monitoring: Track key performance indicators—NPS, churn risk, utilization rates—and proactively address any issues that could impact customer success.
• Solution Implementation: Recommend and oversee corrective actions, process changes, or feature enhancements that resolve outstanding financial issues and strengthen collection outcomes.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups, sharing best practices and positioning the brand as a trusted partner in healthcare revenue management.

Essential Qualifications

• Associate’s degree required; Bachelor’s degree preferred.
• 1–3 years of experience in account management, B2B sales, customer success, or a related field within the healthcare or medical billing domain.
• Hands‑on experience with home health billing software and familiarity with HME/DME industry practices.
• Advanced analytical skills: proficiency in evaluating data sets, identifying trends, and translating insights into actionable recommendations.
• Strong customer service orientation with a proven track record of delivering solutions that create tangible value.
• Business and financial acumen: ability to align customer objectives with measurable business outcomes.
• Excellent verbal, written, and presentation skills; comfortable communicating with executives and technical teams alike.
• Proficiency with Microsoft Office (Excel, PowerPoint, Outlook) and experience using CRM platforms (e.g., Salesforce).
• Demonstrated ability to manage multiple priorities, maintain meticulous attention to detail, and meet deadlines in a fast‑paced environment.

Preferred Qualifications

• Experience in financial analysis, revenue cycle management, or medical billing operations.
• Prior exposure to SaaS customer success roles within the healthcare technology sector.
• Knowledge of payer contracts, reimbursement codes, and regulatory compliance in the U.S. healthcare market.
• Experience leading cross‑functional initiatives and driving change across distributed teams.

Core Competencies & Values

• Customer Advocate: Build trust quickly and consistently seek solutions that create lasting value for customers.
• Analytical Curiosity: Dive deep beyond surface issues to uncover root causes and meaningful opportunities for improvement.
• Ownership Mindset: Take initiative, follow through on commitments, and hold yourself accountable for results.
• Relationship Builder: Foster productive partnerships that encourage collaboration and long‑term success.
• Adaptability: Remain effective when priorities shift and balance multiple demands without losing focus.
• Integrity First: Approach every interaction with professionalism, transparency, and sound judgment.

Career Growth & Learning Opportunities

At brighthush, we believe that investing in our people is the key to sustained success. As a Senior Customer Success Specialist, you will:

• Advance to leadership roles such as Customer Success Manager, Director of Customer Success, or Customer Experience Lead.
• Participate in a structured mentorship program, pairing you with senior leaders across product, sales, and operations.
• Access a comprehensive learning portal featuring courses on revenue cycle management, data analytics, leadership, and industry best practices.
• Attend quarterly “Innovation Labs” where you can propose new features, influence product roadmap, and collaborate with engineering and design teams.
• Earn certifications in healthcare billing, revenue cycle management, and customer success frameworks.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Key highlights include:

• Fully remote work model with flexible hours to support work‑life balance.
• Bi‑weekly virtual town halls and monthly “Ask Me Anything” sessions with the executive team.
• Inclusive, diverse, and supportive community that celebrates individual and team achievements.
• Regular virtual team‑building events, hackathons, and wellness challenges.
• Commitment to sustainability: remote work reduces carbon footprint, and we support green initiatives across the organization.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and industry benchmarks.
• Performance‑based bonuses tied to customer satisfaction, retention, and revenue growth.
• Health, vision, and dental insurance for employees working 30+ hours per week.
• Life, AD&D, short‑term and long‑term disability coverage.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• Comprehensive commuter benefits and remote‑work stipends.
• 401(k) plan with company match and an Employee Stock Purchase Plan (ESPP).
• Employee Assistance Program (EAP) and mental health resources.
• Paid Time Off (PTO): 15 days in the first year, increasing with tenure.
• 11 paid holidays plus 3 floating days.
• Family‑friendly leave: 14 weeks of primary caregiver leave or 2 weeks of secondary caregiver leave for new family members.
• Ongoing tuition assistance and professional development budget.

How to Apply

If you are passionate about driving customer success in the healthcare technology space, possess a data‑driven mindset, and thrive in a remote, collaborative environment, we want to hear from you. Submit your application through our career portal and join brighthush in shaping the future of patient financial management.