[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Zealie LLC is a medical billing company serving the behavioral healthcare industry. The Customer Success Manager leads client onboarding, ongoing support, and relationship management to promote customer satisfaction and retention.

Responsibilities

• In charge of onboarding a new client when the contract is signed and ensuring a smooth transition to becoming an active customer and using our products
• Address customer questions as their main POC and ensure swift resolution of issues
• Act as a liaison between customers and internal teams to ensure customer's needs are met. Triage questions to the appropriate teams to answer
• Develop and maintain strong relationships with customers, understanding their business needs and objectives
• Advocate for customer needs/issues cross-departmentally and track customer feedback to enhance the product and customer experience
• Conduct regular check-in meetings and account reviews to assess customer satisfaction and usage trends
• Provide educational resources and training sessions to help customers maximize the use of our product
• Identify upsell and cross-sell opportunities and collaborate with sales teams to drive business growth

Skills

• Proven track record of success in a customer-facing role
• Excellent communication and interpersonal skills
• Strong problem-solving skills and project management skills
• Ability to manage multiple priorities and tasks in a dynamic environment
• Prior Customer Success or Support role in a technology company
• Ability to learn a new software product quickly to be able to troubleshoot issues and train customers
• Prior experience with Healthcare Revenue Cycle Management or Health Insurance Billing. Ideally in the Addiction Treatment or Behavior Health industry
• Bachelor's degree in Business, Communications, or related field preferred

Benefits

• A vibrant and inclusive workplace culture.
• Opportunities for professional growth and development.
• This position is fully remote.

Company Overview