[Remote] Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Omnissa is hiring a Customer Success Manager to help customers achieve business outcomes and realize value from its End User Computing (EUC) products. The role drives product adoption, customer retention and growth by managing success plans, guiding deployments, building stakeholder relationships, and coordinating with internal teams.

Responsibilities

• Maximize the value of a customer's investment, aim for an increase in utilization, and identify new opportunities while ensuring customer retention
• Develop and manage Customer Success Plans for your customers, ensuring accountable parties are on track to deliver on the customer's desired business outcomes
• Guide customers through adoption milestones across the Omnissa stack — UEM enrollment and modern management rollouts, Horizon pod/cloud deployments, Access identity integrations, and Intelligence dashboard and automation adoption
• Collaborate with the support, engineering, sales, and architect teams to ensure that customers are healthy in their consumption of products and any issues are addressed in a timely manner
• Build strategic relationships with customer business decision makers and key stakeholders
• Foresee risk and implement mitigation strategies to ensure customer health
• Work with the product management team to ensure customer feature requests are addressed
• Build and nurture relationships across accounts to firmly secure our partnership and commitment to the customer's success while expanding both relationship and product adoption deeper and wider
• Deliver business and technical presentations from admin to an Executive-level audience that articulate the impact of feature adoption and deployment to your customer's transformational business strategies
• Travel up to 20% of the time

Skills

• Working knowledge of the Omnissa EUC portfolio, or equivalent experience with the legacy VMware EUC product line:
• Understanding of core EUC concepts: modern management vs. legacy PC lifecycle management, BYOD and corporate-owned device strategies, application virtualization and delivery, and Zero Trust security architecture
• Familiarity with adjacent enterprise ecosystems: Microsoft 365/Intune coexistence scenarios, Apple Business Manager, Android Enterprise, certificate services (PKI), and common directory/identity platforms
• Bachelor's degreeor equivalent combination of education and relevant professional experience
• This job requisition is not eligible for employment-based immigration sponsorship by Omnissa
• Familiarity with instant clones, App Volumes, and Dynamic Environment Manager is a plus
• Hands-on administration experience or industry certifications in Workspace ONE or Horizon (e.g., Omnissa/VMware certified professional credentials in EUC)
• Experience guiding customers through platform migrations (e.g., legacy management to modern management, on-premises Horizon to cloud)
• Ability to interpret product telemetry and adoption data to build consumption and health narratives
• Experience with ITSM and productivity ecosystems commonly integrated with EUC platforms (ServiceNow, Microsoft 365, Google Workspace)

Benefits

• Eligible for commission
• Employee ownership
• Health insurance
• 401k with matching contributions
• Disability insurance
• Paid-time off
• Growth opportunities
• Remote – located in or near Atlanta, GA

Company Overview