Senior Quantum Physics & Customer Success Lead – UK – Driving Next‑Generation Quantum Control Systems, Customer Success Excellence, and Strategic Partnerships at brighthush

About brighthush and the Quantum Computing Revolution

brighthush stands at the intersection of cutting‑edge physics and transformative technology. We translate the abstract principles of quantum mechanics into high‑performance hardware and software that power the next wave of scientific discovery and industrial innovation. From quantum processors and control electronics to cloud‑enabled orchestration platforms, our solutions enable researchers, engineers, and industry leaders to unlock breakthroughs in cryptography, materials science, drug discovery, and more. With a global footprint that spans research institutions, semiconductor manufacturers, and fintech innovators, brighthush sits at the nexus of fundamental physics and practical engineering, delivering instruction‑based quantum control systems that set the industry standard for reliability, scalability, and ease of use.

Why Join brighthush?

At brighthush, curiosity is not just encouraged—it is the engine that drives our culture. We champion a flat hierarchy where ideas flow freely, and every team member has a direct impact on the product roadmap and customer success. Our UK office is a vibrant hub of interdisciplinary talent, offering state‑of‑the‑art lab facilities, flexible working arrangements, and a commitment to work‑life balance. As a Senior Quantum Physics & Customer Success Lead, you will shape the technical direction of our solutions, become the trusted advisor to our European partners, and guide them through the complexities of quantum experimentation and deployment—all while advancing your own career in a fast‑moving, high‑impact environment.

Key Responsibilities

• Design and implement automated calibration frameworks that enable quantum processors to achieve and maintain optimal performance across diverse qubit architectures.
• Collaborate with strategic partners—including semiconductor manufacturers, research labs, and cloud providers—to refine calibration workflows and integrate brighthush solutions into their existing infrastructure.
• Lead technical implementation and integration projects for high‑profile customers, ensuring seamless onboarding, configuration, and ongoing support.
• Provide expert guidance on best practices for quantum control systems, translating complex physics into actionable engineering recommendations.
• Translate customer requirements into scalable, maintainable solutions, balancing physics fidelity with software robustness.
• Manage technical relationships across Europe, acting as the primary point of contact for technical queries, performance reviews, and product feedback.
• Contribute to customer education by developing training materials, workshops, and documentation that demystify quantum calibration and control.
• Drive continuous improvement by monitoring system performance, identifying bottlenecks, and proposing enhancements to both hardware and software components.
• Mentor junior scientists and engineers, fostering a culture of knowledge sharing and skill development.
• Represent brighthush at industry events, conferences, and user groups to showcase our technology and gather market insights.

Essential Qualifications

• PhD in quantum physics, condensed matter physics, or a closely related field.
• Minimum of 4 years of hands‑on experimental quantum physics experience, with a proven track record of designing and executing experiments on spin‑based qubits (e.g., quantum dots, NV centers, or silicon spin qubits).
• Deep understanding of the underlying physics of spin qubits, including decoherence mechanisms, gate operations, and readout techniques.
• Strong software development background, particularly in Python, with experience building scalable, modular codebases for scientific computing.
• Demonstrated ability to develop and maintain automated calibration pipelines that can run at scale across multiple devices.
• Excellent technical communication skills—capable of translating complex scientific concepts into clear, actionable guidance for both technical and non‑technical stakeholders.
• Proficiency in English (written and spoken); additional European languages are a plus.
• Willingness to travel across Europe to support customer deployments, training sessions, and partnership meetings.

Preferred Qualifications and Experience

• Experience with instruction‑based quantum control frameworks or similar real‑time control systems.
• Familiarity with cloud‑based quantum computing platforms and hybrid quantum‑classical workflows.
• Prior involvement in the development of calibration tools for superconducting qubits or trapped‑ion systems, providing a broader perspective on cross‑platform calibration challenges.
• Published research in peer‑reviewed journals or presented at leading conferences in quantum information science.
• Experience mentoring junior scientists or engineers, fostering a culture of knowledge sharing and skill development.
• Knowledge of machine‑learning techniques for parameter optimization and statistical analysis of quantum data.

Core Skills & Competencies

• Quantum physics expertise with a focus on spin‑based qubits.
• Advanced programming skills in Python, including libraries such as NumPy, SciPy, and Qiskit.
• Experience with data‑driven calibration algorithms, statistical analysis, and machine‑learning techniques for parameter optimization.
• Strong problem‑solving mindset, capable of troubleshooting complex hardware‑software interactions.
• Project management acumen—able to juggle multiple client engagements, deliverables, and timelines.
• Customer‑centric approach, with a passion for translating technical solutions into tangible business value.
• Adaptability and resilience in a fast‑moving, high‑impact environment.
• Excellent written and verbal communication skills across multidisciplinary teams.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the technology you help build. As a Senior Quantum Physics & Customer Success Lead, you will:

• Progress into leadership roles such as Principal Engineer, Director of Customer Success, or Head of Quantum Solutions.
• Participate in cross‑functional initiatives, collaborating with product, engineering, and sales teams to shape the next generation of quantum control hardware.
• Access continuous learning resources, including internal workshops, external conferences, and advanced coursework in quantum computing and software engineering.
• Publish research findings and contribute to open‑source projects, enhancing your professional reputation within the quantum community.
• Mentor junior scientists and engineers, fostering both technical depth and soft‑skill development.
• Lead strategic initiatives that influence the direction of brighthush’s product roadmap and market positioning.

Work Environment & Company Culture

Our UK office embodies a blend of modern design and collaborative spirit. Key highlights include:

• Open‑plan labs with cutting‑edge instrumentation and real‑time control rigs.
• Flexible working hours and remote work options to support diverse lifestyles.
• Regular hackathons, knowledge‑sharing sessions, and “Quantum Fridays” where teams explore new ideas.
• Inclusive culture that values diversity, equity, and belonging—every voice is heard and celebrated.
• Community outreach initiatives that bring quantum science to schools and universities.
• Cross‑disciplinary teams that blend physics, engineering, software, and business expertise.
• Transparent communication channels that keep everyone informed about company strategy and product evolution.

Compensation, Perks & Benefits

While specific figures are tailored to experience and role level, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior quantum roles in the UK.
• Performance‑based bonuses tied to project milestones and customer satisfaction metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health and dental insurance, including mental health support.
• Generous paid time off, parental leave, and flexible vacation policies.
• Professional development budget for conferences, certifications, and advanced training.
• Wellness programs, on‑site gym access, and healthy snack options.
• Annual company retreats and team‑building events across Europe.
• Access to state‑of‑the‑art research facilities and the latest quantum hardware.
• Employee stock purchase plan and matching contributions.

How to Apply

Ready to take the next step in your quantum journey? Join a team that is at the forefront of scientific innovation and customer success. Submit your application through the brighthush careers portal, and let’s explore how your expertise can help shape the future of quantum computing.