Remote Customer Success Executive – Enterprise Account Leadership & Strategic Growth – West Region – brighthush

About brighthush and the Future of Connectivity

brighthush is a global leader in next‑generation connectivity, cloud, and data services. With a legacy that dates back to the early days of telecommunications, we have evolved into a technology partner that empowers enterprises to innovate, scale, and thrive in a digital world. Our mission is to deliver reliable, secure, and high‑performance solutions that unlock business value for Fortune 500 companies, mid‑market leaders, and emerging enterprises alike.

As the world accelerates toward cloud‑native architectures, edge computing, and AI‑driven insights, brighthush stands at the forefront of this transformation. We combine deep industry expertise with cutting‑edge technology to help our customers navigate complex digital landscapes, reduce risk, and achieve measurable outcomes.

Why Join brighthush as a Remote Customer Success Executive?

At brighthush, we believe that customer success is the engine of sustainable growth. Our Customer Success Executives are the trusted advisors who guide our most strategic accounts through the entire lifecycle—from initial engagement to renewal and expansion. If you thrive in a fast‑paced, high‑impact environment, enjoy building relationships with C‑suite leaders, and are passionate about turning data into actionable insights, this role is for you.

Key Responsibilities

• Deep Business Insight: Immerse yourself in each customer’s business model, organizational structure, pain points, and technology priorities across all business units and affiliates. Translate this knowledge into a strategic roadmap that aligns with their long‑term goals.
• Executive Relationship Building: Cultivate long‑term, value‑based relationships with executive sponsors and decision makers. Your influence should span across functional leaders, ensuring that brighthush’s solutions are embedded in their core operations.
• Customer Success Planning: Own the creation and maintenance of a comprehensive customer success plan. Define clear milestones, assign owners, and set measurable outcomes that drive adoption and value realization.
• Health Monitoring & Risk Management: Continuously monitor customer health using a blend of usage metrics, adoption rates, service levels, billing patterns, and contract indicators. Identify early warning signs and surface risks before they become critical.
• Quarterly Business Reviews (QBRs): Chair QBRs and business reviews. Set the agenda, drive decision‑making, and own the action log to closure. Collaborate with Commercial Support to prepare insightful materials that showcase value and opportunities.
• Cross‑Functional Improvement Programs: Lead improvement initiatives by defining scope, coordinating cross‑functional teams, tracking progress, and mitigating risks. Ensure that each program delivers tangible business outcomes.
• Contract Lifecycle Management: Oversee the entire contract lifecycle, ensuring that commitments are met and gaps are flagged early. Protect margin by governing concessions and writedowns.
• Escalation Advocacy: Act as the advocate for the customer, triaging escalations, routing them to the appropriate owner, and tracking them to closure. When no owner exists, document the issue rather than absorbing it.
• Expectation Alignment: Partner with Sales, Delivery, and Support to set realistic expectations and ensure that solutions are deployed as promised.
• Renewal & Migration Ownership: Own the renewal strategy and execution, aligning it with customer priorities and roadmaps. Lead migration planning to move legacy services to modern brighthush solutions.
• Business Case Development: Build quantified business cases that tie technology investments to cost savings, resiliency, performance, and growth objectives.
• Expansion Identification: Spot expansion opportunities, build compelling cases, and hand them over to Sales and Solution Engineering for pursuit.
• Product & Portal Adoption: Assess adoption of product and portal features, remove barriers, and enable self‑service capabilities for customers.
• Data‑Driven Insight: Leverage consumption data to spot under‑utilization, anticipate revenue risk, and inform renewal and migration strategies.
• Automation & AI Utilization: Employ AI tools, agents, and automated workflows for research, reporting, follow‑through, and risk tracking. Validate outputs and apply judgment to ensure accuracy.
• Process Automation: Automate repetitive tasks and route transactional requests to Commercial Support and DLM, freeing up time for high‑value activities.
• CRM & Forecast Accuracy: Keep CRM records, stakeholder maps, renewal dates, risks, and forecasts accurate and up‑to‑date.
• Feedback Loop: Convert customer feedback into actionable insights for product, delivery, and operations teams.

Essential Qualifications

• 7+ years of experience in customer success, account management, or program management with large enterprise customers.
• Bachelor’s degree or equivalent professional experience.
• Proven track record managing complex, multi‑divisional Fortune 500 accounts.
• Experience running structured programs: governance cadences, milestone plans, risk registers, and cross‑functional delivery.
• Demonstrated ownership of renewal or retention outcomes, including negotiation with customers and internal stakeholders.
• Technical fluency in networking, cloud, and data services sufficient to lead credible discovery and collaborate effectively with engineers and architects.
• Business acumen to understand how customers generate revenue and to connect technology investment to measurable value.
• Comfort presenting to, advising, and holding firm with C‑level executives.
• Strong analytical skills with the ability to transform data into insight and action.
• Practical experience using AI tools and automated workflows, with a curiosity to continuously improve processes.
• Ability to set boundaries: route work to the right owner, say no with a destination, and follow through.
• Ownership mindset: act independently, surface risks early, and take responsibility for results.
• PMP or equivalent program management certification is preferred.

Preferred Qualifications

• Experience in the telecommunications or broadband industry.
• Knowledge of regulatory compliance and security frameworks relevant to enterprise connectivity.
• Background in data analytics or data science, enabling deeper insights into usage patterns.
• Experience with SaaS or cloud‑native product portfolios.

Key Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Relationship Management & Stakeholder Engagement
• Project & Program Management (Agile & Waterfall)
• Data Analysis & Business Intelligence
• Negotiation & Influence
• Technical Communication & Discovery
• Problem Solving & Decision Making
• Change Management & Continuous Improvement
• Customer‑Centric Mindset
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be both challenging and rewarding. As a Customer Success Executive, you will:

• Progress to senior leadership roles such as Director of Customer Success or VP of Enterprise Accounts.
• Lead cross‑regional or global customer success initiatives, expanding your influence across markets.
• Participate in executive‑level strategy sessions, shaping the future direction of our product portfolio.
• Access a robust learning ecosystem: industry certifications, technical training, leadership development programs, and mentorship from seasoned executives.
• Engage in rotational programs that expose you to Sales, Delivery, Product, and Engineering, broadening your skill set.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and inclusion. Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls with the executive team.
• Cross‑functional hackathons and innovation challenges.
• Peer‑to‑peer learning circles focused on emerging technologies.
• Transparent communication channels and open feedback loops.
• A commitment to work‑life balance, with flexible hours and generous paid time off.

Compensation, Perks, & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success leaders.
• Short‑term and long‑term incentive plans tied to individual and company performance.
• Health, dental, and vision insurance with family coverage options.
• Life and disability insurance, along with a robust voluntary benefits program.
• 401(k) plan with company match and financial wellness resources.
• Wellness stipend covering gym memberships, mental health apps, and wellness programs.
• Professional development budget for certifications, conferences, and courses.
• Generous paid time off, including paid parental leave and volunteer days.
• Access to a global network of peers and thought leaders through industry events and webinars.

How to Apply

If you are ready to lead enterprise customer success at a company that is redefining connectivity, we encourage you to apply today. Bring your passion for technology, your strategic mindset, and your commitment to delivering measurable value. Join brighthush and help shape the future of digital transformation for the world’s most influential enterprises.