Remote Customer Success Implementation Manager – SaaS Onboarding & Adoption Specialist for Construction Technology

About brighthush

brighthush is a trailblazing construction technology SaaS company that empowers builders, contractors, and project managers to deliver projects faster, safer, and more efficiently. With a legacy that dates back to 1843, brighthush has evolved from a trusted toolmaker into a global software leader, serving thousands of mid‑market and enterprise customers worldwide. Our mission is simple: to provide the tools and innovative solutions you can trust to get the job done. As a remote‑first organization, we bring together a diverse, high‑performing team that thrives on collaboration, continuous learning, and a shared passion for transforming the construction industry.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑growth environment where your ideas directly influence product strategy and customer success. We champion a culture of innovation, transparency, and empowerment, and we invest heavily in your professional development. Whether you’re a seasoned implementation specialist or an ambitious newcomer, you’ll find ample opportunities to grow, lead initiatives, and shape the future of construction technology.

Key Responsibilities

As a Remote Customer Success Implementation Manager, you will be the linchpin between our customers and the brighthush platform. Your role will encompass the full customer lifecycle, from pre‑sales engagement to post‑implementation support, ensuring a seamless, high‑value experience for every client.

• Customer Onboarding & Training: Design and execute comprehensive onboarding programs for new and expanding customers, ensuring they achieve rapid time‑to‑value.
• Implementation Leadership: Own the implementation roadmap, coordinate cross‑functional teams, and deliver projects on schedule and within scope.
• Adoption & Value Realization: Drive user adoption through targeted training, best‑practice workshops, and ongoing engagement initiatives.
• Support & Issue Resolution: Provide Tier 1 support, triage tickets, and collaborate with engineering to resolve Tier 2‑3 issues and product bugs.
• Pre‑Sales Collaboration: Partner with sales to conduct technical demos, create tailored presentations, and support new customer acquisition.
• Risk Management: Identify and mitigate risks to customer success, proactively addressing churn indicators and retention challenges.
• Data‑Driven Insights: Analyze adoption metrics, usage data, and customer feedback to uncover upsell opportunities and product improvement areas.
• Process Optimization: Continuously refine onboarding and implementation workflows, leveraging automation and best practices to increase efficiency.

Essential Qualifications

• Bachelor’s or Associate’s degree in Technology, Business, or a related field.
• Minimum of 4 years of experience in SaaS implementation, customer success, or project management.
• Proven track record of managing end‑to‑end onboarding or implementation projects.
• Strong project management, organizational, and time‑management skills.
• Excellent communication and stakeholder‑management abilities.
• Ability to juggle multiple projects and priorities simultaneously.
• Experience working cross‑functionally with technical and non‑technical teams.
• Comfortable engaging directly with customers and guiding them through structured delivery processes.
• Knowledge of the construction industry is highly desirable.
• Experience analyzing data, trends, and client information to identify growth opportunities.
• Familiarity with CRM solutions such as ChurnZero is a plus.
• Experience in a startup or high‑growth SaaS environment.
• Experience with B2B customer onboarding and mid‑market or enterprise customers.
• Formal project management training or certification (e.g., PMP, Prince2) is a plus.

Preferred Qualifications

• Background in construction technology or related verticals.
• Hands‑on experience with integrations, data migration, or technical implementation workflows.
• Demonstrated success in driving user adoption and customer retention.
• Experience with remote team collaboration tools (e.g., Teams, Slack, Zoom).
• Strong analytical mindset with proficiency in Excel, SQL, or BI tools.

Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional experiences.
• Strategic thinking and the ability to translate business goals into actionable plans.
• Strong problem‑solving skills and a proactive approach to risk mitigation.
• Excellent written and verbal communication, with the ability to tailor messaging for diverse audiences.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player who thrives in a collaborative, cross‑functional setting.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. We offer:

• Clear promotion tracks within Customer Success, Product Management, and Engineering.
• Access to a comprehensive digital learning portal, Lean Academy, and online university.
• Mentorship programs pairing you with senior leaders across the organization.
• Regular hackathons, innovation challenges, and cross‑team projects to broaden your skill set.
• Annual learning budget to attend conferences, workshops, or pursue certifications.

Work Environment & Company Culture

brighthush is a remote‑first company that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Collaboration: We use modern collaboration tools to stay connected across time zones.
• Transparency: Open communication channels and regular town halls keep everyone informed.
• Diversity & Inclusion: We celebrate diverse perspectives and foster an inclusive environment.
• Innovation: Continuous experimentation and a growth mindset drive our product and process improvements.
• Community: Volunteerism and community outreach are integral to our identity.

Compensation & Benefits

While specific salary ranges vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary and performance‑based bonuses.
• Medical, dental, vision, and disability insurance.
• Retirement benefits, including a 401(k) plan with company match.
• Employee Stock Purchase Plan (ESPP) to share in our growth.
• Generous paid time off: vacation, holidays, and personal days.
• Tuition reimbursement for relevant courses and certifications.
• Wellness program with gym memberships, mental health resources, and wellness stipends.
• Discounts on brighthush tools and products, as well as partner vendor discounts.
• Access to a digital learning portal, Lean Academy, and online university.
• Opportunities for volunteerism and community impact projects.

Remote Work & Eligibility

This role is fully remote and open to candidates located in the United States. We welcome applicants from across the country who can work in a time zone that aligns with our global customer base. While we have a history of sponsoring H1B visas, sponsorship for this specific role is not guaranteed.

How to Apply

Ready to make a tangible impact on the construction industry? Click the link below to submit your application and join the brighthush team. We look forward to learning how your expertise can help us deliver unparalleled value to our customers.

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Closing Statement

At brighthush, you’ll be part of a mission‑driven company that blends heritage with cutting‑edge technology. If you’re passionate about customer success, thrive in a fast‑paced SaaS environment, and want to shape the future of construction, we encourage you to apply today. Join us and help builders worldwide get the job done with confidence and efficiency.