Remote Customer Success Manager – Automotive SaaS Platform – Drive Dealer Value & Growth at brighthush
About brighthush
brighthush is a trailblazing automotive technology company that is redefining how dealerships, manufacturers, and consumers connect through a cloud‑native, AI‑powered platform. Founded in 2016, brighthush has grown into a hyper‑growth startup with a global footprint, empowering automotive retailers to streamline operations, accelerate sales, and deliver unparalleled customer experiences. Our mission is simple: to make automotive retail smarter, faster, and more connected for everyone involved.
Why Join brighthush?
At brighthush, you’ll be part of a dynamic, high‑energy team that thrives on innovation, collaboration, and continuous learning. We’re looking for a seasoned Customer Success Manager who can help us turn data into actionable insights, build lasting relationships with dealership partners, and drive measurable value across our portfolio. If you’re passionate about technology, love working with automotive stakeholders, and thrive in a fast‑paced, remote environment, this role is for you.
Key Responsibilities
- Relationship Stewardship – Own the end‑to‑end customer journey for a portfolio of dealership accounts, cultivating trust with operational contacts, general managers, dealer principals, and other key stakeholders.
- Customer Value Planning – Design, maintain, and execute a tailored Customer Value Plan for each account, ensuring alignment with dealer priorities and business outcomes.
- Outcome‑Focused Value Reviews – Replace traditional QBRs with structured, data‑driven conversations that highlight platform adoption, operational progress, and realized value.
- Data‑Driven Strategy – Partner with Customer Value Architects to interpret Dealer Maturity Model (DMM) positioning, product adoption, workflow maturity, and module utilization, shaping account strategy and uncovering value gaps.
- Value Narrative Creation – Translate platform usage and operational performance into compelling stories that help dealers see where value is realized and where opportunities exist.
- Health & Risk Management – Maintain visibility into portfolio health through active monitoring of account health indicators, maturity assessments, renewal status, and expansion potential.
- Renewal & Expansion Forecasting – Anticipate renewal readiness, support renewals with documented evidence of value, and collaborate with Sales to identify upsell opportunities.
- Voice of the Customer – Escalate risks, highlight friction points, advocate for product improvements, and inform internal priorities that enhance customer outcomes.
- Cross‑Functional Collaboration – Work closely with Sales, Product, Support, Enablement, Implementations, and other teams to remove blockers and align account strategy.
- Documentation & Alignment – Ensure Customer Value Plan documentation, account records, and interaction history remain current, accurate, and actionable.
- Portfolio Growth & Retention – Drive retention readiness, expansion visibility, and measurable value realization across the portfolio.
- Travel & On‑Site Engagement – Travel up to 50% of the time to dealership sites and customer events to strengthen relationships and deepen operational understanding.
Essential Qualifications
- 3–5 years of experience in customer value, account management, or client‑facing consulting within a SaaS environment.
- Proven track record of managing executive relationships and leading value‑focused conversations with senior stakeholders.
- Strong analytical mindset: ability to review performance data, adoption trends, and operational signals, and translate them into actionable insights.
- Experience collaborating cross‑functionally with Sales, Product, Support, and Enablement teams to improve customer outcomes.
- Excellent written and verbal communication skills, with the ability to lead executive conversations and prepare clear internal account context.
- Comfortable operating in a fast‑paced, high‑growth environment with shifting priorities and evolving portfolio structures.
- Bachelor’s degree in Business, Operations, Automotive Management, Communications, or a related field (or equivalent experience).
Preferred Qualifications
- Experience developing structured customer engagement strategies such as account plans, success plans, or value plans.
- Background in forecasting account health, renewal risk, or expansion opportunities across a portfolio.
- Familiarity with CRM platforms (e.g., Salesforce) and business intelligence tools (e.g., Tableau, Looker, Power BI).
- Automotive industry experience or deep familiarity with dealership operations.
- Experience with the Dealer Maturity Model (DMM) or similar maturity frameworks.
Key Skills & Competencies
- Strategic Thinking & Execution
- Data Analysis & Insight Generation
- Stakeholder Management & Influence
- Problem Solving & Decision Making
- Project Management & Prioritization
- Customer‑Centric Mindset
- Adaptability & Resilience
- Communication & Presentation Excellence
Career Growth & Learning Opportunities
At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you’ll have the chance to:
- Progress into senior Customer Success leadership roles, such as Director of Customer Success or VP of Customer Experience.
- Lead cross‑functional initiatives that shape product strategy and go‑to‑market plans.
- Mentor junior team members and contribute to the development of a high‑performance culture.
- Participate in industry conferences, webinars, and knowledge‑sharing sessions to stay ahead of automotive technology trends.
- Access to continuous learning resources, including online courses, certifications, and internal workshops.
Work Environment & Company Culture
brighthush is built on a foundation of transparency, innovation, and collaboration. Our remote‑first culture empowers you to work from anywhere in the USA while staying connected through:
- Weekly virtual team huddles and cross‑departmental syncs.
- Monthly all‑hands meetings with leadership to share company vision and progress.
- Open channels for feedback, idea sharing, and rapid iteration.
- A culture that rewards performance, encourages experimentation, and values work‑life balance.
Compensation & Benefits
While specific figures vary by experience and location, brighthush offers a competitive total compensation package that includes:
- Base salary commensurate with market rates for senior Customer Success roles.
- Generous stock options that align your success with the company’s growth.
- Full employer‑paid medical, dental, and vision coverage.
- Unlimited paid time off (PTO) to support personal well‑being.
- Paid parental leave and family‑friendly policies.
- Free snacks, beverages, and a stipend for home office equipment.
- Access to cutting‑edge technology and tools that empower you to deliver value.
- Opportunities for professional development, including tuition reimbursement and conference sponsorships.
Ready to Make an Impact?
As a Remote Customer Success Manager at brighthush, you’ll be at the forefront of transforming automotive retail. You’ll partner with dealership leaders, translate data into actionable insights, and drive measurable value that fuels growth for both our customers and our company. If you’re driven by results, passionate about technology, and eager to thrive in a high‑growth, remote environment, we want to hear from you.