[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Samsara is hiring a Mid-Market Customer Success Manager to help customers adopt its IoT platform and achieve measurable business value. The role manages a portfolio of named accounts, advises customers on platform capabilities and integrations, and partners cross-functionally to support retention, growth, and customer outcomes.

Responsibilities

• Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
• Manage a portfolio of ~100-200 named accounts, using AI tooling to Mid-Market your engagement, prioritize proactively, and drive efficiency and outcomes across your book of business
• Demonstrate a willingness to understand and explain technical issues to a non-technical audience and to engage the right cross-functional partners to drive resolution
• Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
• Conduct workshops with customers to understand their current operations and recommend workflow changes to maximize the value of their Samsara products
• Deeply understand the Samsara platform’s capabilities — including its more technical and integration-related features — and explain them to businesses of all types: field services, utilities, long-haul transportation, school buses, and many more
• Help build the next chapter of Mid-Market CS at Samsara by contributing to the playbooks, workflows, and AI-powered motions that define how the team Mid-Markets
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Skills

• 2 - 4+ years of experience in a customer success, account management, sales, or strategic consulting role
• This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of internal and external stakeholders: executives, Sales, Product, Support, and Engineering leadership, and day-to-day users of our software
• Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment
• Diplomacy, tact, and poise under pressure when working through customer issues
• Bachelor's degree from a 4-year institution
• Enterprise SaaS experience
• Experience working on a Renewal + Growth Quota
• Has a strong bias for action, the ability to think big, and insistence on high standards
• Has experience serving and supporting large-Mid-Market business solutions at Fortune 500 companies
• Thrives in an unstructured, fast-paced, and change-heavy environment
• Experience using AI tooling to drive efficiency and outcomes
• Comfort with APIs and integrations

Benefits

• A flexible, employee-led remote model; this position is remote for candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C.
• A professional development stipend
• Comprehensive health plans
• Parental leave plans

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