Remote Customer Service Specialist – Life Insurance & Financial Protection – Flexible Schedule, Commission-Based Growth at brighthush

About brighthush

At brighthush, we’re redefining the way people protect their futures. As a leading provider in the life insurance and financial protection space, we empower individuals and families to secure peace of mind through innovative products, expert guidance, and a culture that values growth, integrity, and community. Our mission is simple: help people live confidently, knowing that their loved ones are protected, no matter what life throws their way.

We’re a fully remote, high‑growth organization that thrives on flexibility, collaboration, and continuous learning. Whether you’re a seasoned professional or just starting your career, brighthush offers an environment where you can build real skills, earn meaningful income, and advance your career on your own terms.

Why Join brighthush?

• 100% Remote, 100% Freedom: Work from anywhere, on a schedule that fits your life.
• Commission‑Only, Unlimited Earning Potential: Your income is directly tied to your effort and results.
• Comprehensive Training & Mentorship: No prior insurance or sales experience required – we’ll give you the tools, knowledge, and support to succeed.
• Licensing Support: We’ll help you obtain the necessary state licenses to become a certified insurance professional.
• Career Growth: From entry‑level specialist to senior advisor, we provide clear pathways for advancement.
• Dynamic Team Culture: Join a community of motivated, coachable, and collaborative professionals who celebrate each other’s successes.

Key Responsibilities

As a Remote Customer Service Specialist at brighthush, you’ll be the first point of contact for individuals seeking life insurance solutions. Your role will blend customer service, consultative selling, and relationship building to guide prospects through their coverage journey.

• Engage with prospective clients via phone, chat, or email to understand their life insurance needs.
• Educate prospects on available coverage options, benefits, and pricing structures.
• Conduct thorough needs assessments to recommend tailored insurance solutions.
• Follow up with interested prospects, nurture relationships, and convert inquiries into qualified leads.
• Maintain accurate, up‑to‑date records in our CRM system, ensuring compliance with industry regulations.
• Collaborate with the underwriting and claims teams to streamline the application process.
• Participate in ongoing training sessions, role‑play exercises, and performance reviews.
• Contribute to team goals, share best practices, and help improve customer experience metrics.

Essential Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).
• Strong verbal and written communication skills.
• Proven ability to build rapport and trust with diverse audiences.
• Self‑motivated, goal‑oriented, and comfortable working independently.
• Basic computer literacy and proficiency with CRM or customer‑service software.
• Positive, coachable attitude with a willingness to learn and grow.
• Reliable internet connection and a quiet workspace for remote work.

Preferred Qualifications

• Experience in customer service, sales, or a related field.
• Knowledge of life insurance products or financial services.
• Previous experience with commission‑based compensation.
• Familiarity with state licensing requirements for insurance professionals.
• Experience using virtual collaboration tools (Zoom, Teams, Slack).

Skills & Competencies

• Consultative Selling: Ability to listen, ask probing questions, and recommend solutions that meet client needs.
• Relationship Building: Establish long‑term trust and rapport with prospects and clients.
• Problem Solving: Quickly identify client concerns and provide effective resolutions.
• Time Management: Prioritize tasks, manage multiple conversations, and meet deadlines.
• Adaptability: Thrive in a fast‑moving, evolving industry and embrace new technologies.
• Team Collaboration: Work effectively with cross‑functional teams to deliver seamless client experiences.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. As a Remote Customer Service Specialist, you’ll have access to:

• Structured onboarding program covering product knowledge, sales techniques, and compliance.
• Ongoing mentorship from experienced advisors and leaders.
• Regular training workshops on industry trends, regulatory updates, and advanced selling strategies.
• Opportunities to pursue state insurance licenses and become a fully qualified agent.
• Clear advancement tracks: from Specialist to Senior Advisor, Team Lead, and beyond.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.

Work Environment & Company Culture

brighthush is built on a foundation of trust, transparency, and empowerment. Our remote culture is characterized by:

• Open communication channels – we value your voice and encourage feedback.
• Flexibility – you set your own hours while meeting performance targets.
• Recognition – regular shout‑outs, awards, and incentives for high performers.
• Community – virtual team events, wellness challenges, and volunteer opportunities.
• Innovation – we embrace new tools and ideas to improve client service and internal processes.

Compensation, Perks, and Benefits

As an independent contractor (1099), you’ll enjoy a commission‑only structure that rewards your hard work and results. While we don’t provide traditional employee benefits, we offer:

• Unlimited earning potential with competitive commission rates.
• Access to a proven lead generation system that delivers qualified prospects.
• Full training and licensing support at no cost to you.
• Flexible work schedule and the freedom to work from anywhere.
• Professional development resources and mentorship.

How to Apply

Ready to take the next step in your career? Join brighthush and help people protect what matters most. Click the link below to submit your application and start your journey with us.

Apply To This Job

We look forward to discovering how your passion, drive, and unique perspective can contribute to the brighthush family. Let’s build a brighter future together.