Remote Customer Support Specialist – Dental Insurance Claims & Coverage Advocate – 100% Telecommute

About brighthush and the Opportunity

brighthush is a forward‑thinking leader in the health‑insurance space, dedicated to delivering seamless, customer‑centric solutions that empower individuals and providers alike. With a portfolio that spans dental, vision, and general health coverage, we are committed to redefining the way people experience insurance. Our mission is to combine cutting‑edge technology with compassionate service, ensuring that every interaction leaves a lasting positive impression.

We are currently expanding our Customer Care team and are looking for a highly motivated, empathetic, and detail‑oriented Remote Customer Support Specialist to join our growing dental insurance division. This role is 100% remote, offering the flexibility to work from the comfort of your home while still being part of a vibrant, collaborative team that values innovation, continuous learning, and a culture of excellence.

Key Responsibilities

As a Remote Customer Support Specialist at brighthush, you will be the frontline advocate for our dental insurance customers and providers. Your day‑to‑day tasks will include:

• Responding to customer inquiries via phone, email, and live chat with a focus on clarity, accuracy, and empathy.
• Researching policy details, claim status, coverage nuances, and procedural questions to provide comprehensive, evidence‑based answers.
• Processing transactions, updating policy information, and routing complex requests to the appropriate internal teams.
• Tracking follow‑ups and ensuring that all customer requests are resolved in a timely manner.
• Utilizing multiple electronic systems—including Salesforce, Microsoft Office Suite, and proprietary brighthush platforms—to deliver integrated, accurate responses.
• Maintaining a high level of professionalism and consistency in all communications, reflecting brighthush’s brand values.
• Actively listening to customer concerns, identifying pain points, and proposing solutions that enhance satisfaction and loyalty.
• Participating in continuous improvement initiatives, sharing insights, and contributing to the evolution of our customer support processes.

Essential Qualifications

• High School Diploma or GED equivalent.
• Minimum of 1 year of experience in a remote call‑center or customer service role.
• Proficiency in navigating multiple computer monitors and applications simultaneously (e.g., Salesforce, Word, Excel, Outlook).
• Strong typing skills and the ability to maintain accuracy under pressure.
• Excellent verbal and written communication skills, with a demonstrated ability to convey complex information in a clear, concise manner.
• Demonstrated empathy, active listening, and a customer‑first mindset.
• Experience working with dental or other insurance products is highly desirable.
• Prior exposure to a dental office environment is a plus.

Preferred Qualifications

• 2+ years of experience in a call‑center or customer service capacity.
• Hands‑on experience with Salesforce or similar CRM platforms.
• Background in insurance claims processing or policy administration.
• Knowledge of dental insurance terminology, coverage plans, and regulatory requirements.
• Experience in a remote work setting, demonstrating self‑discipline and time‑management skills.

Core Skills & Competencies

• Customer‑Centric Communication: Ability to build rapport quickly, manage expectations, and resolve conflicts with grace.
• Analytical Thinking: Skill in dissecting complex policy details and translating them into actionable information.
• Technical Proficiency: Comfortable with multi‑tasking across various software tools and troubleshooting basic technical issues.
• Adaptability: Thrive in a fast‑moving environment, adjusting to new processes, policies, and technologies.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive team dynamic.
• Continuous Learning: Eagerness to stay updated on industry trends, product changes, and best practices.

Career Growth & Learning Opportunities

At brighthush, we believe that your professional development is as important as the work you do. As a Remote Customer Support Specialist, you will have access to:

• Structured onboarding and mentorship programs that accelerate your learning curve.
• Regular training sessions on new products, regulatory updates, and customer‑service excellence.
• Cross‑functional exposure to underwriting, claims, and product development teams.
• Clear career pathways to roles such as Senior Customer Advocate, Team Lead, or Product Specialist.
• Opportunities to contribute to process improvement projects, giving you a tangible impact on the organization.

Work Environment & Culture at brighthush

Even though you will be working remotely, you will feel the pulse of a dynamic, inclusive, and supportive workplace. Our culture is built on:

• Flexibility: We trust you to manage your schedule while meeting performance metrics.
• Collaboration: Weekly virtual huddles, cross‑team brainstorming sessions, and an open‑door policy for ideas.
• Diversity & Inclusion: A workforce that reflects a wide range of backgrounds, perspectives, and experiences.
• Recognition: Regular shout‑outs, performance bonuses, and a culture that celebrates achievements.
• Well‑being: Access to mental‑health resources, virtual fitness classes, and a generous paid‑time‑off policy.

Compensation, Perks, and Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for remote customer support roles.
• Performance‑based bonuses and incentive programs.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Generous paid‑time‑off, including vacation, sick leave, and personal days.
• Flexible work hours and a fully remote work setup after an 8‑week onboarding period.
• Monthly in‑office engagement days for those who wish to connect in person.
• Continuous learning stipend for courses, certifications, and conferences.

Why Join brighthush?

When you become part of brighthush, you are not just filling a role—you are contributing to a mission that improves lives. You will:

• Work with a passionate team that values your voice and encourages innovation.
• Be part of a company that invests in your growth, both professionally and personally.
• Enjoy the freedom and flexibility of a fully remote position without sacrificing the camaraderie of a close‑knit team.
• Play a pivotal role in shaping the customer experience for thousands of dental insurance holders.

Ready to Make an Impact?

If you are a proactive, customer‑focused individual with a knack for problem‑solving and a desire to thrive in a remote environment, we would love to hear from you. Join brighthush and help us redefine the future of dental insurance support.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your skills and passion align with our vision.