Remote Customer Success Manager – K‑12 School Finance & Technology – Drive Adoption, Retention, and Revenue Growth at brighthush

About brighthush

brighthush is a trailblazing technology partner that empowers K‑12 school districts across the United States with cutting‑edge finance software. Our platform delivers unparalleled visibility and traceability into payments, accounting, and reporting, enabling educators and administrators to make data‑driven decisions that directly impact student success. Founded in 1996, brighthush has grown into a global organization that champions innovation, collaboration, and customer‑centricity. We are now looking for a passionate, results‑oriented Customer Success Manager to join our remote team and help us shape the future of school finance.

Why brighthush?

At brighthush, we believe that technology should be a catalyst for positive change in education. Our culture is built on trust, transparency, and a relentless focus on delivering value to our customers. As a remote-first company, we offer the flexibility to work from anywhere in the U.S., while still fostering a sense of community through regular virtual townhalls, collaborative projects, and a vibrant internal network. If you thrive in a fast‑paced, mission‑driven environment and want to make a tangible impact on schools nationwide, brighthush is the place for you.

Key Responsibilities

• Own Customer Success and Retention – Manage a portfolio of district customers with a proactive, zero‑churn mindset. Build deep, trusted relationships with district leaders and key stakeholders.
• Drive Revenue Growth – Meet renewal and payments‑growth targets while identifying and qualifying expansion opportunities. Work closely with Sales to close upsell and cross‑sell deals.
• Become a Trusted Advisor – Serve as the primary point of contact for strategic guidance. Translate district goals into actionable plans that leverage brighthush’s solutions.
• Maximize Value and Adoption – Understand each customer’s objectives and help them realize measurable ROI. Conduct adoption workshops, training sessions, and best‑practice sharing.
• Lead Executive Conversations – Facilitate regular customer meetings and semi‑annual business reviews with district and executive leadership. Connect brighthush’s technology to tangible business outcomes.
• Champion the Customer – Gather feedback, surface pain points, and collaborate with Product, Support, and Marketing to drive meaningful improvements.
• Build Customer Advocates – Partner with Sales and Marketing to develop references, case studies, testimonials, referrals, and other advocacy initiatives.

Essential Qualifications

• Minimum of 2 years of experience in Customer Success, Account Management, or a similar role within a SaaS environment.
• Hands‑on experience with K‑12 education software is mandatory.
• Proven track record of building trusted relationships with customers at multiple levels, including executive stakeholders.
• Strong business acumen and the ability to translate technology into customer goals and measurable outcomes.
• Demonstrated success in driving product adoption, engagement, retention, and revenue growth.
• Excellent written, verbal, and executive communication skills.
• Strong presentation, problem‑solving, and influencing abilities.
• Ability to collaborate effectively across Sales, Support, Product, Marketing, and other cross‑functional teams.
• Experience in payments, accounting, or K‑12 education is an asset.

Preferred Qualifications

• Experience managing a large portfolio of district customers in a high‑growth SaaS company.
• Background in financial technology or educational technology consulting.
• Proficiency with CRM and customer success platforms (e.g., Salesforce, Gainsight).
• Knowledge of state and federal education funding regulations.
• Fluency in data analysis tools (Excel, Tableau, Power BI).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s roadmap.
• Customer‑Centric Mindset – Passion for delivering exceptional service and advocating for the customer’s voice.
• Analytical Rigor – Comfortable working with data to measure success, identify trends, and recommend improvements.
• Project Management – Skilled at coordinating cross‑functional initiatives and ensuring timely delivery.
• Adaptability – Thrive in a dynamic environment where priorities can shift quickly.
• Communication Excellence – Articulate complex concepts clearly to both technical and non‑technical audiences.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• brighthush Academy – an onboarding and skill‑building program that covers product knowledge, customer success best practices, and industry trends.
• brighthush University – an online learning platform with a wide range of courses, from leadership development to advanced analytics.
• Mentorship programs – pair with senior leaders to gain insights and accelerate your career trajectory.
• Cross‑functional rotations – explore roles in Sales, Product, or Marketing to broaden your skill set.
• Annual performance reviews with clear, data‑driven feedback and personalized growth plans.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, collaboration, and innovation. While we operate virtually, we maintain a strong sense of community through:

• Virtual townhalls and Q&A sessions with executive leadership.
• Monthly team‑building events, such as trivia nights, virtual escape rooms, and wellness challenges.
• Club brighthush – a social network where employees share hobbies, recipes, and travel stories.
• Voice of Customer Series – a platform where customers share success stories and feedback directly with the team.
• brighthush Awards – peer‑recognized awards celebrating outstanding contributions and teamwork.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with industry standards for remote Customer Success Managers.
• Performance‑based bonuses tied to renewal, expansion, and adoption metrics.
• Company‑matched 401(k) contributions for U.S. employees.
• Flexible paid time off – approximately 4 weeks of vacation plus company‑wide holiday closures.
• Health, dental, and vision insurance options.
• Fully stocked snack bar and occasional catered lunches delivered to your home office.
• Professional development stipend and reimbursement for relevant certifications.
• Access to brighthush Academy and brighthush University for continuous learning.

How to Apply

Ready to join a mission‑driven team that is reshaping school finance? Submit your application through our careers portal or click the link below to get started. We look forward to learning how your expertise and passion can help us deliver even greater value to our district partners.