Remote Customer Success Engineer – West Coast & Beyond – Driving Adoption & Growth for AI‑Native Data Security Solutions

About brighthush

brighthush is a trailblazing AI‑native data security platform that empowers enterprises to discover, classify, govern, and protect sensitive data at scale. Founded in 2021, we have rapidly grown to a vibrant team of 1,000+ professionals who are passionate about turning complex data protection challenges into simple, actionable insights. Our mission is to give organizations the confidence that their data is safe, compliant, and available whenever they need it—without compromising on performance or agility.

As a remote‑first company, brighthush offers the flexibility to work from anywhere in the United States while collaborating with a diverse, cross‑functional team that spans product, engineering, sales, and support. We pride ourselves on a culture that values curiosity, ownership, and continuous learning, and we are committed to creating an inclusive environment where every voice is heard.

Why Join brighthush?

At brighthush, you’ll be part of a high‑impact, fast‑moving organization that is redefining the data security landscape. You’ll work directly with customers to solve real‑world problems, influence product direction, and help shape the future of data protection. If you thrive in a startup‑style environment, love turning technical challenges into customer success stories, and want to grow your career while making a tangible difference, brighthush is the place for you.

Key Responsibilities

• Technical Champion – Serve as the primary technical expert on the brighthush platform, delivering deep product knowledge and hands‑on guidance to customers.
• Trusted Advisor – Build and nurture relationships with stakeholders at all levels—from data engineers and security analysts to C‑suite executives—establishing yourself as the go‑to resource for data security strategy.
• Onboarding & Adoption Lead – Design and execute comprehensive onboarding programs that accelerate time‑to‑value, ensuring customers quickly realize the benefits of brighthush.
• Consultative Solution Design – Collaborate with customers to understand their business objectives, pain points, and regulatory requirements, then craft tailored use cases that align with their goals.
• Customer Advocacy & Expansion – Proactively identify opportunities for upsell, cross‑sell, and renewal by monitoring usage patterns, health metrics, and business outcomes.
• Issue Resolution & Escalation Management – Diagnose and resolve complex technical issues, coordinating with engineering, product, and support teams to deliver swift, effective solutions.
• Voice of the Customer – Capture customer feedback, translate it into actionable insights, and champion it within the product roadmap to drive continuous improvement.
• Education & Enablement – Curate and deliver self‑paced training resources, workshops, and documentation that empower customers to become power users.
• Health & Success Monitoring – Track key health indicators, usage trends, and adoption milestones, reporting on customer success metrics to internal stakeholders.
• Success Planning & QBRs – Partner with customers to develop joint success plans and conduct Quarterly Business Reviews that highlight progress, uncover gaps, and set future objectives.
• Knowledge Sharing & Mentorship – Document best practices, create knowledge base articles, and mentor junior team members to elevate the overall customer success function.
• Recruitment & Team Building – Participate in interview processes, assess technical and cultural fit, and help onboard new hires who will strengthen the team.

Essential Qualifications

• Associate’s degree or equivalent experience in a technical field.
• Minimum 12 years of experience in project management, with a proven ability to juggle multiple initiatives while maintaining meticulous attention to detail.
• Strong background in data technologies and cloud environments (e.g., AWS, Azure, GCP) with hands‑on experience in database administration, cloud networking, IAM, and data governance.
• Proficiency in SQL and at least one scripting language (Python, PowerShell, Bash, etc.).
• Experience working in a SaaS or software company in a technical customer‑facing role, managing end‑to‑end customer relationships from onboarding through renewal.
• Demonstrated track record of driving revenue growth, customer satisfaction, and feature adoption.
• Excellent interpersonal skills, with the ability to build trust and influence stakeholders at all levels.
• Strong written and verbal communication skills, capable of translating complex technical concepts into clear, actionable insights.
• Self‑starter who thrives in ambiguous, fast‑paced environments and can work autonomously to solve intricate challenges.

Preferred Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline.
• Hands‑on experience with DLP (Data Loss Prevention), Data Privacy/Protection, DSPM/CSPM (Cloud Security Posture Management), SIEM (Security Information and Event Management), or vulnerability management.
• Prior experience collaborating closely with development teams to influence product design and roadmap.
• Experience with APIs, web services, and integration patterns.
• Knowledge of regulatory frameworks such as GDPR, CCPA, HIPAA, or PCI‑DSS.
• Previous exposure to customer success metrics, health scoring, and usage analytics.

Skills & Competencies

• Strategic Thinking – Ability to align technical solutions with business objectives.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences.
• Problem‑Solving – Strong analytical skills and a methodical approach to troubleshooting.
• Project Management – Expertise in planning, executing, and tracking complex initiatives.
• Communication – Clear, concise, and persuasive communication across technical and non‑technical audiences.
• Collaboration – Comfortable working cross‑functionally with engineering, product, sales, and support.
• Adaptability – Quick to learn new technologies and adjust to evolving customer needs.
• Leadership – Mentoring and coaching peers, fostering a culture of continuous improvement.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by the impact you deliver. As a Customer Success Engineer, you’ll have the chance to:

• Advance to a Senior Customer Success Engineer or Customer Success Manager role, taking ownership of larger accounts and strategic initiatives.
• Transition into Product Management or Technical Program Management, leveraging your deep customer insights to shape product strategy.
• Lead cross‑functional teams, driving initiatives that span engineering, sales, and marketing.
• Participate in leadership development programs, mentorship circles, and industry conferences to broaden your skill set.
• Earn certifications in cloud platforms, data security, or customer success frameworks to validate your expertise.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote‑first model means you can work from anywhere in the U.S., supported by a comprehensive home‑office stipend and flexible scheduling. We celebrate diversity, encourage open dialogue, and reward innovative thinking. Regular virtual town halls, hackathons, and learning sessions keep the team connected and continuously evolving.

Compensation & Benefits

While specific salary ranges are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards.
• Performance‑based bonuses tied to customer success metrics.
• Unlimited paid time off (PTO) to support work‑life balance.
• Paid holidays and sick leave.
• Comprehensive health, vision, and dental insurance plans.
• Life, short‑term, and long‑term disability coverage.
• 401(k) plan with company match.
• Professional development stipend for courses, certifications, and conferences.
• Regular team‑building events and virtual social gatherings.

How to Apply

Ready to make a difference in the data security world? Join brighthush and help our customers unlock the full potential of their data while protecting it from evolving threats. Submit your application through our careers portal or click the link below to start your journey with us.

Apply to this role at brighthush

brighthush is an Equal Opportunity Employer

We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.