Remote Customer Success Manager – Digital Shelf & eCommerce Data Expert for a Leading Consumer Intelligence Platform

About brighthush and the Opportunity

brighthush is a trailblazing consumer intelligence firm that empowers retailers, consumer packaged goods (CPG) brands, and eCommerce leaders with actionable data, advanced analytics, and strategic insights. With a legacy that dates back nearly a century, brighthush has evolved into a global powerhouse, delivering real‑time visibility into the digital shelf, optimizing product placement, and unlocking growth opportunities for its clients worldwide.

We are looking for an ambitious, customer‑centric Remote Customer Success Manager to join our dynamic team. In this role, you will be the primary advocate for our clients, ensuring they extract maximum value from our cutting‑edge digital shelf platform and eCommerce data services. You will partner with cross‑functional teams, translate complex analytics into actionable strategies, and drive long‑term satisfaction and revenue growth.

As a fully remote position, you can work from anywhere in the United States while collaborating with a global network of experts. If you thrive in a fast‑paced, data‑driven environment and are passionate about helping brands succeed in the digital marketplace, we want to hear from you.

Key Responsibilities

• Client Champion: Serve as the single point of contact for assigned customers, responding promptly to inquiries and coordinating with subject‑matter experts to resolve complex issues.
• Trusted Advisor: Build deep, lasting relationships by sharing thought leadership, best practices, and strategic guidance tailored to each client’s unique goals.
• Expectation Management: Set clear, realistic expectations, maintain a high “say‑do” ratio, and consistently deliver on commitments to build credibility and trust.
• Value Extraction: Help clients derive significant value from our digital shelf tool through expert application knowledge and strategic use of eCommerce data.
• Insight Translation: Provide business context to Strategy & Insights reports, ensuring they are actionable, relevant, and aligned with client objectives.
• Industry Thought Leadership: Stay current on industry trends, customer behavior, and the competitive landscape to inform marketing strategies and client engagement.
• Collaboration & Influence: Use strong communication, influence, and collaboration skills to solve problems, drive customer success, and champion client needs across the organization.

Essential Qualifications

• 3–5 years of proven experience in customer success, account management, or customer marketing, preferably within the CPG, retail, or eCommerce sectors.
• Demonstrated success in managing complex client relationships and delivering measurable business outcomes.
• Strong understanding of digital shelf analytics, eCommerce data, and how these insights translate into revenue growth.
• Proficiency with Excel, PowerPoint, Thinkcell, and AI‑powered analytics tools.
• Excellent communication and interpersonal skills, with the ability to articulate complex data in a clear, compelling manner.
• Self‑driven, proactive mindset with a passion for continuous learning and improvement.
• Strategic thinker who balances short‑term wins with long‑term client success.
• Ability to manage multiple priorities, work cross‑functionally, and thrive in a fast‑paced, remote environment.

Preferred Qualifications

• Experience working with large, enterprise‑grade data sets and translating them into actionable insights.
• Background in digital marketing, product management, or data science.
• Familiarity with AI‑driven recommendation engines and personalization strategies.
• Prior experience in a SaaS or technology‑focused customer success role.
• Knowledge of the retail supply chain, merchandising, and category management.

Core Skills & Competencies

• Analytical Acumen: Ability to dissect complex data sets and identify key drivers of performance.
• Strategic Vision: Translate data insights into long‑term growth strategies for clients.
• Communication Excellence: Deliver clear, concise, and persuasive presentations to stakeholders at all levels.
• Problem‑Solving: Approach challenges with a solution‑oriented mindset and a willingness to go the extra mile.
• Collaboration: Work seamlessly with product, sales, marketing, and analytics teams to deliver integrated solutions.
• Customer‑First Mindset: Prioritize client success above all else, ensuring a positive, value‑driven experience.
• Adaptability: Thrive in a rapidly evolving industry and adapt strategies to meet changing client needs.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and fostering continuous professional development. As a Customer Success Manager, you will:

• Gain exposure to cutting‑edge analytics platforms and AI technologies.
• Collaborate with senior leaders and industry experts, expanding your professional network.
• Participate in cross‑functional projects that influence product roadmap and strategy.
• Access a robust learning ecosystem, including LinkedIn Learning, industry conferences, and internal knowledge‑sharing sessions.
• Progress into senior customer success leadership roles, such as Customer Success Director or VP of Customer Experience.

Work Environment & Culture at brighthush

Our culture is built on transparency, innovation, and a shared commitment to client success. Key highlights include:

• Fully remote, flexible work arrangements that support work‑life balance.
• A collaborative, inclusive environment where every voice is heard.
• Regular virtual town halls, hackathons, and team‑building events.
• A focus on data‑driven decision making and continuous improvement.
• Recognition programs that celebrate both individual and team achievements.

Compensation & Benefits

While specific salary ranges are tailored to experience and market conditions, we offer a competitive base salary complemented by performance‑based incentives. In addition, you will enjoy a comprehensive benefits package that includes:

• Full coverage healthcare plans (medical, prescription, dental, vision).
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) with company contributions.
• Life and AD&D insurance.
• 401(k) retirement plan with company matching.
• Disability insurance.
• Tuition reimbursement for continued education.
• Discretionary paid time off and 11 paid holidays.
• Industry‑leading parental leave.
• Volunteer time off and employee‑assistance programs.
• LinkedIn Learning access and other professional development resources.

Why Join brighthush?

At brighthush, you will be part of a mission‑driven organization that is reshaping how brands understand and dominate the digital shelf. You will work alongside passionate professionals who are committed to delivering tangible results for our clients. Your expertise will directly influence product strategy, client satisfaction, and the growth trajectory of some of the world’s most influential brands.

We value curiosity, resilience, and a relentless drive to exceed expectations. If you are ready to take your career to the next level, help clients unlock new revenue streams, and thrive in a remote, high‑impact role, we encourage you to apply today.

Apply now and become a key player in transforming the future of consumer intelligence at brighthush.