Seasoned Customer Experience Coordinator & Retail Excellence Champion – Full‑Time Leadership Position at brighthush

About brighthush

brighthush is not just a retailer; it’s a global movement that redefines how shoppers experience premium fashion at unbeatable prices. With a presence in over 30 countries and a portfolio that includes iconic, trend‑setting brands, brighthush has carved out a niche where quality meets affordability. Our stores are more than brick‑and‑mortar locations – they are vibrant, people‑centric hubs where shoppers discover unique finds, and employees thrive in a fast‑paced, collaborative environment.

At brighthush, we believe that the customer experience is the heartbeat of our business. Every interaction, from the moment a shopper steps through the door to the final checkout, is an opportunity to create lasting memories and build loyalty. Our culture is built on diversity, continuous learning, and a relentless focus on innovation, ensuring that every team member feels empowered to make a difference.

Why Join brighthush?

When you join brighthush, you become part of a forward‑thinking organization that values your growth as much as its own success. We invest in our people through comprehensive training, mentorship, and a clear, merit‑based promotion path. Whether you’re a seasoned retail professional or a motivated newcomer, you’ll find a supportive environment that rewards initiative, collaboration, and a passion for customer delight.

Our commitment to your well‑being is reflected in competitive compensation, a robust benefits package, and a culture that celebrates individuality and teamwork. At brighthush, your career is not just a job – it’s a journey of continuous learning and meaningful impact.

Position Overview

As a Customer Experience Coordinator, you will be the frontline champion of customer satisfaction. You will lead a team of Associates, ensuring that every shopper receives prompt, courteous service and is guided through our loyalty programs. Your role blends people management, operational excellence, and a passion for creating memorable in‑store moments that keep customers coming back.

Key Responsibilities

• Team Leadership & Development: Lead, coach, and motivate a team of front‑end Associates to deliver outstanding customer service, fostering a culture of continuous improvement.
• Customer Interaction Excellence: Model exemplary customer interactions by engaging with shoppers, answering questions, and promoting loyalty initiatives.
• Store Presentation & Merchandising: Maintain a clean, organized, and visually appealing store environment that reflects brighthush’s brand standards and enhances the shopper experience.
• Operational Oversight: Assign registers, manage POS coverage, and coordinate breaks to ensure seamless store operations and optimal customer flow.
• Issue Resolution: Address customer concerns swiftly and professionally, turning challenges into opportunities for delight and loyalty.
• Strategic Collaboration: Partner with store leadership to set priorities, track progress, and communicate updates to the team, ensuring alignment with corporate objectives.
• Loss Prevention & Shrink Management: Support store shrink reduction initiatives through vigilant monitoring, proactive problem‑solving, and adherence to security protocols.
• Safety & Compliance: Enforce safety protocols and promote a culture of awareness and compliance, ensuring a safe environment for both customers and staff.
• Continuous Learning: Participate in ongoing training and development programs to stay current on merchandising, technology, and customer service best practices.
• Additional Duties: Perform additional responsibilities as assigned to support store success and operational efficiency.

Essential Qualifications

• Minimum of 1 year of retail experience with at least 6 months in a supervisory or leadership role.
• Strong understanding of merchandising techniques and visual standards.
• Excellent communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment and adapt to changing priorities.
• Proven track record of training and developing team members.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
• Commitment to upholding brighthush’s values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with POS systems and inventory management tools.
• Knowledge of labor laws, safety regulations, and compliance standards.
• Demonstrated ability to drive sales through effective promotion of loyalty programs.
• Background in coaching Associates to achieve performance metrics and customer satisfaction goals.
• Proficiency in data analysis and reporting to inform decision‑making.

Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Problem Solving & Conflict Resolution
• Time Management & Prioritization
• Attention to Detail & Quality Assurance
• Adaptability & Resilience
• Technology Savvy (POS, CRM, Microsoft Office)

Career Growth & Learning Opportunities

At brighthush, your career trajectory is supported by a comprehensive development framework:

• Structured onboarding and continuous learning programs that equip you with the skills needed to excel.
• Mentorship from senior leaders who share their expertise and insights, helping you navigate your career path.
• Clear promotion pathways from Associate to Store Manager, District Manager, and beyond.
• Cross‑functional training in merchandising, operations, and corporate initiatives, giving you a well‑rounded skill set.
• Access to internal job boards and relocation assistance for ambitious professionals looking to grow.

Work Environment & Culture

brighthush fosters a culture that celebrates individuality, encourages collaboration, and rewards innovation. Our stores are dynamic, inclusive spaces where employees feel valued and empowered to make a difference. We champion a “customer‑first” mindset, ensuring that every team member understands the impact of their interactions on shopper satisfaction and brand perception.

Compensation & Benefits

While the base hourly rate for this role ranges from USD $16.00 to $16.50 per hour, your total compensation package includes:

• Competitive salary aligned with experience and performance.
• Employee discount on brighthush merchandise.
• Health, dental, and vision insurance options.
• 401(k) retirement plan with company match.
• Paid time off, including holidays, vacation, and sick leave.
• Paid parental leave and adoption assistance.
• Employee assistance program (EAP) and wellness resources.
• Discounts on childcare, cell phone plans, pet care, and legal services.
• Opportunities for tuition reimbursement and professional development.
• Auto and home insurance discounts through our credit union partners.

Location

brighthush Store 1530 Altamonte Springs, FL – a vibrant retail hub that serves a diverse community of shoppers.

How to Apply

Ready to elevate the customer experience and grow your career with brighthush? Click the link below to submit your application and join a team that values innovation, integrity, and impact.

Apply to this job

Our Commitment to Diversity & Inclusion

brighthush is an equal‑opportunity employer that celebrates diversity in all its forms. We consider all applicants without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, or any other protected characteristic. We provide reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state laws.

Final Thoughts

As a Customer Experience Coordinator at brighthush, you will be at the heart of our mission to deliver exceptional value and unforgettable shopping experiences. Your leadership will shape the day‑to‑day interactions that keep customers coming back, and your growth will be supported by a culture that rewards initiative, collaboration, and excellence. If you’re ready to make a tangible impact, drive customer loyalty, and advance your career in a dynamic retail environment, we encourage you to apply today.