Remote Customer Success Coordinator – Data Stewardship, Adoption & Retention Specialist at brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers automotive retailers and manufacturers with integrated data and cloud‑based solutions. Since its founding in 1972, brighthush has grown into a global leader, delivering cutting‑edge software that streamlines sales, service, and inventory operations. Our mission is simple: to help our clients unlock the full value of their data, drive customer satisfaction, and accelerate growth. With a culture rooted in innovation, collaboration, and continuous learning, brighthush offers a dynamic, remote‑first work environment where every team member can thrive.

Why Join brighthush?

• Impactful Work – Your efforts will directly influence how dealers and manufacturers engage with their customers, improving adoption, utilization, and retention.
• Remote Flexibility – Work from anywhere in the United States while staying connected to a high‑performing, cross‑functional team.
• Career Growth – Structured learning paths, mentorship from seasoned Customer Success leaders, and clear progression to account ownership roles.
• Competitive Compensation – Base salary, performance bonuses, and a comprehensive benefits package that supports your health, well‑being, and financial future.
• Inclusive Culture – A diverse, supportive community that values curiosity, coachability, and a passion for customer success.

Key Responsibilities

As the Remote Customer Success Coordinator, you will be the linchpin that ensures our Customer Success organization runs smoothly and efficiently. Your day‑to‑day activities will include:

• Data Stewardship & Hygiene – Curate and maintain accurate customer records across brighthush’s suite of tools (Totango, Salesforce, and other CS platforms). Ensure that every contact, note, sentiment score, and risk indicator is up‑to‑date.
• Insightful Reporting – Design, compile, and present account‑level dashboards that highlight health, adoption, utilization, engagement, and risk metrics. These reports will empower Customer Success Managers (CSMs) and leaders to spot trends, gaps, and opportunities.
• Risk & Retention Management – Review priority lists to identify missing data, declining utilization, negative health scores, unresolved cases, and upcoming renewals. Flag risk signals and collaborate with the team to develop proactive retention strategies.
• Research & Documentation – Conduct deep dives into customer data, create timelines, track issues, and prepare materials for save/recovery discussions. Your documentation will serve as the backbone for retention plans.
• Executive Business Review (EBR) Support – Assemble data, usage insights, and draft materials for EBRs. Work closely with CSMs to surface observations and recommend next steps to regional leadership.
• Success Play Execution – Own the completion and follow‑up of assigned Success Plays and tasks on priority accounts, ensuring timely action and measurable impact.
• Team Flexibility – Provide temporary support during high‑volume periods, LOAs, and targeted retention efforts. Step in to maintain continuity when capacity gaps arise.
• Professional Development – Receive coaching from Lead CSMs and experienced team members, preparing you for future book‑of‑business ownership.

Essential Qualifications

• Bachelor’s degree (BA/BS) or equivalent professional experience.
• 1–2 years of customer‑facing experience in roles such as Customer Success, Support, Training, or Account Coordination.
• Strong written and verbal communication skills, with the ability to translate complex data into clear, actionable insights.
• High sense of urgency, strong organization, and meticulous attention to detail.
• Excellent time‑management and prioritization skills, capable of juggling multiple stakeholders and deadlines.
• Proficiency with Microsoft Office (especially Excel and PowerPoint) and general CRM familiarity.
• Comfort working with data, reports, dashboards, and customer information.
• Professional judgment when handling sensitive customer and account data.
• Legal authorization to work in the United States without the need for visa sponsorship.
• Located in the Central or Mountain time zone.

Preferred Qualifications & Experience

• Background in SaaS, automotive retail, CRM, call center, customer care, implementation, or business operations.
• Exposure to customer health scoring, adoption reporting, or retention workflows.
• Experience preparing executive‑ready presentations, summaries, and reports.
• Familiarity with Salesforce, Totango, or similar Customer Success tools.
• Demonstrated curiosity, coachability, and a genuine desire to grow within Customer Success.

Skills & Competencies for Success

• Analytical Thinking – Ability to dissect data sets, identify patterns, and translate findings into strategic actions.
• Collaboration – Work seamlessly with CSMs, product teams, and leadership to drive customer outcomes.
• Adaptability – Thrive in a fast‑moving environment, pivoting priorities as business needs evolve.
• Customer‑Centric Mindset – Put the customer at the heart of every decision, ensuring their journey is smooth and successful.
• Problem‑Solving – Approach challenges with a solutions‑oriented attitude, turning obstacles into opportunities.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Customer Success Coordinator, you will:

• Participate in a structured onboarding program that covers our technology stack, customer success methodology, and industry best practices.
• Receive mentorship from Lead CSMs and senior leaders, gaining insights into account strategy, stakeholder management, and business growth.
• Access a robust learning platform featuring courses on data analytics, customer experience, SaaS operations, and leadership development.
• Progress to roles such as Senior Customer Success Coordinator, Account Manager, or Customer Success Lead, with clear performance metrics and career pathways.
• Contribute to cross‑functional initiatives, including product feedback loops, marketing campaigns, and sales enablement projects.

Work Environment & Culture at brighthush

• Remote‑First – Work from anywhere in the U.S. with flexible hours that respect your work‑life balance.
• Collaborative Teams – Join a diverse group of professionals who value open communication, knowledge sharing, and mutual support.
• Innovation‑Driven – Be part of a company that invests heavily in research, development, and continuous improvement.
• Inclusive & Diverse – Experience a culture that celebrates differences, promotes equity, and encourages every voice to be heard.
• Recognition & Rewards – Earn recognition through performance bonuses, spot awards, and public shout‑outs for exceptional contributions.

Compensation & Benefits

While the exact figures may vary based on experience and location, brighthush offers a competitive total compensation package that typically includes:

• Base salary commensurate with market rates for remote Customer Success Coordinators.
• Annual performance bonus potential, tied to individual and team metrics.
• Comprehensive health benefits: medical, dental, and vision coverage for you and your dependents.
• Paid Time Off (PTO) and paid holidays, with a flexible accrual system.
• 401(k) plan with company matching to help you build long‑term financial security.
• Tuition reimbursement program to support your ongoing education and professional development.
• Additional incentive compensation plans, such as retention bonuses or project‑based rewards.

How to Apply

Ready to make a tangible impact on the automotive technology landscape? Click the link below to submit your application and join the brighthush team. We look forward to exploring how your skills and passion align with our mission to elevate customer success worldwide.